Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEllie's advice was great in supporting us to secure a property, not beating around the bush as we have experienced with others. Ellis is professional yet friendly and her communication is prompt. Thank you
Holly · 11 August 2026
Agent replied · 11 October 2026
Dear Holly,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Ellie was able to provide the honest, straightforward advice you were looking for and help you secure your property. It's great to know that her professionalism, friendly approach and prompt communication made such a positive difference to your experience. We'll be sure to pass on your kind words to Ellie. Congratulations on securing your new property, and we wish you all the very best for the future in your new home!
Best Wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotJade Eccott was supportive throughout…
Jade Eccott was supportive throughout the process and communicated all the way from offer to completion. She was always available to assist with concerns and ensured the whole process was as smooth and easy as possible, 10/10.
Cas · 18 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Cas. We're thrilled to hear that Jade, your sales progressor, provided such supportive and professional assistance throughout the process. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotBuying and selling a house is one of…
Buying and selling a house is one of the most daunting things , Denise made it easy and kept us informed all the way through
Thank you
Adam · 21 September 2026
Agent replied · 23 September 2026
Thank you for sharing your experience, Adam. We're delighted to hear that Denise made the process of buying and selling your home easy and kept you informed throughout. If you need any further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotCalming the turmoil
It was a particularly fraught transaction with lots of unexpected twists and turns. Without Nadine, I don't think it would have gone through at all. Thank you Nadine.
Peter · 14 September 2026
Agent replied · 23 September 2026
Thank you for sharing your experience, Peter. We're thrilled to hear that Nadine's support made a difference during your transaction. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotHelpful
They have been very kind and patient with this whole process. Louise has been very helpful with everything we have needed and explained things when we was unsure. She has really made this experience much easier for us.
Rachel · 9 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Rachel. We're delighted to hear that Louise provided you with helpful support and made the process easier for you. We always strive to put people first and deliver a seamless experience through clear communication. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotDebbie Thwaithe... you're simply the best!
I can't thank Debbie Thwaithes at Miles & Barr enough for being my extra bright, guiding light and helping me exchange on the sale of my cottage. Due to illness I have been struggling with major anxiety for the past ten years but with Debbie by my side, there were no problems, only solutions!
Sammie · 10 March 2026
Agent replied · 19 March 2026
Thank you for sharing your wonderful experience, Sammie. We are thrilled to hear that Debbie provided you with such supportive and professional assistance during your cottage sale. Our team is dedicated to delivering clear communication and consistent support, ensuring a seamless experience for all our clients. We appreciate your kind words and wish you all the best moving forward
★★★★★ 5/5
TrustpilotAll of the staff at Miles and Barr, especially Rebecca.
All of the staff at Miles and Barr, without exception, have been kind, courteous, respectful and efficient throughout the whole process of selling my mums house.
Rebecca Gravener has stood out in particular as she has been with me throughout. It was a challenging house to sell due to being age restricted and subject to the rules and regulations of two management companies, that were very slow to respond at every step of the way. Rebecca maintained an admirable level of professionalism, keeping calm, with a measured assertiveness under pressure, when needed. She always kept me in the loop during the many ups and downs. I am extremely satisfied with the service we received from Rebecca. Thank you.
Marianne · 17 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Marianne. We are thrilled to hear that our team provided kind and professional support throughout the challenging process of selling your mum's house and we appreciate Rebecca's dedication to keeping you informed. Thanks again for your review
★★★★★ 5/5
TrustpilotJade was fantastic from start to…
Jade was fantastic from start to finish. She kept me well informed and never rushed me off the phone. Pleasure to deal with :)
Camilla · 7 October 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Camilla. We're thrilled to hear that Jade, your sales progressor, provided you with excellent support and kept you well informed throughout your experience. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMaisie is very helpful!
Maisie is our property manager and she’s absolutely great. Even when things are out of her control, she’s compassionate and responsive to us. Grateful for her making renting life easier.
Liam · 24 August 2026
Agent replied · 23 September 2026
Thank you for your kind words, Liam. We are thrilled to hear that Maisie's support has made your renting experience easier. Our team is dedicated to providing professional and compassionate service and we appreciate your recognition of our efforts. If you ever need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleI have had a great experience with Miles & Barr while looking to move to Canterbury! My partner and I visited today and had a lovely viewing. Lisa answered all of our questions, talked us through the safety of the area, local amenities, and how to progress with our search. We were able to have a genuine conversation about the perks of the apartment without feeling under any pressure, which we really appreciated. From this interaction, we feel that Miles & Barr is a reliable agency and we will be in contact about other lettings if our current application does not progress for any reason. Gemma has also been incredibly helpful while communicating over the phone and via email. Thank you both for all of your help!
Agapi · 11 August 2026
Agent replied · 11 October 2026
Dear Agapi,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you and your partner had such a positive experience with our Canterbury Lettings team.
It's fantastic to know that Lisa made your viewing enjoyable and informative, taking the time to answer your questions and help you feel confident about both the property and the local area, without any pressure. We're also pleased to hear that Gemma's support over the phone and via email has been so helpful throughout your search.
Your kind words mean a great deal to us, and we're grateful for your recommendation. We wish you the very best with your current application and if there's anything else we can do to help with your property search, we'd be delighted to assist.
Thank you again for choosing Miles & Barr.
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleMy experience with Miles and Barr has been fantastic. Every member of staff I’ve spoken to has been lovely and so quick to answer questions. Julie in particular is so lovely, and after an initial viewing of a property, got in touch with me about a second she thought would be the perfect fit and was absolutely right. She arranged the viewing quickly and when we decided we’d like to go for it she explained all of the next steps clearly. I absolutely cannot fault her service, we did so many viewings to find the property for us and it would have taken so much longer without Julie going out of her way to tell me about our new place. Cannot thank her enough!
Olivia · 11 August 2026
Agent replied · 11 October 2026
Dear Olivia,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you had such a positive experience with the team at Miles & Barr. It's especially wonderful to know that Julie's proactive approach, clear communication and genuine care helped you find the perfect property. She'll be thrilled to hear that her recommendation turned out to be exactly the right fit!
We'll be sure to pass on your kind words to Julie and the rest of the team. Thank you for trusting us to help you find your new home. We wish you every happiness there!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleRhys and Tegan were fantastic, they conducted a few viewings for us during the morning and were thorough with the information on the properties.
Manuel · 27 September 2026
Agent replied · 11 October 2026
Dear Manuel,
Thank you so much for your lovely 5-star review! We’re really pleased to hear that you enjoyed your viewings with Rhys and Tiegan yesterday and found the information provided by both to be helpful and thorough. We really appreciate you taking the time to share your experience with us and we wish you all the best with your property search!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleRhys was amazingly polite and welcoming. He made us comfortable throughout the viewing. He answered all our questions even the irrelevant ones. We didn't fell pressured.
I realised he was also respecting the home owner's choices. As I'm selling my house as well that's something important to me.
I'm not 100 % sure but he might have shown us our next home.
Onur · 15 December 2025
Agent replied · 22 December 2025
Dear Onur,
Thank you so much for your wonderful review! We're thrilled to hear that Rhys made you feel comfortable and supported throughout your viewing. He always aims to create a relaxed, informative experience while respecting both buyers and homeowners, so it’s lovely to know that really came through.
It’s especially meaningful to hear this from someone selling their own home, we truly appreciate your perspective. And how exciting that this property might even be your next home!
If you need anything at all as you continue your journey, we’re here and happy to help.
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotGood people
Property manager Louise is responsive and prompt. I'm really impressed with the level of customer service I have received. I appreciate the humanistic element.
Aston · 25 September 2026
Agent replied · 10 October 2026
Thank you for your kind words, Aston. We are thrilled to hear that you found our customer service impressive and that Louise provided you with prompt support. We always strive to put people first and deliver a seamless experience. Your feedback motivates us to continue providing professional and efficient service with integrity
★★★★★ 5/5
TrustpilotI am extremely pleased with the prompt…
I am extremely pleased with the prompt and helpful attention we have been given by Miles and Barr in both letting and in sales.
We have been with the same agent for over 20 years and Charlotte Dyer has most efficiently and expertly managed our properties for well over a decade. I have always been impressed by Charlotte’s professionalism and kindly manner.
Although we may not have the largest portfolio, I could not wish for a better service or more pleasant, helpful and effective staff.
Karin · 29 July 2026
Agent replied · 10 October 2026
Thank you, Karin, for your wonderful feedback. We are thrilled to hear that Charlotte has provided you with such professional and efficient support over the years. Our team is dedicated to delivering exceptional service and ensuring customer value. We truly appreciate your loyalty and look forward to continuing to meet your needs.
★★★★★ 5/5
TrustpilotI spoke to Gracie this morning…
I spoke to Gracie this morning regarding an issue we have with a garage door at our rental property. She was kind and courteous and dealt with the matter very efficiently.
Very impressed.
Russell
Russell · 15 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Russell. We're delighted to hear that Gracie provided you with kind and efficient support. We always strive to recognise individual needs and deliver professional service. If you need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleMiles and Barr were great at talking us through the whole process of purchasing a house and our sales progressor Annie was fantastic keeping everyone on track - thank you!
Yas · 11 August 2026
Agent replied · 11 October 2026
Dear Yas,
Thank you so much for your fantastic 5-star review! We're delighted to hear that the team were able to guide you through the house-buying process and make everything as smooth as possible. Annie will be thrilled to hear your kind words and we're so pleased that her hard work and dedication helped keep everything on track. Congratulations on your new home, and thank you for choosing Miles & Barr!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotBrilliant Communication
Louise Dayley was exceptionally helpful and easy to reach for reassurance and information regarding sale of property to Tenants. I would go so far as to say She held the whole process together
Stephen · 16 July 2026
Agent replied · 10 October 2026
Thank you, Stephen, for your kind words. We're delighted to hear that Louise provided exceptional support and kept everything on track during your property sale. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleBen was very nice and showed me all aspects of the property I was viewing. He answered all my questions and provided me with all the information I needed.
Yahia · 11 August 2026
Agent replied · 11 October 2026
Dear Yahia,
Thank you so much for your lovely review! We’re really pleased to hear that Rhys made your viewing such a positive experience and was able to give you all the information you needed about the property.
We know how important it is to feel informed and comfortable when viewing a potential new home, so it’s great to hear Rhys took the time to answer your questions and guide you through everything clearly. We’ll be sure to pass on your kind words - he’ll really appreciate it!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotLouise at Miles & Barr has made the…
Louise at Miles & Barr has made the process of buying our first home so much easier.
They were really helpful from the moment we found a property with them, and whenever they had a property that matched what we were looking for, they always let us know.
They worked around us throughout the whole process, and Louise has kept us updated from the moment we placed our offer.
Ellie · 30 September 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Ellie. We're thrilled to hear that Louise made your first home purchase easier and kept you informed throughout the process. Our team is dedicated to providing professional support and clear communication to ensure a seamless experience. We appreciate your trust in us and wish you all the best in your new home
★★★★★ 5/5
TrustpilotDebbie T has been an absolute joy from…
Debbie T has been an absolute joy from start to finish of our house purchase! She’s incredibly knowledgeable, always on hand with brilliant advice (and the occasional agony aunt session!) and has been fantastic at keeping us updated and chasing things along. She’s a pleasure to speak to and has made the whole process feel so much easier. A real credit to Miles & Barr, thank you, Debbie! ❤️
Lauren · 23 September 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Lauren. We are thrilled to hear that Debbie provided you with exceptional support and made the process feel easier. We appreciate your kind words and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotThe team at miles and Barr have been…
The team at miles and Barr have been very helpful and Abigail Mantel has been very helpful with the selling of my house
Nigel · 16 September 2026
Agent replied · 23 September 2026
Thank you for your kind words, Nigel. We're thrilled to hear that Abigail provided you with such helpful support during the sale of your house. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotOutstanding Service from Start to Finish
We have been absolutely thrilled with the service provided by Miles & Barr. Everyone we have spoken to has been friendly, professional, and genuinely helpful throughout the entire process.
The level of service has exceeded that of other estate agents in the area, and we’ve had experience with several Canterbury-based agents in recent years. From start to finish, the communication and support have been excellent.
Two people who particularly stood out were Luke Payne and Rebecca Gravener. They guided us through the sale with professionalism, kept us informed every step of the way, and were always approachable and willing to help. Their dedication and hard work ultimately got the job done, and we are incredibly grateful for everything they did.
We wouldn’t hesitate to recommend Miles & Barr to anyone looking to buy or sell a property.
Emma · 17 July 2026
Agent replied · 10 October 2026
Thank you, Emma, for sharing your wonderful experience with us. We are delighted to hear that our team's support and professionalism exceeded your expectations. It's great to know that Luke and Rebecca provided you with clear communication and dedicated assistance throughout your sale. We truly appreciate your recommendation
★★★★★ 5/5
TrustpilotAn Excellent Company To Work With
From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the time they responded to our emails within a day. Highly recommended estate agent to work with. I have probably forgotten some one but thank An Excellent Company To you Sam, Kayleigh, Emily, Ross and Jordan.
Gtcollins · 7 September 2026
Agent replied · 23 September 2026
Thank you for sharing your wonderful experience with our team. We are delighted to hear that our support was attentive and professional throughout the process. Your recommendation means a lot to us, and we appreciate your kind words for Sam, Kayleigh, Emily, Ross, and Jordan. We strive to deliver a seamless experience with integrity and local expertise, and we look forward to assisting you again in the future
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