Miles & Barr Whitstable reviews in Canterbury

★★★★★ 4/5

Trustpilot

Ease of communication & helpfulness…

Ease of communication & helpfulness with the branch staff

Richard · 18 November 2025

★★★★★ 5/5

Google

Bobby at Mike’s & Barr has been a great agent for us - proactive, knowledgeable and proactive and just straightforward and nice to deal with . Really terrific.

Jo · 10 March 2026

★★★★★ 5/5

Trustpilot

Very helpful, staff are so lovely.

Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.

Bella · 1 December 2021

★★★★★ 5/5

Google

Fantastic team at Miles & Barr, took on my sale after we struggled with another agent in Whitstable. Speedy sale completed with no hiccups!

James · 10 April 2026

★★★★★ 1/5

Trustpilot

More interested in grabbing their pay packets

These guys care more about the feedback they receive than actually caring for the well-being of their tenants. Quick to contact when there is a negative review, but will ignore when there's an actual problem like mould on the walls

Mr · 19 November 2025

★★★★★ 5/5

Google

I had a brilliant experience with the Miles & Barr team. Everybody I dealt with was proactive and eager to help and I wouldn't have been able to complete so quickly if it wasn't for them. Especially grateful for Annie and Megan's help throughout!

Andy · 10 October 2025

★★★★★ 5/5

Trustpilot

Louise Daly has been absolutely amazing…

Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.

Sharon · 11 October 2021

★★★★★ 1/5

Trustpilot

Avoid

Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.

Not · 10 July 2021

★★★★★ 5/5

Google

Excellent customer service. Had a fantastic experience and stress-free transaction with knowledgeable and experience staff. I dealt with Sophie on the viewing and Virginia throughout the process until we collected our keys. Would highly recommend.

Ryan · 14 April 2024

★★★★★ 5/5

Trustpilot

Thanks to Emily Stickler

It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)

Susie · 21 June 2021

★★★★★ 5/5

Google

Excellent support from the lettings team; always swift in their response, friendly in their comms, and successful in navigating any bumps in the road. Would recommend.

Lisa · 10 March 2026

★★★★★ 5/5

Google

Excellent service, property sold very quickly. Highly recommended!

Tony · 1 November 2025

★★★★★ 5/5

Trustpilot

Very Well done Support

What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!

Charles · 16 January 2024

★★★★★ 5/5

Trustpilot

A great experience so far.

We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.

Alison · 3 August 2022

★★★★★ 5/5

Trustpilot

Miles & Barr, Herne Bay Office

So far, my dealings with M & B have been viewing the properties only (and are ongoing), and I have to say that Agent Maddie has been wonderful; Personable, Professional and Communicative. Anytime I needed extra info, she went above and beyond. My one dealing with Olivia was good, too.

Artie · 3 February 2023

★★★★★ 1/5

Trustpilot

A very unprofessional, uncaring company. I would not recommend to anybody.

I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.

Denise · 30 April 2024

★★★★★ 5/5

Trustpilot

Zoe Bartlett, a well of information...

I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.

Stephen · 4 February 2021

★★★★★ 5/5

Google

Miles and Barr sold my house within a week and sale completed within 3 months. Overall very happy with the service and all the team. Thank you!

Karen · 10 February 2026

★★★★★ 5/5

Trustpilot

Top-tier

The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.

Dan · 8 September 2021

★★★★★ 1/5

Google

Update: The sales who introduced me the house belonged to "Whitstable branch" although the house is at Canterbury! He was late around 20 mins and let me wait in a very cold weather. And he did tell me the house is selling and caused me to suffer from a lot of unpredictable visiting. ----- I rent the house here just for six months. They didn't tell me the house is selling. So more than 20 visitors came to my house. Sometimes they even opened the door directly without any notice. They didn't turn off the light and fan in the toilet when I traveled 18 days. It made extra cost for the tenant. Besides, they are the people who do not know the basic respect. Before I arrive the UK, people said British are so gentleman, it turns out they cannot compete the elementary students. How come they can sell your house because they are so selfish!

Qa · 25 October 2020

★★★★★ 4/5

Google

I have been very happy with the service I have received from Miles & Barr Whitstable. In particular I have been supported by three members of staff. Lindsay who was with me for my initial and last viewing and was able to answer any questions I had. Virginia who liaised closely with me after my first viewing whilst I made my own property ready for sale, offered advice and kept communication open between the vendor and myself. Suzanne who has worked closely with me as the sale progressed checking in with me every week. All could be mentioned by name and commended, so I have had to make a difficult choice to choose one below.

Sue · 14 April 2024

★★★★★ 1/5

Trustpilot

What a miserable experience…

What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.

Faith · 5 April 2025

★★★★★ 4/5

Trustpilot

Lisa Cook proactive progressor

Lisa Cook worked tirelessly to achieve our moving date. She was proactive with the solicitors and other estate agents in the chain and always kept us informed. Lisa was always cheerful and professional.

Customer · 16 March 2024

★★★★★ 5/5

Trustpilot

Moving home

A pleasant experience, all the staff very helpful and would happily recommend.Special thank you to Becky who kept us up-to-date at all times and was always very helpful.

Colin · 6 June 2024