Connells Lettings Canterbury reviews

★★★★★ 5/5

Google

I’ve had a fantastic experience with Taylor Boyer at Connells in Canterbury. She was absolutely amazing at finding the perfect tenants for my property and made the whole process smooth and stress-free. What really stood out was how she kept us updated after every viewing, so we always felt in the loop and well-informed. A big thank you as well to the property management team, Hailey and Isabel were incredibly helpful in getting everything ready for the new tenants and made sure any issues were sorted quickly and efficiently. Nicole was also brilliant when she came out to value my property. She was so friendly, supportive, and really put me at ease. Tim was a massive help too, assisting us with setting up our landlord insurance and making the process simple and straightforward. Overall, I’ve had a very pleasant experience with the whole team. I was especially impressed that my property was let within just 3 days of going online! Thank you all so much, I wouldn’t hesitate to recommend Connells in Canterbury.

Spencer · 2 April 2026

★★★★★ 5/5

Google

I highly recommend Taylor Boyer from the Canterbury branch. She always gives me plenty of time to view properties and makes sure all of my questions are answered. As I’m going into my first rental and don’t know much about the process, her support and guidance have meant a lot to me. I’m really happy with the service from the branch as a whole, but especially with Taylor. She consistently goes above and beyond to make sure my mind is at ease.

Bobby · 2 April 2026

★★★★★ 5/5

Google

As a first-time renter, I wasn’t sure what to expect, but Taylor at Connells in Canterbury completely exceeded my expectations. She made the whole process feel simple and stress-free from start to finish. She was always on hand to answer any questions I had, no matter how small, and her responses were always quick and helpful. Taylor was friendly, professional, and made me feel comfortable throughout, which really took the pressure off as a first-time renter. I’m extremely happy with the service I received and couldn’t have asked for a better experience. Thanks to the team at Canterbury😊

Harrison · 2 April 2026

★★★★★ 5/5

Google

As first-time buyers, we’ve found our experience with Joseph Whitmore (Connells Canterbury) so far to be really positive. We’re still waiting for our mortgage offer (it being the holiday season and all), but the service up to this point has been excellent. Joseph has been fantastic at explaining everything clearly, from our Mortgage in Principle and reviewing our finances, to helping us shop around for the right mortgage. He’s taken a lot of stress off us by speaking directly with estate agents when putting in offers. He was also upfront and transparent about service fees, so there were no surprises at any stage. We’ve felt supported, informed, and confident throughout and would highly recommend him based on our experience! Now that we’re also close to completion, Joseph has been very patient and communicative with us regarding the protections and insurances we have signed up with them. Very prompt in replying and answering all our questions. He is definitely an asset to the Connells team :)

J · 16 March 2026

★★★★★ 5/5

Google

Taylor at Connells has been absolutely superb from start to finish . We have recently moved intro a new rental property let by Connells and couldn’t be happier with the service provided . Taylor is very positive and has a warm demeanour . She is also very responsive to emails and calls . I feel very confident moving forward that our let will be managed well by Taylor and the team .

The · 26 December 2025

★★★★★ 5/5

Google

I purchased my first property through Connells 5 years ago and have recently sold through them too. The whole process was smooth and their communication was excellent. A special mention to Chloe who was attentive, professional and very helpful from beginning to end. Also, a big thanks to Joe for sorting everything so efficiently on the mortgage front. I will always use Connells’s going forward. Thanks to all!

Katy · 26 December 2025

★★★★★ 5/5

Google

I recently moved into a new house with the help of Connells , and I couldn't be happier with the service I received. A special thanks to Taylor, the letting negotiator, who was incredibly supportive throughout the entire process. Taylor was professional, friendly, and always quick to respond to any questions or concerns I had. She made what could have been a stressful experience feel smooth and straightforward. I truly appreciate the effort and dedication from the team at Connells Canterbury, especially Taylor, for helping me find the right place and ensuring everything went through without a hitch. Highly recommended!

Mustafizur · 25 July 2025

★★★★★ 5/5

Google

We used the mortgage services through Connells after having difficulties getting a mortgage with other mortgage advisors. Cannot recommend Joseph Whitmore more! He was fantastic from start to finish and was able to get us a mortgage when many others before him had failed. He was always prompt with his replies and always made himself available. Was extremely thorough, always professional and very personable. It was clear he had worked very hard to get us a mortgage offer as we were not easy clients by any means! We are now very happy in our new home with a fantastic mortgage deal! We will definitely use him for all our future mortgage needs. Thank you, Joe!

Hazel · 25 June 2025

★★★★★ 5/5

Google

Five stars for all the team at Connells Canterbury. Simon, Chloe, Jade and Tom. I am looking for properties in Canterbury and the team keep me well informed of houses with my requirements. Joseph their mortgage advisor has also found me a better mortgage rate👍🏻 Thank you all for good service. …

Sundeep · 16 February 2026

★★★★★ 5/5

Google

I can highly recommend Chloe from the Canterbury office. Really personable, friendly and most importantly kept us informed. Moving house is a stressful process at the best of times but Chloe you have made this process (dare I say) enjoyable so thank you again for everything!

Anna · 26 March 2026

★★★★★ 5/5

Google

Mr J. Whitmore was fantastic from start to finish. He helped us with the mortgage and all the necessary steps that allowed us to buy our property. He was always available to answer our questions and the whole process was very smooth. Couldn’t be happier with the service received

Corrado · 22 January 2026

★★★★★ 5/5

Google

Connells have been great in helping us with finding a rental. Taylor has been great particularly, even though she is just starting out in her career in real estate, her proactive approach is far beyond her years. …

S · 16 March 2026

★★★★★ 5/5

Google

We couldn’t be more pleased with the service we received from Taylor at Connells. From the very beginning, she was incredibly helpful in finding us the perfect property and made the whole process feel easy and stress-free. She guided us through the deposit options clearly and was always quick to respond to any questions we had. Taylor worked efficiently to get our offer tied up within 24 hours, which was amazing, and we were able to move in just a week later with no issues at all, everything went perfectly. She also helped us with arranging tenant contents insurance, which made things even smoother for us. Throughout the whole experience, she was supportive, professional, and genuinely cared about helping us. We’re so happy with how everything turned out, thank you again, Taylor! I would highly recommend her to anyone looking to move in Canterbury.

Bronwen · 2 April 2026

★★★★★ 1/5

Google

Headline: WARNING: Unfair treatment and withholding of Holding Deposit! ​"I had a very disappointing experience with this branch, specifically with Taylor Boyer. They took a holding deposit of £288 from me after I was completely transparent about my situation. Now, they are refusing to refund my money and Connells Canterbury): ​Headline: DISHONEST & UNETHICAL, THEY ARE STEALING DEPOSITS! ​"DO NOT TRUST CONNELLS CANTERBURY! I paid a holding deposit of £288 after being 100% transparent about my personal and financial situation with Taylor Boyer. They took my money knowing exactly who I am, and now they are refusing to refund it, making up false excuses to keep it. ​This is a direct violation of the Tenant Fees Act 2019. They are effectively stealing money from people by giving false hope and then refusing to return deposits when a tenancy doesn't proceed. Their behavior is predatory, unprofessional, and feels like a scam targeting vulnerable tenants. ​I have reported this branch to Action Fraud (UK Police), The Property Ombudsman, and Trading Standards. I will also be contacting the local council to report their unethical practices. ​If you value your hard-earned money, STAY AWAY from this agency. They are dishonest and have zero integrity. REFUND MY MONEY IMMEDIATELY!" making up excuses to keep it, which is a clear violation of the Tenant Fees Act 2019. ​I was honest from day one, yet they are now trying to change the story to avoid returning my funds. They are unprofessional and untrustworthy. If you are a tenant, be very careful before giving them any money. I have reported this matter to The Property Ombudsman and Trading Standards. Avoid this agency if you value your money and honesty!"

Omar · 26 March 2026

★★★★★ 5/5

Google

Renting for the first time with Connells has been a pleasant experience. Nicole has been very professional, quick to respond to any queries and address repair issues. Her team at Connells Canterbury have also been very helpful in her absence.The whole process has been very smooth and we are delighted. Connells has an online system to submit repair requests, which is nice. Only issue with it is that it would be good if we can also see the progress of each issue as it is being addressed and closed, to reduce the number of emails we send for updates.

Sharmila · 11 October 2024

★★★★★ 5/5

Google

I recently got the tenancy for a flat through Connells, I needed to move quick and they helped facilitate the move very efficiently, Taylor was especially helpful through showing the flat and through the referencing, Thank you for all the help

Daniel · 26 December 2025

★★★★★ 5/5

Google

Excellent service. A team of professionals, with experience, and very organised, polite and friendly. Special thanks to Joseph Whitmore, who has been the most amazing help throughout …

Erika · 16 March 2026

★★★★★ 5/5

Google

Highly recommended. I was particularly impressed with the amazing level of service provided by Connells Sales Progressor Tracey Keithson. I have never experienced having received regular updates from any estate agent prior to my current purchase. As everyone will appreciate, conveyancing can be a lengthy process at times but to receive the level of support I received from Tracey who kept checking on each step of the chain so I was aware of what was happening throughout. Tracey is a certainly a credit to Connells and they are very fortunate she is employed by them. 👍👍👍👍👍

Mark · 18 May 2024

★★★★★ 5/5

Google

We have just completed on our new house with Connells Canterbury. We want to say a massive thank you to Tom who helped right from the start. He is very knowledgable, friendly and honest which is what you want in dealing with estate agents. Tracey was a fab sales progressor and we are so very thankful she was as proactive and ‘on it’ as she was. We were very happy she was there fighting our corner and got us over the finish line! Thanks Connells for making the process as smooth as it was. We now have our dream house and are thrilled!

Caroline · 16 May 2024

★★★★★ 5/5

Google

Taylor helped us secure a property.we had complex situation but Taylor was both understanding and very proferssional would reconmend connells xx

Jane · 16 March 2026

★★★★★ 5/5

Google

Taylor from the Canterbury Branch is a gem… she really listened to my requirements and arranged for viewings . Nicole helped with the negotiation. The whole rental process from viewing to signing contract takes just a few days and by the following week I am now moved in!

Safiah · 25 June 2025

★★★★★ 2/5

Google

I'm writing this review to say thank you to Amy for their assistance in getting some long-standing problems with my bathroom sorted out. Amy was very helpful in progressing the case and continuing to chase up the various parties on my behalf. More importantly, from the first time that I spoke to them I got the sense that they actually cared about getting things resolved for me and that they were prepared to take ownership of the matter, even though they'd only been with the company for a few weeks at the time. I really appreciated how they made the effort to keep me updated on the progress of the case as in the months before she joined Connells I would only ever hear from anyone if I phoned up/sent e-mails myself. If this review were just for Amy then I wuold have given 5 stars but as it's for Connells generally I'm giving a lower score as the service that I'd had prior to the point she took over my case was far from satisfactory. I think it's highly likely that without Amy's involvement I would've gone a full year without regular access to hot water. As it was it stretched to 7 and a half months but I'm convinced that Amy did absolutely everything in their power to speed things along for me and am grateful for their work on my behalf. Matthew

Matthew · 16 February 2024

★★★★★ 5/5

Google

Had a great experience with Joseph from Connels. Me and my partner have had significant issues with a new build previously that we had to wait and then eventually pull out of and Joseph has been very helpful and understanding in our pursuit of our new property which is in the process of being completed. We feel very privileged to have him working on our behalf and cannot recommend enough people like Joseph at connels Canterbury.

Kyle · 16 February 2024

★★★★★ 1/5

Google

WOULD NOT USE. Woefully slow at fixing any issues with the flat. They arent honest when it comes to moving in in regards to neighbours and are more than happy to keep a 3 year old in a flat above unstable people without a financial gain. Hailey sounds as uninterested as possible. Disgusting company. Dont even deserve a 1 star

James · 16 March 2026