5/5
GoogleJed was very friendly and willing to get answers to any questions he was not able to provide answers to straight away
Trusted Agent profile · Canterbury
Miles & Barr Canterbury reviews
★★★★★
1,454 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF, CT1 1UF
Part of Miles & Barr, see every office.
Miles & Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.6 out of 5 across 1,454 reviews on two platforms, including 637 Google reviews rated 4.7.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Google5/5
GoogleI’ve been looking at purchasing my first property so I’ve been in regular contact with Fran from miles and bar . She has been so helpful and has all the answers I needed to make finding a property easier . Thank you Fran for all your help !
5/5
TrustpilotExcellent Estate Agents
Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.
5/5
GoogleWe were shown round today by Rhys who was very knowledgable and made the viewing a real pleasure. Thanks to the team for a smooth journey thus far!
Agent replied · 22 December 2025
Dear Elliot, Thank you very much for taking the time to share your positive experience and leave your terrific 5-star review. We’re delighted to hear that Rhys provided a knowledgeable and enjoyable viewing experience, and we truly appreciate your kind feedback! It’s great to know the process has felt smooth so far. Should you need any further assistance, our team is always here to help. Best wishes, The Miles & Barr Team
4/5
TrustpilotOverall very satisfied
Unfortunately, we had a poor experience with the Canterbury sales team for our first attempted purchase - we were not told the property was going through probate until after we had spent circa £1500 on surveys and legal fees. £1500 and approximately 2 months of wasted time.Once we moved from the sales team to sales progression for the second property we were very well looked after and Rebecca was superb - see below.Rebecca in sales progression was excellent. Communication is so important and she was accessible and kept us right up to date. I really felt she wanted to get things moving as much as we did. I was confident she was working hard behind the scenes liaising with the legal teams and the vendor.
5/5
TrustpilotThe staff at Miles & Barr were truely professional
The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.
5/5
TrustpilotSuzanne Beard
All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.
5/5
GoogleI was very happy with all of the helpful advice Mel Panczenko gave me when I decided to start renting my property. Also very efficient at finding tenants.
5/5
GoogleIt’s been an absolute pleasure dealing with Miles and Barr. I’m moving to the area so I’m also learning about areas and locations but Brooke has been absolutely incredible at giving me all of the information and showing me around homes that perfectly match my criteria. Thank you for making this process so enjoyable Brooke! Very impressed.
5/5
GoogleGreat experience so far with Miles & Barr. Rhyss has been helpful and easy to contact. He has answered all of our questions and made the process smooth & easy.
5/5
GoogleExcellent service from Miles & Barr. Special thanks to Fran who showed me 10 properties over two days & helped me decide on the best place for my needs. Fran was professional, friendly & helpful. Would highly recommend.
1/5
TrustpilotI contacted Miles n Barr for a valuation…
I contacted Miles n Barr Tenterden Kent for a valuation on my house by email a male agent phoned me and made me feel very uncomfortable he was extremely condescending to the point where I was feeling very hurt he made me feel like I wasn't good enough for their services I have a beautiful 4 bed semi in an equally beautiful part of Kent now were talking about October 2023 where most people are reluctant to put their house up for sale and the economy is at its worst so you would think that estate agents would be working harder to get some properties on their books but this man had such an awful attitude I'm a very friendly lady always helping others the best I can always polite but this male agent really pushed me to the limits he would not stop he had aggressive attitude, has no people skills and absolutely no empathy for people I had the phone on loud speaker and my husband was listening who was appalled by the agents attitude, I said to the agent if you don't want our business it's fine I can always go somewhere else he said ok and I was about to reply and he put the phone down on me !!I left a message on their website asking for the manager to please call me but I've had no response hence this review.Thank you for your reply Miles n Barr. Had a message been left to call your branch I would of called you back by return however as no message was left (on either landline or mobile) that would have been impossible ! Other local agents must be benefiting from your unprofessional behaviour, a message to prospective vendors please don't let my experience with Miles & Barr put you off instructing alternate agents.
Agent replied · 26 October 2024
I’m sorry to hear you feel you haven’t had a good experience in your communications with us. I understand your property has been on the market with several estate agents over the last couple of years and disappointingly remains unsold, so you are looking to change estate agents and contacted us. We pride ourselves in giving honest advice on price and marketing and have a duty of care to do so. Agreeing to market a property at a price that the market dictates is not accurate or is too optimistic will only further delay finding a buyer for you. Having spoken to the branch manager, Joe, he advises he has called you on various occasions but hasn’t yet received a returned phone call from you. If you would prefer to communicate with Joe over email, please contact him at Joebull@milesandbarr.co.ukThank you for your review, we hope to hear back from you soon.
5/5
TrustpilotJed Hunt - Canterbury branch
Just had Jed from the Canterbury branch let me in to my (hopefully) new home to get a survey done. He was so patient with us and lovely. Thank you so much!!!
Agent replied · 17 October 2025
We're so happy to hear that the experience was positive! It's great to know that Jed's patience and service was helpful during this important step. Thanks so much!
5/5
GoogleMe and my boyfriend went to look at a rental property earlier and a lovely lady named Mia, from miles and bare, showed us both around. She helped us envision our foreseeable future within the property and helped put our minds at ease with any slight concerns that we had. She was very helpful! Thank you Mia
5/5
GoogleWe had a viewing today of a lovely spacious flat in Canterbury. Mia was brilliant, very helpful and answered all of our questions. I would really recommend Miles & Barr as they have amazing customer service and there is lots of communication which I really appreciate, especially when going through the stress of finding a new home!
3/5
TrustpilotHit & Miss but great sales negotiator
Our experience has been rather hit and miss - excellent start, the onboarding, house photos etc. Then clerical errors delayed administrative processes. The assigned sales negotiator however has worked her socks off, with rapid replies, dealing with the chain's solicitors and their less than organised approach. She has been organised, amiable and empathetic, with the goal of getting us into our new house.
1/5
TrustpilotDo Not Use Them
I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.
Agent replied · 26 October 2024
Dear Mrs Jenkins, we are saddened to read your review as we take the subjects raised in your comment seriously. We understand that our colleagues have been liaising with you and have addressed all concerns raised.
5/5
TrustpilotThanks M&B Westgate
As Executor of her Will I have just completed the sale of my mother-in-law's flat using M&B's Westgate Branch. Throughout the team were excellent. There were some frustrating delays as always seems to the case but I was proactively updated on all developments by the whole team. Special mention goes to our Progressor, Debbie Mead who was excellent. She really seemed to "own" the result for the family given that the Estate proceeds could not be distributed until the sale was closed. The level of focus was much appreciated given that she must have had other transactions to manage. I would thoroughly recommend the whole team.
5/5
TrustpilotAmy Whiffin - Amazingly helpful!
Amy Whiffin is the most helpful, patient and understanding agent ever. We have dealt with her since she was at Advanced lettings and her professionalism and drive to help and always find a solution to a problem is a credit to her. She always has the time to give when you call (and sometimes I do drive her mad I'm sure), but she is always ready to listen. Amy is time effective and we never have to wait very long for a response. A credit to Miles & Barr.Thanks for everything Amy!!
5/5
TrustpilotVery pleased with service all the way to completion!
We recently bought a property through M&B. The viewings and information were excellent quality, and we were particularly impressed by the service of sales progression which kept the process moving to a close efficiently and ironing out any wrinkles. Thanks to Emily Stickler particularly for this. We would have no hesitation in recommending Miles & Barr.
5/5
TrustpilotGreat Support from Debbie T
Debbie Thwaites acted as our sales progressor for our recent purchase of our first property.
Agent replied · 19 March 2026
Thank you for sharing your wonderful experience with us, Beth. We are thrilled to hear that Debbie provided such supportive and professional assistance throughout your property purchase. It's great to know that her efforts made a daunting process feel positive and seamless. We appreciate your kind words and wish you all the best in your new home
5/5
GoogleThe team at Miles & Barr delivered where others failed. The sale was not straight forward but they were successful and supported my requirement to complete by a certain date which was only 9 weeks from the initial offer, which taking into account the Covid situation was excellent. The whole team were enthusiastic, energetic and made you feel like you were the only client when speaking to them. Courtney Sweet was my liaison officer whilst the sale was proceeding through the legal formalities and she was extremely supportive and provided excellent customer service regarding keeping me updated as the process progressed. She took into account that I had imposed tight timescales, which were achieved.PositiveQuality, Professionalism
1/5
TrustpilotDisgusting how they treat pensioners
Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money
Agent replied · 26 October 2024
Thank you for your review Ryan, I am really disappointed to hear of your mums experience with us, we take feedback very seriously and this feedback doesn't show the level of care we aspire to. Could you please email me more information and provide your mums name and the address of the property this relates to so that we can look into this for you as a matter of urgency. You may email lisarice@milesandbarr.co.uk. Thanks again for your time in leaving a review, I look forward to hearing from you soon.Best, Lisa
1/5
TrustpilotDistress Caused by Deceptive Practices and Lack of Accountability
Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress.When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that my apartment did not have a parking space assigned.It's akin to being promised a private pool during a viewing, only to find out post-purchase that the pool belongs to your neighbour.This deception left me emotionally and financially damaged. Furthermore, Miles and Barr refuse to take steps in resolving this matter. They have frequently failed to respond to emails, attempted to ignore my legal representative, and refused to cooperate with property ombudsman who is now involved. Beware of Miles and Barr's misleading practices and the distress they may cause. I strongly recommend to avoid purchasing, renting or selling via this company.
Agent replied · 26 October 2024
Dear Jonathan, We are saddened to read your review as we take all complaints seriously, as well as our responsibilities when dealing with The Property Ombudsman, of whom we were in touch regarding your concerns. We understand your concerns have resulted in an agreed resolution with us directly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Miles & Barr Canterbury won ESTAS awards in one year, most recently 2023.
ESTAS winner in one year: 2023.
ESTAS awards by year, 2023
2023 1 Best in Postcode ESTAS 2023 winners
- Best in Postcode (1)ESTAS Best in Postcode 2023
- CT1 Sales & Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Miles & Barr Canterbury
Has Miles & Barr won any awards?
Yes. Miles & Barr Canterbury won Best in Postcode (CT1) at the ESTAS 2023 awards.
