Miles & Barr Canterbury reviews

★★★★★ 3/5

Google

My experience with Miles & Barr has been very mixed. The viewing process was smooth and, once my flatmate and I had found a place we liked, the initial application process was straightforward. Following this, we were put in touch with the referencing team, who dealt with everything that needed to be completed before our move-in date. We had requested a clean, and Miles & Barr also arranged for an EICR to be completed as part of the necessary legal requirements. The cleaning and EICR were both completed, although our move-in date was pushed back by a week due to contractor availability. We were then told that a new consumer unit needed to be fitted, which the landlord agreed to and was subsequently completed. Unfortunately, the communication throughout this period was very frustrating. The referencing team were very difficult to get hold of directly, and on most occasions I had to contact the sales team and ask them to forward my call on to the referencing team. My flatmate and I had to chase for updates almost daily, and very little information was proactively communicated to us. For example, we only found out that the new consumer unit had been agreed to and fitted because we phoned to ask for an update. As our move-in date depended on this work being completed, the lack of communication made it difficult to plan things such as van hire, broadband installation and setting up our utility bills. Since moving in, we have had a few small issues, but our property manager has been responsive and proactive in dealing with them, so I am hopeful that this will continue. Overall, the initial letting process was good, but the communication and management of the period leading up to our move-in could have been much better.

Ella · 11 September 2026

★★★★★ 4/5

Trustpilot

Found Miles & Barr to be proactive…

Found Miles & Barr to be proactive regarding sale of property and Nadine Roberts was very professional and easy to communicate with once sale had progressed.

Kent · 6 March 2026

★★★★★ 5/5

Google

Contacted Miles & Barr Canterbury with regards to selling a property & had the pleasure of being helped by Jed Hunt. Professional, friendly, put me at ease and guided me clearly through the process. Excellent first port of call for anyone selling for the first time.

Vicky · 3 September 2025

★★★★★ 5/5

Trustpilot

Louise and her team have been amazing…

Louise and her team have been amazing with helping us getting our house, thank you so much

Olivia · 12 May 2026

★★★★★ 5/5

Trustpilot

Emily Stickler

We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.

Tom · 16 May 2026

★★★★★ 5/5

Google

Naomi from Miles and Barr was excellent. She made time for me to do a viewing last minute and was a great help throughout the whole process. She answered all my questions, didn't rush me during the walkthrough, and made what is usually a stressful experience feel completely seamless. Highly recommended!

James · 11 August 2026

★★★★★ 5/5

Trustpilot

Great experience with Miles & Barr from…

Great experience with Miles & Barr from start to finish of buying our first home. Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encountering obstacles along the way and made the sale as stress free as possible. We fully recommend her and the team

Jay · 18 July 2026

★★★★★ 5/5

Trustpilot

Becky and Debbie were great

Becky and Debbie were great! They kept us very well informed of the whole process.. thank you both of you, you made a stressful process much easier and we are very grateful to have used you.. highly recommend 😊

Hailie · 21 October 2025

★★★★★ 5/5

Trustpilot

The sales progressor

The sales progressor, Emily Stickler, was professional and helpful all the way through a difficult process. She kept us involved all the way through and was helpful in solving problems that arose. She kept the sale on track and was encouraging even when things looked uncertain. A big thanks, Emily.

Linda · 11 August 2026

★★★★★ 5/5

Google

Melanie took the trouble to come and explain what Miles & Barr were able to offer as letting agents . She explained everything clearly for us as prospective first time Landlords. She visited the property with us on the valuation and the general presentation of the property for potential tenants.

Gary · 11 August 2026

★★★★★ 5/5

Google

I rented out my property recently through M & B. They gave me all the advice I needed such as electrical and gas checks and got me a good price. Credit.and persona checks are being carried out. They are professional and do what they say.

Nick · 11 September 2026

★★★★★ 5/5

Google

I had an outstanding experience with RHYS Whittock. during my recent house viewing. They were exceptionally professional, attentive, and went above and beyond to ensure I had all the information I needed. Their guidance made the process smooth and enjoyable, and I can't recommend them highly enough. Thank you again for your exceptional service

Shahid · 11 July 2026

★★★★★ 5/5

Google

I had a couple of house viewings from Lisa and she was an absolute credit, she sold us on a lot of the houses, and she was informative and friendly and made the experience so much less stressful than it normally is. She is a credit to team! :)

Josh · 11 August 2026

★★★★★ 5/5

Trustpilot

I am very grateful for Nadine Roberts's…

I am very grateful for Nadine Roberts's considerable help and support in getting my house purchase through. It was a long, difficult and very stressful case but Nadine was excellent. She was a tower of strength. She always kept me fully informed throughout, explained everything clearly, and was always positive and approachable.

Margaret · 19 March 2026

★★★★★ 5/5

Google

We had a great experience visiting a house in Canterbury today. The sales advisor Rhys Whittock, was very welcoming. He’d done some checking up previously about an inquiry I had made for parking which I really appreciated. He new the house well and had a really good way of offering us information when we needed it and being open to our questions as well. Overall a very positive experience and hope to be in contact again soon. Many thanks Carson

Carson · 18 June 2025

★★★★★ 5/5

Google

Selling my Mother’s bungalow using Miles & Barr. From the first meeting with Lola who was very kind, the process of selling has been very easy. They also put us in touch with one of their panel of solicitors which helped. There were many requests to view the property within a very short period of time. The bungalow has now been sold very quickly at a very acceptable price.

Ian · 10 October 2025

★★★★★ 5/5

Trustpilot

Have had a very positive experience…

Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.

Julie · 20 September 2026

★★★★★ 1/5

Trustpilot

As a tenant over 2 years with Miles and…

As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.

Chris · 21 July 2026

★★★★★ 5/5

Trustpilot

Our experience with Miles and Barr was…

Our experience with Miles and Barr was good; But Mel our Sales Progressor was exceptional. She worked out of hours when needed to make sure we met a deadline while always keeping us informed

Titch · 13 October 2025

★★★★★ 5/5

Trustpilot

Very Professional

Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.

Barry · 6 August 2026

★★★★★ 3/5

Trustpilot

I’m giving the company 3 stars Diane 100.

I’m giving the company, Miles and Barr, only 3 stars because to be honest they are hopeless. I’ve had so many problems with them due to the lack of last minute information and requests that at one point I was seriously considering taking my business to another company. Having said that there is one person who is outstanding. Diane !! She is an absolute credit to the company. Always extremely pleasant, helpful in every way, answers any questions I may have, always emails or calls me back when asked, and sorts out any issues I may have. If it were possible I would give Diane 100 stars. In my opinion she should be running the company and the company would be a lot better off if she were.

Ken · 16 July 2026

★★★★★ 5/5

Trustpilot

Made the stressful experience of selling as easy as possible

I sold my house recently and Louise Daly’s service was especially helpful. She made the process so easy for me and her quick responses to my questions made everything much less stressful. Would highly recommend!

Noriko · 7 October 2026

★★★★★ 4/5

Trustpilot

Professionalism

Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.

AB · 3 August 2026

★★★★★ 1/5

Google

Seriously don't! They are great until you sign the papers. You can see my 5 star review from December. Still no completion just a 3 property change where all parties agreed everything 6 months ago. A lot of people warned me about Miles and Barr, I didn't listen as they presented very well in the beginning. At this point I don't have any energy to explain in detail how ignorant they have been throughout. Don't take my word, just ask a couple of people who had some experience with them. But listen just don't!

Anil · 11 July 2026