Trusted Agent profile · Canterbury

Miles & Barr Canterbury reviews

4.6

★★★★★ Excellent

1,454 reviews across 2 platforms

14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF

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Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,454 reviews on two platforms, including 637 Google reviews rated 4.7.

Google logo

4.7 / 5

637

Reviews on Google

This office

Trustpilot logo

817

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Canterbury office, from every platform, shown as written. First names only.

5/5

Google

From start to finish Rebecca Gravener the Senior Sales Progressor at Canterbury was in contact with us regularly, giving us updates or even just checking in if there was nothing to report. If it wasn't for her the process of our sale could have felt a lot more frustrating, when we were ready for exchange she pushed hard for a quicker completion time and came through the the great news! I'm so happy for her support and have been over all very impressed with Miles and Barr - highly recommend

Camilla · 23 February 2023

5/5

Google

Miles & Barr have looked after us very well through what was (through no fault of our own) a long and difficult house sale/purchase. Denise especially has worked absolute magic holding together a rather fraught and fragile chain. I have no doubt that if it wasn't for her determination to get us the result we wanted, the whole thing would have collapsed months ago, she did an absolutely amazing job and was wonderful at keeping us informed or even just picking up the phone when I needed someone to sound stuff off throughout the whole process. Would highly recommend Miles & Barr to anyone looking to sell/purchase in Canterbury area.

Edmund · 8 July 2025

5/5

Google

Friendly, personable, listen, punctual and knowledgeable

Michael · 11 July 2026

Agent replied · 11 October 2026

Dear Michael, Thank you for your fantastic 5-star review! We're delighted to hear you found our team friendly, personable, punctual and knowledgeable. Taking the time to listen to our clients and provide a professional service is at the heart of what we do, so it's wonderful to know this came across during your experience. We really appreciate your kind words and your support and we look forward to helping you again in the near future. Best wishes, The Miles & Barr Team

5/5

Trustpilot

They actually listen....

The team at Miles and Barr have been excellent. From the initial valuation they were helpful and informative and most importantly, they listened. This carried through for my interactions with them, no matter which stage of the sale.

Simon · 19 October 2025

Agent replied · 23 October 2025

We're happy to hear that our team provided excellent support throughout your sale. We appreciate you highlighting our proactive approach in resolving complications and ensuring a quick sale. Thank you for recommending us!

5/5

Trustpilot

Lisa Cook went above and beyond

Lisa Cook went above and beyond her role and really was fully responsible for helping us move despite multiple hurdles faced with our mortgage application etc. It was not a straight forward chain or journey but her guidance, advice and patience was incredible and she even ended up supporting the whole chain eventually as other sales progressors were hard to contact. Thank you Sarah, Lisa and Team!

Nadine · 10 January 2024

5/5

Trustpilot

We met with Jake |Chamberlain of Miles…

We met with Jake |Chamberlain of Miles & Barr at a property to let. He was professional with a good degree of amiability throughout our meeting. In addition he appeared at all times to give a believable air of honesty which was refreshing in the present situation. We took up an inordinate amount of his time with questions and hypothetical scenarios and at no time did we feel that he had anything else to do except concentrate on us, the customer. Our appointment with Jake was very good as we had an unusual situation which he assured us would not be a problem an he gave us advice which we valued. It is a shame that we did not apply for the rental as Jake was such a likeable face to Miles & Barr. Due to our experience with Jake we would readily recommend the company

Peter · 15 January 2023

5/5

Google

Been looking into buying for the first time and decided to go with miles and Barr , Brooke has been helping in the process and can’t praise her enough , lovely lady , knowledgeable and can see her passion for her job! She knows exactly what I would like and so far so good with the viewings she has set up !

Beth · 15 April 2024

5/5

Trustpilot

Fran was absolutely superb

Fran was absolutely superb.

Jules · 19 March 2026

5/5

Google

I have been viewing properties for the past few Months and being advised by James, Georgia and Lynette from M&B estate Agents, Canterbury has been my absolute pleasure!! Thank you both for your professionalism and hope to make a decision with you very soon!!! Ps; Thank you for the tour and the lift ! @Lynette

Alejandro · 13 August 2024

5/5

Google

A very professional estate agent. We loved the viewing. Rhys Whitlock took time to show us around the property and was very courteous. I would surely recommend him any day .

Emmanuel · 15 December 2025

Agent replied · 22 December 2025

Dear Emmanuel, Thank you so much for your kind review! We’re thrilled to hear you had such a great experience during your viewing! Rhys truly goes above and beyond and we’re so glad he made a positive impression with his professionalism and courtesy. Your recommendation means a lot to Rhys and to the whole team and we can’t wait to help you further with your property search. Thank you again for choosing us, we’re here for you whenever you need! Best wishes, The Miles & Barr Team

5/5

Google

I just want to say a big thank you Georgia, Georgia and the team at miles and Barr couldn’t be more professional, they have been very efficient throughout this process for us, Georgia made me feel so comfortable throughout this process. Couldn’t recommend them all enough :) Thanks Mica Bailey

Mica · 28 October 2024

5/5

Google

All the way from Toronto Canada, we wandered in to M&B. We are looking for a small vacation place. We met Brooke Handley and she has been extremely helpful with our search. We have only a very short time here, and we know very little about the area and about the real estate process in the UK (spoiler alert - it is VERY different than in Canada). Brooke made us feel immediately welcome and despite the limitations we imposed, she was able to set up four showings in one day on EXTREMELY short notice. She even highlighted and quickly got us into a very new listing which fits all our criteria. She has been very helpful answering our numerous questions and walked us through the process of purchasing a home here in Canterbury. She followed up the viewings with a phone call to find out our feedback and refine her search options. All-in-all it has been an excellent, positive experience. We are hoping to find our dream house soon. Thank you Brooke!

Kathryn · 24 November 2022

5/5

Google

I would like to express my appreciation for the exemplary work that Rhyss Sawyer under takes in his role at Miles & Barr. Rhyss always goes the extra miles to ensure the task is achieved, customers are happy and the end goal is reached. This is not the first time I have worked with Rhyss to sell or buy a property and on each occasion his high standards have been maintained. I’m uncertain if other customers write to you, but I felt it was important to do so.

Sandra · 12 November 2022

5/5

Google

I have been extremely impressed with Miles & Barr from start to finish. I’m a first time buyer and little over a year a go I never thought it would be possible to buy my first home. I’d like to mention a special thanks to Gary Wale and Denise Eccott, both who went above and beyond to make this sale happen. Gary was excellent in finding a lender for me on the market which made my mortgage affordable, without him I wouldn’t be able to have done this. Gary’s communications were on point and humanised in a way I would understand as someone with no experience in this process. Denise also went above and beyond to get this sale through, excellent communication and constantly chasing both solicitors who made this a particularly difficult sale for us. Both Gary and Denise were very reassuring and efficient throughout the process. At times it felt overwhelming and daunting but both always put me at ease knowing the sale was in good hands. Thanks again Miles & Barr I can’t fault you and would recommend you to anyone looking to purchase or sell a home!

Becca · 12 November 2022

5/5

Google

Our family sold and purchased through Miles and Barr. All communications were smooth and we received excellent service. A particular mention for Chloe at the Canterbury branch who not only helped in selling our property but was so so helpful throughout the initial phase when there was lots going on! Once we had sold our experience with Denise the sales progressor was faultless. Every step of the way she helped us understand the process keeping us updated every step of the way, and always getting back to me as quickly as possible with any communications. She helped to keep the (often stressful and complex at times) process as smooth as it could be and kept up to date with all that was happening in the chain. Chloe Bond, having had experience with several employees of estate agents and salespeople in general over the years , Chloe was genuine and probably the most helpful honest person who could have helped us sell our house. Thank you Chloe

Julie · 12 November 2022

5/5

Google

Our house has only been on the market for a few weeks and we got the offer we wanted so quick. The process so far has been really smooth, with close communication, I felt updated and in control the whole way through. With the difficulties going on at home, miles and barr where still very understanding and helped in anyway they could. Chloe was amazing with communication and really helped with the vulnerable situation. Thank you guys!

Claire · 23 February 2023

5/5

Google

Rhys was excellent, very professional, friendly and approachable. He handled everything efficiently and with a friendly manner. I would gladly work with him again.

Fatte · 5 September 2025

5/5

Google

Staff are very knowledgeable and helpful. As a first time buyer I found them very approachable and happy to answer any concerns or questions I had. Denise helped me through my first time purchase by keeping me well informed and updated throughout. Communication was excellent and I felt well supported throughout the process. Thanks to Denise's help I am now excited to move into my new home!

Cavelle · 12 November 2023

5/5

Google

Rebecca has been awesome from the start, very professional ,great communication with a real personal touch. I didn’t have the best solicitors so things were difficult but Rebecca was there to support and answer questions, even emailing me out of hours. I would highly recommend Rebecca as an agent. Thanks again.

Sarah · 12 September 2024

5/5

Google

The young lady that has been dealing with putting my bungalow on the market is marvellous. Aliyah is very professional with a personal touch, making the whole business seen so easy, which I am sure it is not. Aliyah thank you for the kind and helpful attention you have shown me.

Leslie · 12 September 2024

5/5

Google

Fran was already at the house when I arrived to view it and she introduced me to the owner. Although it had only just come onto the market she seemed very familiar with the property and showed me around in a very confident, professional and helpful manner.

Mike · 9 November 2024

5/5

Trustpilot

Had a great service from Miles & Barr…

Had a great service from Miles & Barr purchasing our property. Debbie mead who took care of the purchase/sale was exceptional, dealing with us and the solicitors to make it as smooth as possible.

Craig · 21 October 2025

Agent replied · 23 October 2025

Thank you for giving us such a good review! We will be sure to pass your feedback on to Debbie, your sales progressor who will be delighted to hear that she has made an impact to alleviate any stress and make the sale and purchase as smooth as possible!

5/5

Google

Rhys was incredibly professional and very good at his job. He was also polite and friendly. Recommended by me 100%

Maez · 1 October 2025

5/5

Google

Rhys was a great host and was very informative on processes + made sure to cover all of our questions. Definitely recommend!

Sahir · 7 September 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

Industry awards

Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.

ESTAS winner in one year: 2023.

ESTAS awards by year, 2023
  • 2023 1 Best in Postcode ESTAS 2023 winners

    • Best in Postcode (1)ESTAS Best in Postcode 2023
      • CT1 Sales & Lettings (Landlords)

Source: ESTAS winners lists, as published, linked by year.

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Has Miles & Barr won any awards?

Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.

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