Miles & Barr Canterbury reviews

★★★★★ 5/5

Google

We had a great day of viewings with Lynette whose local knowledge and enthusiasm was very helpful!

Heather · 15 December 2025

★★★★★ 1/5

Trustpilot

Poor customer service

My first time dealing with a property company and it was not the best experience. I was looking to relocate to England, contacted them and made them aware that I am in Scotland so I would prefer a video viewing. However, I was strongly advised against it and was told by a member of staff that it was "unusual for us to let a property without a viewing". Fine, we arranged a viewing the following week. There were multiple confirmations, even one a day before the viewing was supposed to take place. Bearing in mind, I travelled more than 700MILES for a viewing, that was how sincere I was. I got a phone call on the day the viewing was supposed to take place, saying that the property was rented out. A short apology over the phone but there was no other recommendations as to what they could offer while I was there. I was really angry having spent hundreds on my travel and accommodation for nothing. Very irresponsible of them I would say. Does not have to take a first timer to know that this kind of service is unacceptable.

Lim · 7 September 2020

★★★★★ 5/5

Trustpilot

Buying our first home through Miles & Barr

We brought our first home through Miles & Barr Cliftonville, we always found the staff to be friendly & helpful. Whilst arranging viewings staff were very good at finding houses to match our needs as a family. All the staff at Cliftonville office were extremely helpful especially Alice Fridd & the manager Joe Bull. Our review is mainly based on Louise Daly our sales progressor. Louise went above & beyond to help & guide us through the whole process. Due to Covid-19 our sale went over the normal timescales & Louise was amazing throughout the whole process. Louise always replied promptly to my emails & was there to reassure me when it felt like we would never exchange. I am so grateful to Louise for everything she has done for us since our offer was accepted on our first house on February 1st, It is now the end of August & we are finally in our new home!!

Xxsammyxx1989 · 27 August 2020

★★★★★ 1/5

Trustpilot

£60 wheeze to get verified is not helping sell your home

As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.

Bryan · 22 June 2024

★★★★★ 5/5

Trustpilot

Professional

I found Miles and Barr to be very professional and helpful in all my dealings with them.Special thanks to:Suzanne Bearden kept me informed at all stages of the process of buying our property. She was always confident and reassuring and took time to answer my questions.13 Nov 2023MRS SUSAN SHERMAN (buyer)

Terence · 5 January 2024

★★★★★ 5/5

Google

Georgia was fantastic and had alot of key points about the house we were viewing. We came out with lots of information and was extremely happy with the service she provided us with.

Luke · 25 November 2024

★★★★★ 5/5

Google

We sold our house via Miles and Barr and the experience was excellent. Blake walked us through the whole process and did the valuation, the viewings and the process afterwards were organized very well. Rhys was instrumental in adressing our questions and concerns. Would certainly recommend.

Martin · 15 April 2024

★★★★★ 5/5

Trustpilot

Efficient and Supportive Throughout

The sale was agreed rapidly and M&B were very supportive throughout what seemed to us a long UK sales process, right through to exchange and hopefully completion next week

Nicholas · 16 May 2026

★★★★★ 5/5

Google

Our experience as buyers has so far been great with Miles and Barr. I would like to thank Shannon Philipps for being especially helpful during the negotiation of offer stage. Rebecca Gravener is now helping us through the next stages and has been amazing, keeping us updated at each stage of the process.

N · 12 November 2023

★★★★★ 1/5

Trustpilot

One star is quite generous

One star is quite generous. I cannot possibly express just bad Miles & Barr are. It would be easy to think this is just a rant from a disgruntled tenant but after the time, money and love that was put into our property we have been treated like something someone has stepped in. We has respect for our home and have looked after it as though it was our own. The outgoing inventory supports this. Throughout the whole tenancy we were constantly praised for how nice, clean and decorated the property was, paid in advance and always kept on top of everythingThey haven’t a clue about the law, children and disabilities. Property managers definitely aren’t employed for their brains nor their experience. Rude, self entitled and so unprofessional. The overall lettings manager struggles with anything that requires important attention and hides behind her computer. We had been warned prior to renting with them that they were a nightmare, however we loved the house and area so took the house. Trying to get anything done is hard work, which is why we did so much as tenants to the property ourselves. If we waited for them each time the house would have gone into ruin! As it is the house was left in immaculate condition and a brand new garden for new tenants to enjoy! Be warned they will actively discriminate against disabled children. As tenants we did everything to the house but we asked for one little arrangement and the agent and landlord thought breaking the law was the better option. Even better was issuing a section 21 in revenge for reporting the discrimination and lying saying the landlord was selling only to see it being re let! Honesty is not Miles & Barr. Also be warned make sure you sign the inventory and record delivery any differences because they will try screwing your over and charging for things that do not appear on the ingoing and outgoing inventory. You have to threaten them with dispute to get your money back. They did this to my neighbour down one and to us.

Sleeplessinsun · 28 February 2020

★★★★★ 5/5

Google

Georgia was brilliant very helpful and had so much patience we saw 4 houses with her and she gave us the time we needed to view them. Would definitely recommend a viewing with her again.

Karen · 21 October 2024

★★★★★ 5/5

Google

We made several visits to Canterbury to view properties and the whole team in the office were friendly. very helpful and made us very welcome. Lynette shone, on the various visits showing us numerous properties and was very knowledgeable about the properties and the surrounding area. We never felt pushed for time (as we do ask questions!). Once we put an offer in on a home, Rhyss took over the process. If we had a question, we always got straight through to Rhyss who was very much on the ball. Sadly, due to our own house falling through, we had to pull out of Canterbury. When we are up and running again, we shall certainly be returning to Miles & Barr Canterbury. We could not recommend them highly enough.

The · 2 December 2024

★★★★★ 5/5

Trustpilot

Fran and Jullie are exceptional

Fran and Jullie are exceptional - so talented, helpful, knowledgeable. We're very pleased with how they both helped us, from start to finish. Will be recomended to my friends!

Shanes · 7 May 2026

★★★★★ 5/5

Google

RHYS was amazing showing me round he even took me to a house that wasn’t on the list for that day!

Nicole · 8 October 2025

★★★★★ 2/5

Trustpilot

Unsure

Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing

Gabrielle · 19 May 2026

★★★★★ 5/5

Trustpilot

great service

Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!

Sue · 7 January 2024

★★★★★ 5/5

Google

Thank you to James who helped me understand what to look for when getting my first property along with assistance on the mortgage side. Really nice guy so much talent and knowledge Strongly recommend

Max · 12 October 2024

★★★★★ 5/5

Google

I have been dealing with James who has been absolutely incredible. He is very professional and is always dressed very smart. I am very impressed with the service I have received. Could not recommend Miles and Barr, especially James, more!

Hannah · 14 June 2024

★★★★★ 5/5

Google

M&B was the first company we contacted re. potentially selling our home. Ellie was very friendly on the phone and organised a valuation. Blake explained everything so well and made us feel relaxed about the process of selling a house - thank you.

D · 15 April 2024

★★★★★ 5/5

Google

Zoe Bartlett, a well of information... I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.PositiveResponsiveness, Professionalism

Stephen · 12 November 2021

★★★★★ 5/5

Trustpilot

I can’t thank everyone enough - Especially Lisa Cook

I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr

MM · 18 January 2024

★★★★★ 5/5

Google

Bonnie was really helpful with the sale of my parents property, and answered any questions I had. Couldn’t recommend miles and Barr enough

Emily · 20 February 2025

★★★★★ 5/5

Google

I would not hesitate to recommend Brooke. She showed her dedication to my satisfaction by going out of her way to accommodate my viewing schedules and offering honest advice on property values.

Maggie · 12 October 2024

★★★★★ 5/5

Google

Well what can I say, Miles & Barr Canterbury have made our experience of buying our first home easy and stress free. Very flexible with viewings and answering all of our questions right there and then about the property or even going away, finding out the answer for us and email later on the same day. One person in particular who we enjoyed showing us around the most was Georgia Wright. She is amazing at what she does, our first viewing was with Georgia and we really felt at ease with her. Buying a first home can be stressful and an anxious time but Miles & Barr Canterbury have been awesome. We are looking forward to picking our keys up to our new home very soon!

Ashleigh · 12 October 2024