Trusted Agent profile · Canterbury
★★★★★
967 reviews across 2 platforms
87 High Street, Whitstable, CT5 1AY, Canterbury, CT5 1AY
Miles & Barr's office in Canterbury, at 87 High Street, is rated 4.5 out of 5 across 967 reviews on two platforms, including 194 Google reviews rated 4.6.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat company. Great employee.
Having just moved home I cannot praise Miles & Barr enough. Although all the staff were great, I must single out Katie Powell. The reason being that Katie was polite, professional and informative all through the process, which made the whole experience so much less stressful for us. Thanks Miles and Barr and thanks Katie.
1/5
TrustpilotRamsgate moles And Barr must be the…
Ramsgate moles And Barr must be the worst estate agents I’ve ever used. They got me to sign saying they’ve got someone in mind. Nothing came with that just to get me to sign as soon as I signed. I hadn’t heard anything from him for weeks and weeks I rang up to see what was happening, and the agent I was dealing with has left the office and not working there anymore, I asked someone about my property and they haven’t got a clue about it. No one at the Ramsgate agents has even been round my property to look. I rang up to complain and 28 minutes after I had a viewing what a load of rubbish they must think I’m stupid then after that still hadn’t heard anything for weeks rang up again for them to say to drop my property £30,000, so I done it on their recommendation and still haven’t heard from them so two weeks ago, I gave them two weeks notice to take my property off the market they said yes that’s fine not even asked me if there’s any problems if there’s anything they can do why am I taking the property off the market nothing from them whatsoever I said to the lady on the phone do I have to do this in writing, she didn’t have a clue and asked to ask two other colleagues if I had to then came on the phone and said yes you have to so I’ve done this. The time has come and this property should’ve been off three days ago so I rang them and said why is my property still live on the market , I don’t know I’ll do what I can today to take it off. Absolute rubbish do not use
5/5
GoogleLuke and the team helped with the sale of my property at every step. All the staff I dealt with were very friendly and easy to get on with. I feel that Luke did everything possible to sell the property in these difficult times. I would recommend Miles & Barr Whitstable.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotLisa Daly was an absolute star during…
Lisa Daly was an absolute star during the stressful time of house selling. She kept me up to date with what was going on, and most importantly she was accessible, returned my calls and e mails promptly. Was relaxed and easy to talk to and made me feel like nothing was too much trouble.
1/5
TrustpilotUnhappy with service
Have been renting through M&B for about 3 years and I have had to raise many issues with the property which were not fixed.Terrible conditions of the property which I had to fix myself i.e redecorating, sorting out a disgusting garden which was overgrown with weeds due to the back garden being connected to a highly dense bush and this kept growing through into the garden.I have had my entire deposit withheld and the landlord left me in a terrible financial position right before Christmas. I cleaned the property to the best of my ability before leaving but apparently this was not enough. Shocking service throughout the tenancy.
5/5
TrustpilotExcellent service from Giuseppe
Excellent service from Giuseppe and the team at Miles and Barr Ramsgate. Sold my house within 2 months and was all so helpful and very accommodating. They was all very professional and friendly too. Highly recommend 5 * service all round. Thank you to all at Miles & Barr Ramsgate for all your hard work!
5/5
GoogleAdam was a massive help with helping us finding our new home and mortgage, his communication throughout was amazing, strongly recommend!!
5/5
GoogleReally friendly service! Will definitely recommend to anyone especially Adam who was a massive help finding our forever home, thank you!
5/5
GoogleWe just bought our first home, eventually a different property through another estate agent but everyone at Miles & Barr, especially Steve who showed us the Houses they had were really friendly and knowledgeable and helped us through the process. We would definitely recommend Miles & Barr and look with them again.
1/5
TrustpilotBEWARE- DO NOT USE
BEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.
1/5
TrustpilotTerrible people
Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.
Thank you for leaving us a review. I'd like to take the time to speak to you so I can get a better understanding of the situation. However, we cannot locate you on our system as a customer of ours. If you could please email lisarice@milesandbarr.co.uk, I could look into this further for you. Kind Regards, Lisa
5/5
TrustpilotVery helpful and professional
Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.
5/5
GoogleGreat service and communication throughout the process, would definitely use again if moving house and would recommend to anyone
5/5
TrustpilotGoing that extra mile to help
Anna was simply fantastic! I was told the viewings on the property we wanted were full but Anna stayed late and I was able to view the property at last. With property in such demand I didn’t hold out much hope but our application was accepted and we move in today!
5/5
TrustpilotI would like to say thank you to Debbie…
I would like to say thank you to Debbie Mead at the westgate branch. She has gone above and beyond, getting back to me instantly on all matters and going that much further, to ensure we are kept in the loop, communicating every step of the way. She is fantastic at her job.
4/5
TrustpilotGreat communication
Great communication from the whole team, Shannon Claringbould has been particularly helpful. However, when we first started the process of applying for the property, our names had been spelt incorrectly and my email address was wrong and it took a little while for this to be corrected.
5/5
TrustpilotHad a great experience with Miles &…
Had a great experience with Miles & Barr. They were responsive, friendly and reliable throughout the purchase process. In particular, a big shout out to Denise Escott who was always in the know and responded very quickly to my emails, which made things a lot less stressful during the conveyance process.
1/5
GoogleI had a very difficult and disappointing experience buying with this agent. Being charged £65 (non refundable) for an identity check should have rung alarm bells at the start. Propery details were missleading and help from the sales progressor was patchy to say the least, company meeting are more important than speaking with buyers apparently. They did not, even once, answer the phone when I rang. Sometimes returned the call and sometimes didn't. I do not recommend this agent.
5/5
TrustpilotGreat Service from Emily
Emily was our point of contact. She rang me on a regular basis to keep me updated and was very clear with everything we needed to know. She was fantastic and as a result of her service, will definitely use Miles & Barr again and would recommend them to others.
5/5
TrustpilotFantastic
I had such a fantastic experience with the Herne Bay branch and especially Lisa Rice. Buying during the 1st lockdown was made a much easier process by her amazing customer service. She was always available on the phone, helpful, friendly and a pleasure to deal with. 100% recommend her and the team
5/5
TrustpilotGood accessible supportive staff
Becky White enabled us to get over the big Land Registry obstacle to us selling the flat & since the flat went under offer she has been easily accessible always very pleasant & supportive & helpful - as have all staff at M&B Ramsgate
5/5
TrustpilotRhian is exceptional
Rhian is exceptional, made moving feel a lot less stressful, always willing to go that extra mile for our family to make sure we were informed, understood and that we got the property of our dreams. Could not recommend her enough!
5/5
TrustpilotHi my experience with Miles and Barr…
Hi my experience with Miles and Barr was one of pleasure! I had a couple of problems with the forms and Anna was very quick with helping me solve them! All round super work! Many thanks on helping me find such a perfect home. Kind regards Jeremy Bushell.
5/5
TrustpilotCanterbury Branch is one in million…
Miles & Barr Canterbury Branch is one in a million efficient, supportive and professional. Above all though was the sales process through to completion it was second to none, we could not have done it without them. The team deserve medals, they really do make your property dreams come true.
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Miles & Barr Canterbury won ESTAS awards in two years, most recently 2025.
ESTAS winner in two years: 2023, 2025.
ESTAS awards by year, 2023 to 20252025 1 Best in Postcode ESTAS 2025 winners
2023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Miles & Barr Whitstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Yes. Miles & Barr Whitstable won Best in Postcode (CT5) at the ESTAS 2025 awards, and 1 other industry award since 2023.
