5/5
GoogleMany thanks to Rhyss who went above and beyond with our first home. Not an easy process, but his personal involvement and regular updates made us more comfortable and confident with our choice. Thank you!
Trusted Agent profile · Canterbury
Miles & Barr Canterbury reviews
★★★★★
1,461 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF
Part of Miles & Barr, see every office.
Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,461 reviews on two platforms, including 637 Google reviews rated 4.7.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Google5/5
GoogleResponsive, friendly, well-informed young team who helped us navigate the Canterbury property market. Thanks Fran, Lynette, James and Luke.
5/5
TrustpilotVery Well done Support
What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!
5/5
GoogleWe have bought and sold a property with Miles & Barr and have always had a positive experience with them. They are very reliable and every agent we have ever interacted with (over the phone or in person) has always been very helpful and kind. We had viewings recently with Georgia and Alfie who were so lovely and accommodating. The agents really made an effort to look after us and we are very grateful. Their customer service is unbeatable in my opinion.
1/5
GoogleI was very disappointed this morning when I was told that due to "Corona Virus" I would need to book in with their Financial Advisor before being allowed to view one of their property listings. I told the sales advisor that I would happily give proof of deposit to qualify me as a legitimate purchaser (normally that would be more than sufficient) but she said that she was not "qualified" to verify that and I would have to book in with their Financial Advisor. I told her that I did not want to speak to the Financial Advisor since I already have a broker, solicitor and insurers setup, so it would be pointless for me. At which point she told me I would then not be able to view the property and we hung up. I think it is disgraceful that such a company would use CoronaVirus as a way to try to sell people mortgages and insurance etc. My advice to Miles and Barr would be to stick to selling property - and think of other things after that. I presume the owners don't know that buyers are being prevented from viewing properties like this? I can't imagine they would be too happy with that.
Agent replied · 22 February 2025
Hi Joe, I'm very sorry that you are disappointed with the service that you have received from our Canterbury office. We are unable to find your details on our database and would welcome the opportunity to discuss your concerns with you directly. Our branch manager Bradley Wright would welcome the opportunity to speak with you - please feel free to contact him on 01227 200600. Kind regards, Miles & Barr, Canterbury
5/5
GoogleThe Canterbury office has been fantastic to deal with. I was very impressed with the service I received all round, but most particularly Rhyss in the sales department assisted me in every way imaginable and I couldnt fault the service. James the mortgage advisor managed to secure us an even better deal against our current rate and couldnt be happier with the service!PositiveResponsiveness, Professionalism
5/5
GoogleA great, professional service - well worth the money - with premium marketing tools (such as virtual tours) provided as standard. Our property sold very quickly, to exactly the kind of buyer we were looking for. As my wife and I are both self-employed, we can honestly say that the mortgage advice and support from James Sayer and the team was invaluable.PositiveResponsiveness, Professionalism, Value
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
5/5
GoogleI have chosen Miles and Barr to sell my home. Matt has demonstrated the upmost professionalism and always made time to answer any question, no matter how small. The reassurance of knowing that there is someone who is passionate, competent and reliable dealing with the marketing and sale of my property is a great relief. Thank you Matt!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFrom the moment I called into Miles and Barr I felt appreciated and valued. From my initial valuation to the final sale day I was was kept upto date with all the progress. Amazing customer service skills and I loved their 'can do' attitude. Special thanks to Kevin who worked especially hard in ensuring i got an amazing price for my home. Well done everyone, I would highly recommended to anyone.
5/5
GoogleVery kind and considerate to meet me at the station. Lynette was a mine of information about the properties I visited, as well as about the surrounding locality.
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
5/5
TrustpilotTop-tier
The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.
5/5
GoogleI dealt with Shannon in the Canterbury office who has been helping me with buying my first home, she has been really helpful and put my mind at ease, highly recommended agent
4/5
GoogleWe would recommend Miles and Barr as an agent to sell your house. They explained the process well and we also feel the excellent photography of our property helped it to stand out. We were also enabled to include a personal comment in the advert which was important to us. After an initial slow start Miles and Barr worked with us to get viewings happening and the property ultimately sold after a few months. The completion of the sale process was complicated by the purchaser. However, Rebecca and her colleagues advocated for us. To ensure that even when other options had failed, communications and negotiations where made and our move still happened. We knew house buying and selling was not straightforward, and are grateful to Rebecca and the Miles and Barr team for seeing it through to completion.
5/5
GoogleViewed a property this past weekend. Brooke H dealt with my initial enquiry within minutes of me emailing it, she contacted me, the vendor and then both of us to confirm the appointment. She attended the viewing in person, armed with the brochure and the key facts about the property. All of us on the viewing felt that she offered exceptional customer service to all involved parties. The particular property was not the right fit for us but in the post viewing discussion she also dealt with this very professionally, listened to feedback with interest and asked if we would like to be kept informed of other potential properties - she didn't just assume that she could do so. Very happy to deal with her any time and wish all agents were as organised and professional.
5/5
GoogleI've just come off the phone with Brooke at Miles and Barr Canterbury. She was wonderful! Extremely polite, knowledgable and understanding regarding my circumstances as I'm looking to sell my flat in Canterbury. I will be working with Miles and Barr from now on and I appreciate all the great advice that you gave, as well as understanding the value that my property holds. Looking at properties sold in Canterbury, it was abundantly clear that Miles and Barr get the job done. I look forward to working with you over the coming months. Incredible service, exactly how it should be. Will
5/5
GoogleVery good experience. James has been very helpful in arranging and conducting views as well as being able to answer any questions I had. Thank you James
4/5
TrustpilotLisa Cook proactive progressor
Lisa Cook worked tirelessly to achieve our moving date. She was proactive with the solicitors and other estate agents in the chain and always kept us informed. Lisa was always cheerful and professional.
5/5
GoogleWe successfully moved house in December 2020 and want to thank James Sayer for his excellent mortgage advice and his other colleagues Rhyss Sawyer and Yasmine Moss for their excellent customer service. We felt very supported and well represented by the whole team navigating us through all the difficulties and delays that the pandemic situation created. We are very grateful! Thank you!
5/5
GoogleMiles and Barr were great with getting back to us and James was very knowledgeable on every property we viewed together.
5/5
GoogleExcellent polite, communicative and efficient staff, particularly Rhyss, Rebecca, Denise and Blake.
5/5
GoogleWe had completed a purchase on a flat by Miles & Barr. Due to some personal issues we could not go get the keys (in such situations this means ASAP!) Shannon and the property sales team went the extra mile and beyond what the norm is, they came dropping off the keys with a welcome bag. The courtesy and little things matter! Thank you for understanding and helping even after the sale has been made. Cheers
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.
ESTAS winner in one year: 2023.
ESTAS awards by year, 2023
2023 1 Best in Postcode ESTAS 2023 winners
- Best in Postcode (1)ESTAS Best in Postcode 2023
- CT1 Sales & Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Miles & Barr Canterbury
Has Miles & Barr won any awards?
Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.
