Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleProfessional, and courteous staff. Kristy has been my main contact and has been great at keeping in touch throughout the process which is so important as house buying is generally a stressful experience. So having someone keep us in the loop is really appreciated. The viewing process was very thorough and all questions answered, even ones that Kristy didn't have immediate answer to, she followed up didn't just forget about us.I wish we were selling through Miles and Barr. But as the purchasing Agent, I really cannot rank them high enough. Many thanks, Martin.
Martin · 24 December 2019
★★★★★ 5/5
TrustpilotEffective Sales Process
Very happy to give a shout out to Emily Stickler at Miles & Barr Folkestone for her work as sales progressor to manage the sale of my flat recently - she liaised effectively with the buyers to enable the sale to complete in a timely fashion - great customer service
MW · 3 January 2024
★★★★★ 5/5
TrustpilotReassuring and professional service
Reassuring and professional service. Louise, our sales progressor was terrific.
Ashley · 17 January 2026
Agent replied · 22 January 2026
Thank you so much for your kind words, Ashley. We're thrilled to hear that you found our service reassuring and professional, and that Louise provided you with terrific support. Your feedback inspires us to continue delivering trustworthy and reliable service, and we look forward to assisting you again in the future.
★★★★★ 5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
Sue · 7 January 2024
★★★★★ 1/5
TrustpilotRed card for Ramsgate branch
Daniel · 13 October 2026
★★★★★ 5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
MM · 18 January 2024
★★★★★ 5/5
TrustpilotRight buyer, right price
Found the right buyer and achieved the right price. Good sales support from Becky White.
Jonathan · 12 November 2025
Agent replied · 22 November 2025
We're happy to hear that you found the right buyer and price. We appreciate your positive feedback regarding the sales support from your sales progressor, Becky.
★★★★★ 5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
Michael · 4 January 2024
★★★★★ 5/5
Trustpilot500 stars for miles and barr all round…
500 stars for miles and barr all round so many helpful people but i cannot help but mentioned louise the sales progressor wow what a trusting helpful lovely lady she is! i have never known a professional person to make a hard scary experience better the way she has!
Cayleigh · 20 October 2025
★★★★★ 5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
Victoria · 28 October 2021
★★★★★ 5/5
GoogleKarina from Miles & Barr estate agents in Whitstable has been helping me with my house purchase. I've found their service excellent, they are professional, so helpful. From my experience they always seem to put their customers first. I've also spoken to other staff members there and they are all excellent. I can't rate them highly enough. I will definitely use them again. Thank you Ian & Vanessa
Lee · 25 October 2021
★★★★★ 4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
Laura · 24 March 2021
★★★★★ 1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Brian · 6 May 2022
Agent replied · 22 October 2024
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
★★★★★ 1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
Colin · 22 August 2024
★★★★★ 5/5
TrustpilotBuying a home is one of the most important steps you take - help is at hand!
Buying a home is one of the most important life decisions you have totake so having a professional who can guide you through the process is vital. I was extremely lucky as I had Lynette from the Canterbury office to assist me with the viewings. She was very knowledgeable about the properties and patient with my observations and feedback, accepting both with interest and good humour. She always sensed when to give me more time to look around but never really tried to persuade when she sensed a lost cause. Something many estate agents could learn from. Thank you for your help and guidance.
June · 20 August 2024
★★★★★ 5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
Mr · 8 September 2021
★★★★★ 5/5
TrustpilotVey happy…
My whole experience with Miles & Barr has been positive and I'm glad we bought our house through their agency. Emily Stickler took over from Kayleigh Turner both excellent. Kayleigh nursed me through the negotiations, Emily nursed me through the purchase process.
Les · 21 November 2025
★★★★★ 5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
Rob · 16 January 2024
★★★★★ 5/5
GoogleWhat a great experience using Miles and Barr recently. Very professional and clear communication throughout the whole process. The staff kept in touch & gave us regular updates so felt informed at all times.
Special mention to Luke and Virginia. Thank you both so much!
Grace · 25 October 2023
★★★★★ 5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
R · 18 June 2022
★★★★★ 5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
Charlotte · 13 September 2021
★★★★★ 4/5
TrustpilotEase of communication & helpfulness…
Ease of communication & helpfulness with the branch staff
Richard · 18 November 2025
Agent replied · 22 November 2025
We appreciate your feedback and are happy to hear that our team were helpful and communicative!
★★★★★ 5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
Annabelle · 6 February 2024
★★★★★ 5/5
GoogleBobby at Mike’s & Barr has been a great agent for us - proactive, knowledgeable and proactive and just straightforward and nice to deal with . Really terrific.
Jo · 10 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
