Trusted Agent profile · Canterbury
Verified
★★★★★
1,056 reviews across 2 platforms
87 High Street, Whitstable, Canterbury, CT5 1AY
Miles & Barr's office in Canterbury, at 87 High Street, is rated 4.5 out of 5 across 1,056 reviews on two platforms, including 228 Google reviews rated 4.6.
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Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Thank you for leaving us a 5 star review!
5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
5/5
TrustpilotMolly Mallon handled my requests and…
Molly Mallon handled my requests and appointments to view brilliantly and Jake Chamberlain was very helpful in ensuring my viewing went well and satisfactorily.I could not proceed with 67 Tower Hill Dover Kent because the access steps from the street and contacted the office and Jake was contacted. Jake contacted me and we had a discussion about my reason. Overall satisfied with your services today.
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
Thank you for sharing your positive experience with us and for mentioning your sales progressor Emily. We are delighted you are happy with our service!
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
5/5
TrustpilotBuying a house in the Broadstairs area
My experience of dealing with the Broadstairs Branch of Miles and Barr was positive from start to finish. They really are a first rate team and everyone my daughter and I engaged with was pleasant and helpful without being in anyway pushy, patronising or overbearing. I was particularly impressed with the viewing agents who provided access on the two visits I made to the property. They were both affable and obliging without being in any way intrusive. The person with whom I had regular contact was the Sales Coordinator for the Broadstairs office. The lady is totally professional in the service she delivers. She treated me with the utmost consideration throughout the purchase process keeping me well informed of developments and dealing with my questions and concerns in an exemplary manner. She’s cheerful, positive and exudes confidence - a real credit to the organisation she represents. I wouldn’t hesitate in recommending Miles and Barr to anyone looking to buy or sell a property in the Broadstairs area.
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
5/5
TrustpilotGreat estate agents
Good service. Very helpful. Denise the progress-or was really good and worked hard to get information for us.
We're happy to hear that the service was helpful that you received from your sales progressor, Denise. We appreciate your positive feedback regarding the hard work to get information for you. Thank you!
5/5
TrustpilotFab service throughout!
Been a super smooth process throughout, always had quick responses and nothing seems too much of a hassle.
We're happy to hear that the process was smooth and our responses were quick. We appreciate your positive feedback regarding Annie, your sales progressor. She is indeed an asset to our team and she takes great pride in being helpful, supportive and informative. It's great to know you felt well-informed and valued the proactive support.
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
TrustpilotBuying a home is one of the most important steps you take - help is at hand!
Buying a home is one of the most important life decisions you have totake so having a professional who can guide you through the process is vital. I was extremely lucky as I had Lynette from the Canterbury office to assist me with the viewings. She was very knowledgeable about the properties and patient with my observations and feedback, accepting both with interest and good humour. She always sensed when to give me more time to look around but never really tried to persuade when she sensed a lost cause. Something many estate agents could learn from. Thank you for your help and guidance.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
TrustpilotExcellent service
We cannot fault Miles and Barr in Broadstairs.From our first meeting with Sarah and explaining we had a tight time line to sell, to then accepting an offer in a short space of time. Their attention to detail and regular updates have been invaluable. The agents that carried out our viewings, Alan, Hermoine and Tyler showed absolute respect for our property and dealt with the viewings in a professional manner. Throughout the whole experience the total dedication of Annie the Deputy manager has been exceptional. Annie has without doubt gone above and beyond to help us get where we needed to be within our time frame, we simply cannot thank her enough. When a professional team like Miles and Barr work as hard as they have for us then it should be acknowledged and they all deserve a massive Thank you.
5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
5/5
GoogleMy experience with K Allan Properties was brilliant. They were exceptionally helpful from the beginning to the end of the process. Always at the end of the phone if help was needed.
5/5
TrustpilotDeal branch 5*
Miles and Barr Deal is definitely the better branch we have dealt with out of the other branches. The whole process was really easy with them, everything was clearly explained and the communication was brilliant. Shelley Webster went above and beyond for us and we are massively grateful for all her work and effort. Without her we would’ve been clueless, definitely a credit to the company.
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
GoogleExcellent customer service. Had a fantastic experience and stress-free transaction with knowledgeable and experience staff. I dealt with Sophie on the viewing and Virginia throughout the process until we collected our keys. Would highly recommend.
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
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