Trusted Agent profile · Canterbury
★★★★★
2,077 reviews across 2 platforms
119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA
Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,077 reviews on two platforms, including 256 Google reviews rated 4.8.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotRecommend Wards in Ramsgate
A really positive experience with Wards in Ramsgate, in particular Maria Byrne. Great communication - friendly, informative and responsive. Made finding a place in Ramsgate quick and easy. Highly recommended.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotTony was brilliant!
Tony was brilliant!! The process was quick and easy and we were kept updated the whole way through getting our tenancy sorted out! Thank you for being so helpful Tony!!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotStress free
Well what can I say? Called Walderslade branch regarding putting my property on the market beginning of July along came Kenny George a very friendly helpful representative of Wards. I was very concerned that due to Covid19 I had a lot of charity bags of clothing and bedding ready to go to shops and thought house looked abit cluttered. He reasured me that everything would be fine. After talking through all the contract paperwork I was happy to proceed with sale. Happy to say just 3 days after the property went on the market it was sold and I am now at the beginning of October exchanged and completed. Kim Batchelor the go between of myself, buyer, solicitor and Wards was very organised and made sure all the paperwork, searches and dates were passed onto each of us for a smooth sale and completion.All I can say is a very big thank you to everyone involved making it a stress free experience. I will recommend Wards to anyone I know selling their property.
Good afternoon Dawn, Firstly, thank you for taking the time to leave a lovely review- particularly about Kenny and Kim. We are so pleased you enjoyed your experience with us and congratulations on the completion! I will be sure to pass on your comments to the Walderslade branch. Kind regards,Danielle
5/5
TrustpilotMaria Byrne, Wards
At Wards of Ramsgate, Maria Byrne in particular was very efficient in finding me a new tenant within a short space of time. In fact, the day after the last tenant left, there was an open house viewing in my flat. She has given me confidence in how she and Wards run things and I will definitely be continuing with the company. Even after a few setbacks which were not of her making, I felt she made it a priority to not just get a tenant, but the right one and her approach is always informative, courteous and helpful.
Good afternoon Oliver,Thank you for taking the time to leave us a review, particularly about Maria. She is a real asset to our team and I'm sure she'd really appreciate your kind words. We look forward to working with you and your future tenants. Kind regards,Danielle
1/5
TrustpilotSTUDENTS AND RENTERS beware!
Incredibly incompitent management. It took a month to recieve deposit back (as per law it is 10 days), because the person in higher management was a "trainee." Everytime I tried to call them about returning the keys and the flat the agents were too busy to speak with me. I had to go to the office to figure out what exactly they wanted from me to complete the hand off process. Will continue to not recommend to students and professionals in the area for their poor customer service.
Dear KatieThank you for taking the time to provide us with your feedback. We are sorry if you were unhappy with the way that your deposit return was handled and please be assured that we take any concerns raised very seriously. We are disappointed that you feel this way as we believed that a good relationship had been established during the time that we were in communication with you. We appreciate that you wanted to know when the deposit would be released and understand your frustration with the delay whilst we obtained consent from the landlord in accordance with our obligations. Our records confirm that the deposit was transferred to you after the Landlord had authorised it to be released and whilst we hope that you can appreciate the reason for the delay, should you wish to discuss the matter in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you.Kind regardsWards
1/5
TrustpilotTerrible. No show.
I had an appointment with wards to view a property. The agent no showed and when I called them to ask what happened, they suggested I called to cancel the appointment. I wasted 1hr30 mins driving there and back. Suffice to say a simple and insincere apology wouldn’t be enough. I requested a call back from the manager, no call yet received after 48 hours. I’ve found trying to arrange viewings very one-sided and reactive on their part. They simply do not call back to confirm, I would have to chase.Edit- Wards suggest the vendor needed to confirm the viewing. The property is empty and Wards hold the keys. Their reply shows a lack of investigation and professionalism. I wrote to the MD who has not afforded me a reply.
Dear LucasThank you for your review and for subsequently providing us with further details. We are sorry to hear of your dissatisfaction with the communication you received from our branch and apologise for the inconvenience you experienced following a misunderstanding over the viewing you mention. We appreciate it can be frustrating when viewing appointments cannot be promptly confirmed. This is often due to our staff waiting for our sellers to confirm appointments and we regrettably have no control over their response time frames. We are also experiencing very high volumes of viewing requests at this time. We understand that further viewings have been arranged and our staff are trying to respond to you as quickly as possible.Kind regardsWards
1/5
TrustpilotWorst selling and buying experience…
The worst selling and buying experience ever at Wards Rochester/Strood! Avoid this ‘estate agency’ at all costs. Unprofessional, terrible communication, lack of pace, amateur. Don’t be fooled by their reach, there are plenty of other more professional and conscientious agents out there. And never, ever, take any of their partner referrals like Solicitors, they’re equally terrible and will make the process even more stressful. We’d never use them or their contacts again and strongly advise you not to either. Simply awful.
5/5
GoogleI have had dealings with Wards of Herne Bay with all my sales. Graham & Adam are always attentive to detail and ensuring that the right marketing is set out from the start. Would highly recommend Wards.
Morning Graham, Thank you for your lovely review. We're glad to hear that Graham and Adam have consistently provided attentive and detailed service for all your sales. Your recommendation means a lot to us, and we're glad to have been able to help you move forward with your property needs. Best regards, Wards of Kent
4/5
TrustpilotMy husband and i have become Landlords…
My husband and i have become Landlords for the first time. Abi and Hamid have guided us through all the paperwork and guidelines necessary to have our property ready for a tenant. Its quite a stressful experience but they have explained everything and have been available whenever we have had an enquiry or worry. Overall, we have been more than happy so far and are pleased to have had these ladies to guide us through.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
GoogleI have only been dealing with Ashley for a week but within that time i have found him very professional, friendly & easy to talk to. He has already sold my home! (stc) A real asset to Wards & so pleased with my decision to go with them. Fingers crossed the rest goes as smoothly.
Hi Tracey, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Ashley, has been so far and how professional, friendly and easy to talk you've found him to be. We're delighted you've already found a buyer for your home and we hope the rest of the process goes as smooth as possible for you! Best wishes, Wards.
5/5
Googleexcellent estate agents in Herne Bay. they are professional, helpful, and you dont have to chase them! Dealt with Julia and team, and can thoroughly recommend them They were on the ball right from the word go.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotAbbie, Eddington Park Herne Bay
Purchased a property through Abbie. she was very efficient and proactive, always returned calls and answered any queries promptly. Abbie was very helpful! Throughly recommend!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
Trustpilot5 star rating
Maria & Nadia were both extremely professional when welcoming us to our new property...they promptly answered any questions we had when settling in. Would definitely recommend their services
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent customer service and professionalism taking the needs of the customer first and foremost.
I would like to highly recommend Wards Estate Agents in Hythe. We had quite a lengthy and complex buy and sell as the chain both down several times; but with each hurdle Wards stepped up their game to keep things moving and arrange additional viewings. We finally exchanged contracts last week and I would like praise the professionalism, support and knowledge of the team at Hythe. In particular I would like to thank and recognise Darren Cakebread for his excellent customer service, for always keeping us informed on what was happening and guiding us through each step; he added that extra personal touch to get to know us and our needs. I would highly recommend Wards at Hythe as an Estate Agent to use to my friends and family if they are moving in the future.
5/5
TrustpilotBrilliant service from Wards all round.
Brilliant service from Wards all round.Dealt with Alex Lewis on the rental side for our flat and Darren and Kimberley for the sale of our house and couldn’t recommend them enough.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotLower Gillingham & Kim Batchelor sale progression
We are returning customers, having made our first purchase through Wards 7 years ago. The selling process was smooth. We sold our house straight away and had an over the asking price offer from the first viewing. All team - Gary Snedden, Kim Sale, Michael Watts, Natalie Jerram, Jenny Stubbs assisted us very well through the process and kept a good line of communication open. I would recommend to others.
Thank you for your kind review and I am delighted the team did a great job in helping you.I'll certainly pass on to them, I know they will be pleased.Kind regardsDavid HayesBranch Development Director
5/5
TrustpilotGreat help from Wards
Judy was so helpful in progressing the sale of our home, which was a tricky and protracted process. Judy was relentless in chasing down outstanding items and keeping both sides informed of progress. It would have been much tougher without the support of the whole team at Wards
4/5
TrustpilotReally pleased with how wards dealt…
Really pleased with how wards dealt with selling our family home, in particular Honi, James and Jane.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotEverything they do is first-class.
Everything they do is first-class. I've just had Graham the manager telling me he's put my offer forward. This company gets itself into top gear straight away. Their whole approach from Emily in the office, Adam & Graham not to be forgotten out in the wilds with us would be purchasers. Magnificent team.
Hi Elaine,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how first-class the service has been throughout.Best wishes,Wards.
4/5
TrustpilotWards Estate Agency went the extra miles
Wards Estate Agency were good to work with. Went the extra miles to assist with our move into our new property earlier than scheduled. Overall, helpful polite and satisfactory
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotGrace was such a pleasure to work with
Grace was such a pleasure to work with, she made the process so easy! She made getting our first home even better. We couldn't have been luckier than with Grace.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotFantastic service despite a long and complicated sale
Mine was a very complicated sale due to legal issues which came to light once the sale started. The staff at Wards in Rochester were amazing, helping me through the process despite all the difficulties and dealing with Covid restrictions too. I wouldn’t hesitate to use them again and can’t thank all the staff enough.
1/5
TrustpilotWards Estate agents are garbage
I'm only rating them 1 because you don't have the option of rating them zero or minus. In August 2022 I was given a section 28 notice to quit the flat that I rented through them since early 2021, so not even 2 years. This was just before I went on holiday, so as you can imagine, it ruined my holiday as this was on my mind the whole time. 7 days before my eviction date, 2 of Wards agents let themselves into the flat while I was actually here, so I chased both morons out. Some weeks later, they informed me that the landlord had changed his mind. Also, I reported a seriously broken front door nearly two months ago which still remains broken to this day. My toilet also won't flush, also reported weeks ago, but still in disrepair. My rent has always been paid, and this is the worst service I've ever experienced from any company ever. I believe its because they're a mix of incompetent and racist. I'm having to get legal advice and wasting time out of my busy day to do this. If you're a renter, these cretins will treat you like an animal, I wouldn't recommend these morons to my worst enemy.
5/5
TrustpilotOutstanding Service
I have just experienced what is probably my smoothest transition from one set of tenants to another; at each stage of the process, my Lettings advisor, Matthew Giblin, has been unfailingly helpful and courteous and consistently prompt in responding to my questions. He has provided an excellent service and I extend my thanks to him.
Hi Sally,Thank you for leaving a review! It's great to hear how positive your experience with our Lettings Advisor, Matthew, has been and how smooth he was able to make the transition of tenants for you.Best wishes,Wards.
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