5/5
GoogleMiles & Barr Canterbury office are very professional and have provided 1st class customer service. They have been proactive, are a great team that clearly work very well together, and their collective experience shows. The whole process …
Trusted Agent profile · Canterbury · Kent
Verified
Miles and Barr reviews in Canterbury
★★★★★
935 reviews across 1 platform
14 Lower Chantry Lane, Canterbury, Kent, CT1 1UF
Part of Miles, see every office.
Miles's office in Canterbury, Kent, at 14 Lower Chantry Lane, is rated 4.7 out of 5 across 935 reviews on 1 platform, including 935 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
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Awards
The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Google1/5
GoogleTried booking viewings for a property over the span of two weeks with various emails sent out with no responses, just to find that the property of interest has had a let agreed.
Agent replied · 6 February 2024
We are saddened to read your feedback. We strive to deliver a good quality level of customer service and we are sorry that for you this was not the case. We would love the opportunity to put this right, please feel free to contact me directly at communications@milesandbarr.co.uk. Kind regards, Lauren, Communications Manager
5/5
GoogleWe recently had the pleasure of working with Rebecca during the process of buying and selling our new home, and we cannot praise her efforts enough. Rebecca's communication skills were outstanding, keeping us informed at every …
5/5
GoogleEasily the best estate agents in Canterbury. Bradley and his team knowledgable, proactive and really take time to let you know whats happening. Can't recoomend them enough.
5/5
GoogleHave been for a few viewings with Georgia now, and hands-down one of the friendliest, down-to-earth and most helpful agents I have dealt with! Her honest yet professional manners has been invaluable in our house hunting journey so far.
5/5
GoogleI was nervous about my move but Miles and Barr were so friendly and professional and it all went very smoothly, Lynette was a great help.
5/5
GoogleSold our first family home with this branch and couldn’t be happier that we chose Miles and Barr. Blake who we met on the first appointment made our decision so easy, Chloe who communicated the progress to us so efficiently and Sarah who got us over the finishing line. A selling experience renowned for being stressful made as stress free as possible by this friendly professional team. Thank you so much.
5/5
GoogleReally impressed with the speed in which Mia Steven’s responded to my interest in both properties. Really happy to be viewing both on Monday. Fingers crossed as would be perfect for my little family. Thank you 🤩 …
5/5
GoogleGreat experience when I visited the branch to discuss potential lettings, James was very helpful and friendly and really gave me all the tools I need to continue. Recommended.
1/5
GoogleI was very disappointed this morning when I was told that due to "Corona Virus" I would need to book in with their Financial Advisor before being allowed to view one of their property listings. I told the sales advisor that I would happily …
Agent replied · 6 February 2024
Hi Joe, I'm very sorry that you are disappointed with the service that you have received from our Canterbury office. We are unable to find your details on our database … More
5/5
GoogleFantastic service from start to finish. Special thanks to Lynette for making us feel at ease whilst showing us round the various properties and finding is our perfect home.
5/5
GoogleWe're first time buyers who have recently begun the process of purchasing a property through Miles & Barr and they've been really good. Our sales negotiator Chloe Bond in particular has been great - really quick to respond and always incredibly friendly, approachable and helpful. Thank you for making this all feel less daunting!
5/5
GoogleThe agent came to value our property very quickly and got things moving straight away. We had an offered within 1 week and Rebecca took over. She was amazing throughout and so friendly!
Agent replied · 6 February 2024
It is wonderful to hear about your recent experience with us and we thank you for taking the time to leave a comment and rating. If there is anything else we can help you with in the future, please do not hesitate to contact us. Lauren - Communications Manager
1/5
GoogleTried booking viewings for a property over the span of two weeks with various emails sent out with no responses, just to find that the property of interest has had a let agreed.
Agent replied · 22 August 2026
We are saddened to read your feedback. We strive to deliver a good quality level of customer service and we are sorry that for you this was not the case. We would love the opportunity to put this right, please feel free to contact me directly at communications@milesandbarr.co.uk. Kind regards, Lauren, Communications Manager
5/5
GoogleGraham R from Miles and Barr met with us recently for a valuation, he was very polite, friendly, and easy to talk to. Graham talked us through our options, and provided us with all we needed.
5/5
GoogleGreat professional service - Georgina was knowledgeable about the local area and gave me a fabulous tour of the property - thank you!
5/5
GoogleWe recently bought a house advertised at Miles & Barr. Rhyss & his team are very helpful & attentive. The house viewing & negotiation between the seller went very well thanks to the team. I recommend everyone who is interested in buying a house around Canterbury to contact Rhyss to receive his advice.
1/5
GoogleWorst experience I’ve ever had, Non responsive doesn’t seem to define the service. Our “progressor “ never gave updates and was off on Wednesdays, making each week a challenge to get anywhere
Agent replied · 6 February 2024
Thank you your feedback Aaron. After reviewing your file I can see that your sales progressor has been updating you regularly, but there have been some hold ups at the top of the chain which has slowed progress beyond our control. The extra … More
5/5
GoogleMia showed us round a property in Canterbury, she couldn't have been more accommodating, not only did she show us round twice with no hesitation she also arranged a viewing for us right at 5.
1/5
GoogleAn estate agent to avoid! Having had an offer accepted, the sales progressor was instrumental in us eventually pulling out. Even warned the manager to take them off the sale, but took no action. Poor people, property back on the market, oblivious to Miles & Barr's incompetence.
Agent replied · 6 February 2024
Thank you for your feedback. We are sorry to hear your service did not meet your expectations. Our Canterbury office manager will be in touch to discuss your review in more detail. … More
5/5
GoogleMiles and Barr were fantastic from booking first viewing until completion. Thanks to everyone involved with making it such an easy process.
5/5
GoogleMiles and Barr priced our house correctly- we sold it on the first viewing as a result. We also bought through Miles and Barr- the process was easy considering the …
Agent replied · 22 August 2026
Thank you for your kind comments. It's great to hear that we communicated efficiently during your buying & selling experience. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve … More
5/5
GoogleI have been dealing with Mia who has been highly professional, very informative and friendly. Everything explained simple to understand, questions answered and follows up on what she says she will do. Highly recommended.
5/5
GoogleEllie, thank you so much for your kindness and patience through my selling and buying. You are such a lovely person and your upbeat personality and the laughs we have …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Miles and Barr
Has Miles won any awards?
Yes. In The Trusted Agent 2026 awards: Miles, Canterbury won Trusted Agent; Miles, Broadstairs won Trusted Agent.
Want Miles and Barr to help?
Send Miles and Barr a message.
