Trusted Agent profile · Canterbury · Kent
Verified
★★★★★
935 reviews across 1 platform
14 Lower Chantry Lane, Canterbury, Kent, CT1 1UF
Part of Miles, see every office.
Miles's office in Canterbury, Kent, at 14 Lower Chantry Lane, is rated 4.7 out of 5 across 935 reviews on 1 platform, including 935 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
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The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience with Rhys. Professional, responsive, and very helpful throughout the whole process.
Dear Pria, We’re delighted to hear that you had a great experience with Rhys and found him professional, responsive, and helpful throughout the process. Your feedback is … More
5/5
GoogleWe had viewing with Miles & Barr for a property in Canterbury today...in fact 3 properties all quite similar We were shown them by Rhys Whittock …
Hi MT, Thank you for your feedback! We’re delighted to hear that Rhys provided professional and insightful guidance during your viewings of the Canterbury properties. … More
5/5
GoogleRhys, was very helpful when showing us around, quick to answer all of our questions, and very welcoming and polite.
Dear Charlie, Thank you so much for your lovely 5-star review! We’re really pleased to hear that Rhys made you feel very welcome on your appointment and was quick to help … More
5/5
GoogleRhys showed me around and answered some of my questions and is going g to find out information for me. Lovely and polite young man and I was happy with his service
Dear Giselle, Thank you so much for your kind words and for sharing your experience with us. We’re really pleased to hear that Rhys made such a positive impression, he’ll be … More
5/5
GoogleFantastic agents to do business with - lovely staff and offices, plus they gave us a card and some tea when we moved in. Highly recommend.
Dear Brigid, Thank you so much for your lovely feedback. We’re delighted to hear that you had such a positive experience with our team and that you’re enjoying your new … More
5/5
GoogleStaff so friendly polite and professional would definitely buy a house through them
Thank you Matt for your kind words. We’re so pleased to hear that you found our team friendly, polite and professional, that’s exactly the service we strive to provide. We’d be delighted to help you with your next purchase when the time comes. Thanks again for your support. John Payne 🏠
5/5
GoogleStaff are very knowledgeable and helpful. As a first time buyer I found them very approachable and happy to answer any concerns or questions I had. Denise helped me through my first time purchase by keeping me well informed and updated throughout. Communication was excellent and I felt well supported throughout the process. Thanks to Denise's help I am now excited to move into my new home!
5/5
GoogleVery responsive and reasonable people! Needed to move in rather quickly and the team did everything they could to quickly get through the admin stuff and the paperwork. So far, 10/10 experience.
Thank you for your fantastic review! We're so pleased we could help make your move happen quickly and smoothly. Our team always strives to be responsive and efficient, so it's great to hear your positive feedback. Wishing you all the best in your new home!
5/5
GoogleM&B was the first company we contacted re. potentially selling our home. Ellie was very friendly on the phone and organised a valuation. Blake explained everything so well and made us feel relaxed about the process of selling a house - thank you.
5/5
GoogleI have had viewings with Rhys and Lynette and both were excellent with helpful information and a solid knowledge base. Highly recommend
Dear George, Thank you so much for your wonderful 5-star review! 🌟 We’re delighted to hear that Rhys and Lynette were able to provide you with … More
5/5
GoogleNice agency! Rhys helps me a lot and very kind. If you looking for some house, definitely find him.
Dear Wing, Thank you very much for your lovely review! We’re so pleased to hear that you had such a positive experience with Miles & Barr and that Rhys was able to help … More
5/5
GoogleCompleted the letting in good time with good communication. A great service.
Thank you for your positive feedback. We’re really pleased to hear that your letting was completed promptly and that you felt well informed throughout the process. Clear communication and an efficient service are exactly what we aim to deliver, so it’s great to know we achieved that for you. We appreciate you choosing John Payne Estate Agents and look forward to assisting you again in the future.
5/5
GoogleRebecca, Claire and Kat did an amazing job! They came back quickly with answers to questions and made the whole process smooth and efficient. Thank you for all you’ve done 😊 …
5/5
GoogleProfessional service. I would recommend them to look after your assets. In this day and age we need letting agents that know what they are doing and Paynes does. Good job.
Thank you for your kind words and recommendation. We're committed to providing a professional, knowledgeable service that gives our landlords confidence and peace of mind. It means a lot to hear that our efforts are making a difference. We're always here to help look after your assets, thank you again for your support!
5/5
GoogleThe process of booking our recent viewing through Miles and Barr was quick and efficient followed up with a speedy confirmation email and then a friendly reminder call on viewing day. The agents representative Ellie Katz was friendly, courteous, professional and diplomatic.
5/5
GoogleA great experience form start to finish. Really friendly, knowledgeable and helpful team who made the whole process so much easier for me. Thank you!
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you had a great experience from start to finish. Our team always aims to be friendly, knowledgeable and supportive, so it’s wonderful to know we … More
5/5
GoogleMiles and Barr were able to sell my house when it had been on the market with other agents through a General Election, the chaos of Brexit, and of course the Pandemic. They offered a good deal, and a great service. Attentive and good …
Thank you for your kind comments, Freddie. It's great to hear that despite the challenges, we were able to help and support you through the sales process. We do pride ourselves on delivering a great customer experience and are continuously … More
5/5
GoogleWe had a great day of viewings with Lynette whose local knowledge and enthusiasm was very helpful!
Dear Heather, Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a positive day of viewings with Lynette. Her local Canterbury knowledge … More
5/5
GoogleVery good experience with them in my recent move. I was well informed throughout the moving process and they organised everything with top notch professionalism to have a smooth move!
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that your moving experience with us was smooth and professional. Keeping you well-informed and ensuring everything goes as planned is always our priority. If you ever … More
5/5
GoogleWe first marketed our property with M&B 15 months ago and, despite some initial issues with the proposed sales particulars, we received 20+ escorted viewings by the team at Canterbury. Feedback was prompt and helped inform further …
5/5
GoogleHad viewings with Rhys, very nice and polite offered lots of information and answered all questions i had. Very happy
Dear Jordan, Thank you so much for your wonderful review! We’re delighted to hear that Rhys was able to provide helpful information and make your viewings a positive … More
5/5
GoogleEllie was professional and had a friendly approach throughout the process. Thank you.
5/5
GoogleRebecca Gravener was like a terminator throughout the sales progression process. Nothing stood in the way of her mission. She worked tirelessly with her chasing and keeping all parties moving and communicating. Very impressed and would …
Thank you for your kind comments, Sam. It's great to her that Rebecca, by the sounds of it, met and exceeded your exceeded your expectations when progressing your sale. We do pride ourselves on delivering a great customer experience and are … More
5/5
GoogleVery systematic process of Letting and Referencing followed. Timely updates provided. "One Utility Bill" concept makes moving in hassle free
Thank you for taking the time to leave such a positive review! We’re really pleased to hear that you found our letting and referencing process clear and systematic, and that the regular updates were helpful along the way. It’s great to know the “One Utility Bill” setup made moving in easier for you, making the transition hassle-free is exactly what we aim for. If you ever need anything in the future, we’re always here to help. Warm regards, The John Payne Estate Agents Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Miles, Canterbury won Trusted Agent; Miles, Broadstairs won Trusted Agent.
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