Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLouise daly is a hero!
Louise daly was my main point of contact throughout the purchase and she was flawless! She really helped move things forward by communicating between sellers, solicitors and myself- she's worth her weight in gold.
Thomas · 25 June 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Thomas. We're thrilled to hear that Louise provided such exceptional support and helped facilitate clear communication throughout your purchase. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
GoogleLovely house and the agent was very friendly and knowledgeable. I felt super welcome and all my questions were answered.
Lucille · 27 September 2026
Agent replied · 11 October 2026
Dear Lucille,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience and felt welcomed throughout your viewing. It’s great to know that all your questions were answered and that you found the agent friendly and knowledgeable. We really appreciate your kind feedback!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleA good, positive experience with Miles & Barr Canterbury. They sold our house for us and we found them to be professional, communicative and most helpful in keeping us updated with progress and all matters relating to the sale of our property. Brooke was our point of contact. She was always at hand to update and advise us and we are particularly thankful to her for her continued efforts.
Steven · 22 February 2025
★★★★★ 5/5
GoogleWe are currently arranging sale of our property, and house hunting in the Canterbury area. I can highly recommend Miles and Barr for their support so far. They have been very speedy in setting up viewings, quick to respond to queries, and good support/helpful advice from Graham on the sale of our own house. Georgia has been really great - she's been very quick responding to our viewing requests and followed up straight away with the owner re. queries. She's been knowledgeable on the properties and also a really friendly person to chat to going around.
Eleanor · 12 September 2024
★★★★★ 5/5
TrustpilotThe service is great
The service is great! It really takes the stress and any annoyance out of our lives. We have full trust in the team and always think that quotes are reasonably priced.
Nicola · 14 July 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Nicola. We're thrilled to hear that our service has taken the stress out of your life. Our team is dedicated to providing professional support with integrity and local expertise. We appreciate your trust and look forward to continuing to deliver great value for you
★★★★★ 3/5
TrustpilotMostly ok
I was a tenant with Miles & Barr for 3 years. They were quite slow to get problems sorted out, and at the end of my tenancy they created confusion/worry for me as they did not seem to know that my moving out date had already been decided and told me I needed to give 2 months' notice, which I didn't need to.
Anna · 14 July 2026
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Tania · 14 May 2026
★★★★★ 5/5
GoogleRhys was really helpful and Informative about the properties
Leah · 16 December 2025
Agent replied · 22 December 2025
Dear Leah,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you had a positive experience when viewing properties with Rhys. We're so pleased to hear that Rhys provided clear and helpful information. Your feedback is much appreciated and we’ll be sure to share it with him.
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotThe service we have received has been excellent
The service we have received has been professional and courteous throughout and our requests for viewings in order to do things like measuring up have always been agreed without fuss.
Liam · 17 July 2026
Agent replied · 10 October 2026
Thank you, Liam, for your wonderful feedback. We are delighted to hear that our service has been both professional and courteous. It's great to know that we have efficiently accommodated your requests for viewings.
★★★★★ 5/5
GoogleRhys is a good salesperson, patient and friendly
Chau · 17 December 2025
Agent replied · 22 December 2025
Dear Chau,
Thank you very much for your 5-star review and kind feedback. We’re delighted to hear that you found Rhys to be patient, friendly, and helpful throughout your viewing appointments. Providing clear communication and a supportive service is very important to us and it’s great to know that Rhys delivered this for you. We will be sure to pass on your comments to him. Thank you for choosing Miles & Barr and we wish you all the very best moving forward with your property search.
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotTo Abi for being so helpful
To Abi for being so helpful, professional & patient with us in the last few months, she made it so easy for us, thank you! X
Chloe · 6 August 2026
Agent replied · 10 October 2026
Thank you, Chloe, for your kind words about Abi's support. We are thrilled to hear that she made the process easy for you. Our team is dedicated to providing professional and efficient service, ensuring clear communication every step of the way. We appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI appointed Miles and Barr to help sell my 2 bed flat. The initial property inspection was professional and hassle free much like the other estate agents I had around. Their valuation of my property was the most realistic out of the three companies.
I arranged photos to be taken and paid extra for the 360 degree walkthrough option. The photos came out well and the property was posted within a few days before the Christmas period, something other estate agents would not promise to do.
Their fees were slightly higher than other seller however they were selling a similar flat in the development which had been on the markert approximately 9 months prior and was facing significant delays in the selling process. I went with Miles and Barr as they would have information on this property and the issues they were facing. I was also not going to be in the area anymore so I wanted a larger company who could manage everything.
I fortunately only required one viewing so I cannot comment on the extended selling process but was happy with how they booked in viewings and provided feedback.
Rebecca Gravener was appointed my sales progressor and was amazing. From start to finish this was a difficult sale as expected dealing with an unresponsive management company. Rebecca was excellent at chasing delays, being honest with me about the situation and managing both parties through a delayed sale process. I truly believe without picking Miles and Barr and getting Rebecca’s support my sale would not have completed.
Overall I was very happy with Miles and Barr and Rebecca. Yes they cost more but I feel I got a better service for that increased fee.
Matthew · 13 August 2024
★★★★★ 5/5
GoogleMiles & Barr Canterbury office are very professional and have provided 1st class customer service. They have been proactive, are a great team that clearly work very well together, and their collective experience shows. The whole process from the start has been guided and easy. Having now used Miles & Barr for the second time to sell my property, I have found their online App/portal very useful and easy to use, this has allowed me in my busy schedule to quickly access information, accept viewings and keep informed and in touch, but if I need to speak to the office someone is always available to clarify any questions, offer support and solutions. The brochures and online advertising are high quality, informative and accurate. Bradley has been exceptional in handling my sale and now purchase, he has been very supportive when needed and offered creative solutions with his knowledge and expertise. The range of services M&B offer means that I have had all I need to sell my home and achieve the price I was looking for. I would highly recommend Miles & Barr to anyone looking to find their dream home, they found me mine. A big thank you to Bradley and all the team.
Karen · 13 August 2024
★★★★★ 4/5
TrustpilotOn the whole a good experience
Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors.Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things.However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.
Debra · 8 August 2024
★★★★★ 5/5
GoogleI was shown around a number of different living spaces by Lisa who was not only friendly but very informative.
R · 11 September 2026
Agent replied · 11 October 2026
Dear R 123,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Lisa was friendly, informative and made the process of viewing different properties such a positive experience. We’ll be sure to pass your lovely feedback on to her!
Thank you again for choosing Miles & Barr and we wish you all the very best with your property search!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Gemma · 16 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMiles & Barr Canterbury office are very…
Miles & Barr Canterbury office are very professional and have provided 1st class customer service. They have been proactive, are a great team that clearly work very well together, and their collective experience shows. The whole process from the start has been guided and easy. Having now used Miles & Barr for the second time to sell my property, I have found their online App/portal very useful and easy to use, this has allowed me in my busy schedule to quickly access information, accept viewings and keep informed and in touch, but if I need to speak to the office someone is always available to clarify any questions, offer support and solutions. The brochures and online advertising are high quality, informative and accurate. Bradley has been exceptional in handling my sale and now purchase, he has been very supportive when needed and offered creative solutions with his knowledge and expertise. The range of services M&B offer means that I have had all I need to sell my home and achieve the price I was looking for. I would highly recommend Miles & Barr to anyone looking to find their dream home, they found me mine. A big thank you to Bradley and all the team.
Karen · 1 August 2024
★★★★★ 5/5
GoogleIncredibly helpful estate agent in the heart of Canterbury and glad to have worked with him once finding our first home. Lynette was super helpful and friendly during our initial viewing of the property while Luke guided us through the initial processes of securing the offer and introducing us to client services and legal etc. Responses have been prompt and courteous without feeling pushy in any way. Highly recommend and thank you.
Priya · 25 November 2024
★★★★★ 4/5
TrustpilotTake responsibility for your choice of solicitor
This is my second experience with M&B in 6 months. I was happy to go with them a second time, even happier that I didn't use the solictors that they regularly work with the second time around, but successfully worked with Girlings instead. It's true there are a few bolt-on costs for photos, ID checks, EPC rating, but we were made aware of them before signing the contract. Apart from a bit of a slow start when you're so keen to lock in an offer, the committed and longer term staff were always very helpful. Having worn Rebecca Gravener out with the previous sale, her help was less necessary this time. All the same, once again she was on the case before the rest of us every step of the way. Lynette also, charming and helpful when the buyers visited for a final view.
Nicky · 10 July 2024
★★★★★ 4/5
TrustpilotWe were very impressed with Debbie…
We were very impressed with Debbie Mead's handling of our sale, particularly when an issue arose further down the chain as a result of the PM law saga. Debbie's input was invaluable and helped all parties swiftly find a resolution and move to completion.
Tom · 9 March 2026
Agent replied · 19 March 2026
Thank you for sharing your experience, Tom. We are glad to hear that Debbie's professional support was invaluable in resolving the issue. We apologise for any challenges you faced during the process with another solicitor within the chain but we are pleased to hear Debbie helped facilitate a solution and a new firm of solicitors.
★★★★★ 5/5
TrustpilotMiles and Barr sold our property
Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.
Polly · 5 May 2026
Agent replied · 24 May 2026
We're so happy to hear that Annie's support made such a difference during a challenging chain. We appreciate your positive feedback and thank you for recognizing her dedication and hard work in selling your property.
★★★★★ 5/5
TrustpilotFrom start to finish Becky and her team…
From start to finish Becky and her team made it seamless
Mr · 14 October 2025
Agent replied · 17 October 2025
We're glad you found our team's service seamless from beginning to end, especially with Becky, your sales progressor. Thank you for your positive feedback; it means a lot to us.
★★★★★ 5/5
GoogleOn a (very) long journey of trying to find properties and a number of viewings that was downright exhausting, they were great all along the way. In particular I want to shout out Georgia who was great at every viewing I went to with her. Questions were answered and any that she didn't have the details for on the spot (which were very few) she followed up very quickly with answers over emails. She definitely made some of the viewings far less stressful and much more comfortable to be going around.
Though I didn't end up going with a property they had on their books, many of the ones I was shown or recommended by them made the shortlist and I'll definitely be using them if I ever move.
Dan · 14 June 2024
★★★★★ 5/5
TrustpilotAs a first time buyer I didn’t have a…
As a first time buyer I didn’t have a clue
Emily helped every step of the way and made it very easy thank you
James · 26 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, James. We're thrilled to hear that Emily provided you with professional support and made your first buying journey easy. If you need anything else, please don't hesitate to reach out to us.
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