Trusted Agent profile · Canterbury
★★★★★
1,461 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF
Part of Miles & Barr, see every office.
Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,461 reviews on two platforms, including 637 Google reviews rated 4.7.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleWe had completed a purchase on a flat by Miles & Barr. Due to some personal issues we could not go get the keys (in such situations this means ASAP!) Shannon and the property sales team went the extra mile and beyond what the norm is, they came dropping off the keys with a welcome bag. The courtesy and little things matter! Thank you for understanding and helping even after the sale has been made. Cheers
5/5
GoogleI've been dealing with Miles and Barr for a few years now and I find them extremely knowledgeable and professional. Lynette Packard has been particularly helpful and would definitely recommend. 10/10
5/5
TrustpilotMoving home
A pleasant experience, all the staff very helpful and would happily recommend.Special thank you to Becky who kept us up-to-date at all times and was always very helpful.
5/5
TrustpilotMiles ahead Barr none!
Miles and Barr were extremely professional when dealing with our recent house purchase. The service and communication was flawless and our agent Louise was a delight to deal with through the whole purchase. Very happy!
5/5
GoogleLynette was very helpful in showing me around and answered all my questions. Very friendly as well, thank you
5/5
GoogleBest estate agent I have dealt with over the past 30 years. Especially Alfie who is doing a great job with the viewings. Very enthusiastic and engages so well with viewers - goes all out.
5/5
GoogleWe’re new to the Canterbury area, Rhyss Sawyer was our contact, he knew the marketplace and understood what we were looking for. He was also able to contact details for a surveyor etc.
5/5
TrustpilotA very friendly team
A very friendly team. Louise D, called me weekly with updates and answered any questions or concerns I may have had
5/5
TrustpilotSales Progressor Suzanne was brilliant!
The sales progressor Suzanne Bearden was the best part of my experience with Miles and Barr. She was super helpful and professional, as well as proactive and timely in responding to questions and giving updates.
5/5
GoogleFran was really friendly at the viewing and was quick to answer an follow-up questions we had
5/5
TrustpilotFantastic Support from Jenny Harmes
We received excellent support from Jenny Harmes in finding our new home. We were feeling disappointed when an original letting agreement fell through, and Jenny went above and beyond to negotiate with a different landlord in order to secure a house that we are extremely excited to move into. We cannot thank her enough for her help!
5/5
TrustpilotThank you Emily Stickler
I have just exchanged contracts on the first house I have ever bought at the grand old age of 57. Miles and Barr understood my requirements and my need to live as close to the sea as possible and they massively helped me to make this dream a reality.
5/5
GoogleFran was lovely and so helpful. I couldn’t recommend her more, sadly the house which she showed us around wasn’t for us but she was very informative and overall great.
5/5
TrustpilotAn Excellent and Professional Service
When I arrived at the property, Max Squires was waiting for me to arrive. His prompt arrival and calm approach immediately put me at ease. His approach was helpful, he answered questions fully and he gave me the space I needed to view without being pushy or intrusive.
5/5
GoogleAmazing team in the branch helped me through entire process of buying my first home, especially James who showed me round for my first viewing and gave the final call to let me know contracts had exchanged and completed!! Would recommend to all in the CT area as they were all very down to earth and easy to work with during a stressful move
5/5
TrustpilotVery good communication
Miles and Barr have been consistently communicative and reassuring during my experience of purchasing my first property. Thank you especially to Phil, who has been knowledgeable of the area and helpful throughout the process of initially viewing the property, and conducting further visits.
1/5
Google**thank you for the call Luke, lets hope this buyer completes as promised** So far so bad. Provided a string of unproceedable potential buyers with low offers, insisting they were genuine (but obviously not having checked) and promptly ceasing marketing. The true position of each potential buyer seemed to be easily found by other agents when trying to buy. Each offer took at least 2 months to come to nothing. As an agent they may have been good once but now they have more work than they can handle, their service is no longer delivered with reasonable care and skill. If the latest potential buyer turns out to be not as presented again we will be making a formal complaint to trading standards.
Hi Daniel, thank you for taking the time to provide us with your review. We are sorry to hear that your experience with Miles & Barr Canterbury has not met your expectations so far. Please be assured your comments have been taken onboard and we would like to discuss the matter with you in more detail to resolve the ongoing issues. Our Canterbury branch manager will be giving you a call. Many thanks in advance, The Miles & Barr Team.
5/5
TrustpilotLouise Daly
Miles and Barr remained professional and helpful throughout the selling process and Louise Daly has been in contact constantly updating me on progress and has always been on hand to answer any questions.
5/5
GoogleI have been dealing with Miles and Barr Canterbury branch for a number of years and have dealt with many Estate Agents over the past 35 years. They are very Dynamic, follow up viewings and give you honest feedback and are very Proactive with your property giving an honest opinion of where the market is currently at. I have had dealt with the whole team, who are all personable, professional and Friendly. We have sold three of our properties so far with Miles and Barr and would not hesitate in Recommending
5/5
GoogleGraham has always been extremely supportive and helpful. He has always been there for us and offered sound advice. I would highly recommend Graham and Miles and Barr Canterbury.
5/5
GoogleVery grateful to James Sayer, his colleague Sam and his team for helping us find the right Mortgage and able to complete with our Home purchase. Despite the challenges during this Pandemic we were able complete the transaction in 2 months. They’re very responsive, helpful and professional to deal with. Highly recommend.PositiveResponsiveness, Professionalism, Value
5/5
TrustpilotMiles and Barr sold my aunt's bungalow…
Miles and Barr sold my aunt's bungalow in a not altogether bullish market. The stuck at it and achieved a sale within touching distance of the asking price but were always realistic with their advice and they also made sure the sale went through (the legal process) and kept us informed at all stages. Knowing what is going on is often forgotten as a vital component of the process and they delivered this to a five star level.
4/5
TrustpilotMiles and Barr were an efficient…
Miles and Barr were an efficient company for the purchase of my property. I was a bit disappointed to have to pay for my identity checks and not have any option but to do that, other services I used just swallowed that cost themselves.I was assigned a wonderful Sales Advisor, Shelley Webster, who updated me regularly on the process, answered any questions needed and called me to discuss any of my worries which was so reassuring. She was so supportive and made the process so much easier. She is a real asset to the company and made everything much less stressful!
3/5
GoogleService provided was OK. Responses were provided quickly. First sale coordinator was not supportive and not proactive. New one was far more helpful.
Thank you for your comments, Stephanie. I will pass on your feedback, but it's good to see we were able to ultimately help you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.
ESTAS winner in one year: 2023.
ESTAS awards by year, 20232023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Miles & Barr Canterbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.
