Trusted Agent profile · Canterbury
Verified
★★★★★
1,057 reviews across 2 platforms
87 High Street, Whitstable, Canterbury, CT5 1AY
Miles & Barr's office in Canterbury, at 87 High Street, is rated 4.5 out of 5 across 1,057 reviews on two platforms, including 228 Google reviews rated 4.6.
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Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
5/5
GoogleExcellent service, property sold very quickly. Highly recommended!
Thank you for the 5 star review Tony. Much appreciated from all the team at Whitstable
1/5
TrustpilotAvoid
Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
5/5
GoogleFantastic team at Miles & Barr, took on my sale after we struggled with another agent in Whitstable. Speedy sale completed with no hiccups!
5/5
TrustpilotFaultless
Faultless, I am usually very cynical about estate agents but Miles & Barr, Dover, went above and beyond. Even during the last few months when most EA's were closed or not interested. I managed to view and secure a sale, moving within 4/5 weeks. I would like to make a special mention to Shelley Webster, the sales progressor, she was always available and made everything so much easier.
5/5
GoogleExcellent support from the lettings team; always swift in their response, friendly in their comms, and successful in navigating any bumps in the road. Would recommend.
5/5
TrustpilotThanks to Emily Stickler
It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)
5/5
GoogleOliver Simpson was really helpful would highly recommend
5/5
TrustpilotVery Well done Support
What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!
5/5
GoogleBobby at Mike’s & Barr has been a great agent for us - proactive, knowledgeable and proactive and just straightforward and nice to deal with . Really terrific.
4/5
GoogleI have been very happy with the service I have received from Miles & Barr Whitstable. In particular I have been supported by three members of staff. Lindsay who was with me for my initial and last viewing and was able to answer any questions I had. Virginia who liaised closely with me after my first viewing whilst I made my own property ready for sale, offered advice and kept communication open between the vendor and myself. Suzanne who has worked closely with me as the sale progressed checking in with me every week. All could be mentioned by name and commended, so I have had to make a difficult choice to choose one below.
5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
5/5
TrustpilotMiles & Barr, Herne Bay Office
So far, my dealings with M & B have been viewing the properties only (and are ongoing), and I have to say that Agent Maddie has been wonderful; Personable, Professional and Communicative. Anytime I needed extra info, she went above and beyond. My one dealing with Olivia was good, too.
1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
1/5
GoogleI had a very difficult and disappointing experience buying with this agent. Being charged £65 (non refundable) for an identity check should have rung alarm bells at the start. Propery details were missleading and help from the sales progressor was patchy to say the least, company meeting are more important than speaking with buyers apparently. They did not, even once, answer the phone when I rang. Sometimes returned the call and sometimes didn't. I do not recommend this agent.
5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
5/5
TrustpilotTop-tier
The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.
1/5
TrustpilotWhat a miserable experience…
What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.
5/5
TrustpilotMoving home
A pleasant experience, all the staff very helpful and would happily recommend.Special thank you to Becky who kept us up-to-date at all times and was always very helpful.
5/5
TrustpilotExceptional service
Exceptional service from all at Miles and Barr Broadstairs but particularly our sales progressor Donna Bogard. Donna was on the Solicitors cases constantly and we never would of exchanged as early as we did with out her. She made sure all parties were communicating and really help alleviate the stress of the process. Absolutely STAR!!! Thank so much. 100% satisfaction
5/5
TrustpilotMiles ahead Barr none!
Miles and Barr were extremely professional when dealing with our recent house purchase. The service and communication was flawless and our agent Louise was a delight to deal with through the whole purchase. Very happy!
5/5
TrustpilotI had my property valued by Alex Munn…
I had my property valued by Alex Munn from the Herne Bay branch. I was incredibly impressed with his manner, his extensive preparation and the way he represents the company so confidently.I have no doubts at all that when marketing my property it will be with Miles and Barr. No other agents have ever shown any where near the level of preparation- Alex had information around similar properties and trends - I am so very impressed with this and with his professionalism and excellent communication.
5/5
TrustpilotSales Progressor Suzanne was brilliant!
The sales progressor Suzanne Bearden was the best part of my experience with Miles and Barr. She was super helpful and professional, as well as proactive and timely in responding to questions and giving updates.
5/5
GoogleMy husband and I can thoroughly recommend Miles and Barr. Throughout a long drawn out sales process, the team have been knowledgeable, effective, calm and unfailingly pleasant. We are very grateful to Adam, Sophie and Megan. Thanks and all good wishes.
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