Trusted Agent profile · Canterbury
★★★★★
1,461 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF
Part of Miles & Barr, see every office.
Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,461 reviews on two platforms, including 637 Google reviews rated 4.7.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleZoe Bartlett, a well of information... I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.PositiveResponsiveness, Professionalism
5/5
GoogleM&B was the first company we contacted re. potentially selling our home. Ellie was very friendly on the phone and organised a valuation. Blake explained everything so well and made us feel relaxed about the process of selling a house - thank you.
5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
5/5
GoogleBonnie was really helpful with the sale of my parents property, and answered any questions I had. Couldn’t recommend miles and Barr enough
5/5
GoogleI would not hesitate to recommend Brooke. She showed her dedication to my satisfaction by going out of her way to accommodate my viewing schedules and offering honest advice on property values.
5/5
GoogleWell what can I say, Miles & Barr Canterbury have made our experience of buying our first home easy and stress free. Very flexible with viewings and answering all of our questions right there and then about the property or even going away, finding out the answer for us and email later on the same day. One person in particular who we enjoyed showing us around the most was Georgia Wright. She is amazing at what she does, our first viewing was with Georgia and we really felt at ease with her. Buying a first home can be stressful and an anxious time but Miles & Barr Canterbury have been awesome. We are looking forward to picking our keys up to our new home very soon!
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
GoogleGreat communication, response time and professionalism. Helped this FTB through the process very well (Shoutout to Luke, Ellie and Lynette for being amazing)
5/5
GoogleMel, has been fantastic at letting out our properties never failed us yet
5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Thank you for leaving us a 5 star review!
5/5
GoogleI have just started the buying process as a first time buyer with my partner and miles and Barr, in particular Shannon, have been super helpful during everything so far! Thanks so much appreciate you guiding us along what will be a possibly rather stressful but exciting journey
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
5/5
GoogleJames was a delight to speak to over the phone! Even just taking feedback he sounded very professional and interested in trying to find the right house for us!
5/5
GoogleElle was very professional and relaxed showing me around a beautiful house. I was very impressed by her communication skills and how she made me feel I had all the time in the world to view as it’s such an important decision.
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
GoogleThe process of booking our recent viewing through Miles and Barr was quick and efficient followed up with a speedy confirmation email and then a friendly reminder call on viewing day. The agents representative Ellie Katz was friendly, courteous, professional and diplomatic.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
TrustpilotBuying a home is one of the most important steps you take - help is at hand!
Buying a home is one of the most important life decisions you have totake so having a professional who can guide you through the process is vital. I was extremely lucky as I had Lynette from the Canterbury office to assist me with the viewings. She was very knowledgeable about the properties and patient with my observations and feedback, accepting both with interest and good humour. She always sensed when to give me more time to look around but never really tried to persuade when she sensed a lost cause. Something many estate agents could learn from. Thank you for your help and guidance.
5/5
GoogleFran was so helpful and pleasant to deal with. She arranged a number of viewings for us and went out of her way to help us with everything we needed to know. We’re very grateful. Really great service! Mark
5/5
GoogleA massive thank you to Bradley & Brooke for selling our home. You were amazing from start to finish. Thank you Keith & Karen
5/5
GoogleMiles and Barr were able to sell my house when it had been on the market with other agents through a General Election, the chaos of Brexit, and of course the Pandemic. They offered a good deal, and a great service. Attentive and good communicators, they managed to get a lot of viewers through the doors. Their Sales Progressor, Becky White, supported the sale from offer to Exchange and was effective, empathic, and patient in dealing with all concerned.PositiveResponsiveness, Professionalism
Thank you for your kind comments, Freddie. It's great to hear that despite the challenges, we were able to help and support you through the sales process. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleReally pleasant experience with James and the team. They answered all our questions, knew what they were talking about and made it easy for ourselves. Would definitely recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.
ESTAS winner in one year: 2023.
ESTAS awards by year, 20232023 1 Best in Postcode ESTAS 2023 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Miles & Barr Canterbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.
