Trusted Agent profile · Canterbury
★★★★★
123 reviews across 1 platform
29-30 Watling Street, Canterbury, CT1 2UD
Connells Lettings's office in Canterbury, at 29-30 Watling Street, is rated 4.3 out of 5 across 123 reviews on 1 platform, including 123 Google reviews rated 4.3.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleWe can not thanks Tracey enough for her hard work and dedication. Tracey has gone above and beyond to help us selling. We would definitively recommend using Connells and would happily use their services again.
Thank you Iris for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleWe had a good experience with Connells, and found our Lettings Negotiator, Taylor, helpful, warm and responsive. Thank you. 🙏 …
Thank you for your kind review! We're so glad that Taylor provided you with excellent service and made your experience with us a positive one. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleMy ex partner suggested connells as estate agency for selling our house. The agent without letting us read the contract rushed/pushed us to sign it. I told him I want to have other agencies opinion before I put my house on the market but he kept on insisting that connells is the best choice. He set a price for our house really low, didn't listen to me at all and called me greedy for wanting more money even though our house was in immaculate condition, done using high quality materials and had a large porch and a large conservatory. Of course we got a buyer after first weekend of viewings. I wish I never went with this agency because few months later on our street a house got sold for £25,000 more than ours with miles&Barr agency.the house didn't have any porch or conservatory and was done to a high standard just like ours... so connells helped us to a bad sale and don't listen to them when they will try to undervalue your property. Don't sign any contract no matter how pushy they gonna be before you hear opinions of at least few more agencies.
Lucia Sunegova please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleHi Joseph and entire canterbury connell Team, We want to express our deepest thanks for incredible support and guidance in helping us purchase our sweet home. This milestone means so much to us, and we couldn’t have done it without your professionalism, patience, and dedication. From start to finish, you made the entire process feel smooth and stress-free. Your attention to detail, timely communication, and genuine care made all the difference. We are truly grateful to have had such a fantastic team by our side during this important journey. Thank you again for everything, I’ll always remember your role in helping make my dream a reality. Thank you. Roshan and Isha's entire family
5/5
GoogleExcellent and exceptional staff . Would recommend anyone 💯 My agent Ms Nicole has been really helpful and kind . …
Thank you for your terrific 5* review and recommendation Jyoti. Best wishes, Lucy, Customer Relations.
1/5
GoogleNever renting with Connells again. Poor communication AT BEST and cannot even release my deposit within a month. A MONTH. And when it's finally released it's not the full amount, even though they've promised a full release. It's been 4 months now since the tenancy ended and these people can't even tell me where the money is or when it's coming. Ridiculous, never again.
Hi Skye, I'm sorry to hear about your experience with our service. Please contact us at complianceresidential@connells.co.uk so we can look into this matter further for you. Best regards, Lucy, Customer Relations Team
1/5
GoogleThis is the first time in my life that I have seen such a bad agency. I am renting a broken down house built by the old tenant. They cannot arrange a repairman. Instead of cleaning the garbage left by the old tenant in my garden, they told me to throw it away. The garden is full of old nails and fences, the electrical system is broken, it has been 5 months since I rented the house. I have been calling every day for 5 months, I have sent many emails, nothing is done. They do not care.Terrible agency.
5/5
Googlepretty good experience with Connells Estate agents. "Taylor Boyer" my letting agent has excellent knowledge of the tenancy matters. highly recommend.
Thank you for the kind words, we are thrilled to hear about your positive experience with our team! We will be sure to pass on the praise to Taylor. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleIn the process of selling my property and wanted to thank Tom, Jade and the team for their excellent service. Many viewings were generated and received regular updates and feedback.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleBusy time of year to be flat hunting but Connells did not repond to my phone, email or website requests to view properties in Canterbury over the last three weeks. However, they responded immediately when I disclosed I was a homeowner in the hope they could manage that property on my behalf. Feels very much geared towards the landlord not the tenant - leaves me reluctant to to let a flat through them and unable to let a flat from them.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThis estate agent has been a breath of fresh air. Nicole was absolutely fabulous and the whole process was smooth and easy. Would highly recommend.
Thank you Rachel for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis estate agent has been a breath of fresh air. Nicole was absolutely fabulous and the whole process was smooth and easy. Would highly recommend.
Thank you Rachel for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe really have nothing that we can complain about following our experience with Connells. From start to end the service has been great. Despite the challenges of exchanging in good time Tracey has kept us informed, has been available, understanding, proactive and human and without this personal service the whole experience would not have been a good one. We absolutely use Connells again without any hesitation.
Kieron Murphy thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
Googlesellers be aware! tried on two seperate occasions to view the same three flats in canterbury and both times they seem to have forgotten the request! i have not been able to arrange a viewing and took days to get a callback to ask them again to book it for me. if you dont have any interest in your property its likely they just aren't booking viewings for you.
Hello Nina Rygh, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
Google⭐⭐⭐⭐⭐ Outstanding service from Chloe, Jade, and the Connells team in Canterbury! …
Thank you for your kind words! We are thrilled to hear that our team at Connells in Canterbury, especially Chloe and Jade, provided you with outstanding service. Our team is committed to making the process as smooth and stress-free as … More
5/5
GoogleI had a fantastic experience as a tenant with Connells Canterbury. From the beginning, the team was professional, knowledgeable, and incredibly helpful. They guided me through the entire process, ensuring I was informed and comfortable every step of the way. Throughout the year, their constant communication and solution-oriented approach made everything so much easier. I highly recommend them!
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleReally good letting agent for tenants. Connells responds promptly and I've never had any issues with repairs/renewals.
"Thank you for your kind review! We are thrilled to hear that you have had a positive experience with us as a letting agent. Our team at Connells takes pride in responding promptly and ensuring your repairs and renewals are seamless. We appreciate your loyalty as a tenant Mary. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleReally happy with the service, I am novice when it comes to lettings and Jess/Nicole were both superb. Would recommend them to anyone.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks to Tracey Keithson and team for helping us sell our house. Great communication from Tracey throughout the process.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBefore my existing tenant moved out, Connells found new tenants for my rental property very quickly which meant I only had a 5 day gap between them. This allowed me to redecorate so the whole process worked perfectly. Plus, I was able to get a 27% increase in rental income which was excellent.
Thank you Nigel for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood service, any issues gets sorted. Amy is the top dawggg 🐕 …
Thank you for your thoughtful 5* review Adam! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThere are no words to express our gratitude to Tracey (Sales Progressor) at Connells she has gone above and beyond enabling us to exchange and complete. Her professional, honest and personal approach has been a godsend, enabling us to get to the finish line that we doubted would happen due to our sale being extremely challenging and stressful.
Great to see another 5* review for our local team! I will make sure your kind comments are passed on to them and the Area Director! Best wishes, Scott @ Customer Care
5/5
GoogleConnels have been fantastic as a first time tennant. They were very flexible when it came to viewing arrangements, and were life savers when I was rushing to find a place. The flat itself is well maintained and the agents were a pleasure to work with the whole way.
Thanks for the wonderful 5* review Razek! Best wishes, Lucy, Customer Relations.
5/5
GoogleI am a tenant with Connells. I would recommend them to anyone. Maintenance matters are always dealt with efficiently. They are available by email or phone if you have any issues. I am happy to give a 5 star review ✨️ 😀 Connie …
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells Lettings's Canterbury office has 123 reviews across 1 platform: 123 on Google.
Connells Lettings Canterbury is rated 4.3 out of 5 across all 123 reviews, and 4.3 out of 5 on Google from 123 reviews.
Connells Lettings Canterbury, 29-30 Watling Street, Canterbury, CT1 2UD.
