Trusted Agent profile · Canterbury
★★★★★
123 reviews across 1 platform
29-30 Watling Street, Canterbury, CT1 2UD
Connells Lettings's office in Canterbury, at 29-30 Watling Street, is rated 4.3 out of 5 across 123 reviews on 1 platform, including 123 Google reviews rated 4.3.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleIt was a wonderful experience. Special thanks to Taylor who made our move in smooth. You're a star.
Thank you for your kind words! We are so happy to hear that Taylor provided top-notch service for your move in. We are lucky to have her on our team. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleConnells has been an amazing agency from the very beginning. The process of viewing and renting was quite smooth. Then after starting the tenancy, Amy has been quite helpful and responsive to all my queries. I have also used their portal for maintenance which was great. My whole experience with them has been amazing and I highly recommend them.
Thank you Aya for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
4/5
GoogleOverall, it was an excellent experience using these estate agents to organise my tenancy. I did have to chase a few times, and the tenancy agreement was sent to me a day before the tenancy was due to start, but everything worked out in the end. Nicole was able to provide me with reassurance that everything was proceeding as anticipated.
Thank you for your lovely review and your feedback Matthew. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylor was helpful to my wife and me in acquiring a two bedroom apartment. The process was seamless and needed not to step foot in their office.
Thank you for your positive feedback, we are so glad to hear that Taylor was able to assist you and your wife in finding your new apartment. We pride ourselves on providing a seamless and convenient experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThanks to Taylor, she is truly like an angel. It’s because of her that I’ve been looking for housing at Cornell! She is someone really trustworthy.
"Thank you for your kind words! We are thrilled that Taylor provided you with exceptional service and helped you find housing at Cornell. We agree, she is a trustworthy and valuable member of our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJoseph Whitmore from Connells Canterbury is a great mortgage advisor. I recently bought a property where Joseph advised and arranged the mortgage to great satisfaction. He was very patient in explaining everything to me along with answering any questions I had. He also has great attention to detail and also went above and beyond in helping me through the mortgage as well as the buying process!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleRecently completed a purchase where Connells were the selling agents. The Canterbury team were great and really helpful throughout the process - Chloe, Jade, and Josh. Tracey Keithson was especially helpful liaising with the sellers and their solicitors to get the deal over the line on the planned date.
Thank you Tim for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleTaylor B was the agent who assisted me with my new rental property answered all my questions I had and was very helpful with guiding me through the process of renting the property from paperwork and giving me options which were best suited for me. would highly recommend.
Thank you for your kind words, we are thrilled to hear that Taylor provided you with exceptional service during your rental property process! Our team is committed to making sure our customers have a smooth and stress-free experience. We truly appreciate your recommendation and value your business. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAttended several viewings which were all well organized. Then I decided to rent a property through Connells. All paperwork was sorted out online which was very convenient. There was always someone who would answer the phone and sort out any problems. When I in moved I received a lot of support sorting out my utilities, parking permit, access, maintenance etc. Very happy with their service.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI came to Connells for my remortgage and it could not have been a better experience. Joseph was my advisor and he made the process so simple for me. He got me an excellent rate on my mortgage and even got me a great deal on my health insurance. I can't recommend this company enough, fantastic service!
Many thanks Wayne for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to say I got an exceptional service from Taylor from the inception till the day I was giving out my keys, she was really helpful in sharing out information in all aspects which makes the process seemingly easy. …
Thank you for your kind words! We strive to provide exceptional service and we're glad Taylor was able to make your experience easy and informative. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleWe weren’t able to obtain the mortgage through their broker at the agency and advised to try an independent broker… which we did and was able to obtain the decision in principle. We returned to Connells and was told someone put in an offer …
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk … More
5/5
Google⭐⭐⭐⭐⭐ I can’t recommend Connells, and especially Taylor Boyer, highly enough. From our first chat to the day I got the keys, Taylor handled everything the right way: clear communication, efficient paperwork, and genuine care that I ended up in the perfect flat. If you want a smooth, professional rental experience, go with Taylor at Connells. Five stars!
5/5
GoogleWe worked with Connels while we rent a property for our family. Nicole was really helpful in organising the viewings and later on very prompt on replying all the questions we had. The process of renting the property we liked was very smooth. Thanks Nicole for the great experience !
Thanks for the wonderful 5* review Tuğçe Özberk Yener! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with Connells. A big thank you to Tom Weller in the sales team for showing us around, friendly, helpful, and professional throughout. Much appreciated.
5/5
GoogleExcellent work done by Taylor and Connells team for a first time Renter in UK and did it in a very quick time. Appreciate her understanding of urgency and follow up internally to get it done quickly. Highly recommended!!!
Thank you for your kind words! It was our pleasure to help you find your first rental in the UK. We always prioritize our clients' needs and are happy to hear that our quick response met your expectations. Thank you for recommending our team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you, Connells, for organising the letting of my property to an excellent tenant. Nicole Broughton's organisation was efficient and the process went very smoothly. We will certainly be using Connells again in the future for the …
Thank you for your kind words! Our team at Connells is dedicated to providing efficient and smooth services for our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service from Nicole, Taylor and the team. Made the move easy.
Hello Andrew, Thank you for your fantastic 5* review! We're thrilled to hear that Nicole, Taylor, and the team made your move easy. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe rented our lovely flat with Connells. They were really helpful and friendly during all the process. Especially Dear Amy, solved our all problems when we needed support. İ also want to thank Tim and Jessica. happy to know you:) Zeynep & N. Fatih
Thank you for taking the time to leave us this amazing 5* review Zeynep. Kind regards Lucy, Customer Relations.
5/5
GoogleA huge thank you to Joseph for a seamless process from start to finish for obtaining our mortgage. He is really knowledgeable and always happy to help. Would definitely recommend!!
Thanks for the excellent 5* review and recommendation Amy! Best wishes, Lucy, Customer Relations.
1/5
GoogleWill never deal with connells again. We rent through them and all issues are delt with them rather than us going straight to our landlords. Connells have been so slow with dealing with maintenance issues, the main one being the smoke alarms. We report they need replacing through the online hub, no response, we have a property inspection and mention it again and it has been 6 WEEKS with still no working smoke alarm. This alarm also went out of date in AUGUST 2022..it is now JULY 2024. Only when they know they’re being reported to the housing authority do they actually arrange a new smoke alarm! They were quick to ask us to trim a bush in the garden after the inspection though..get your priories right! Our other smoke alarm was replaced in June 2022 as it went out of date in 2013! Why aren’t these checked between tenants?
Hello Elliot, thank you for your feedback. We're sorry to hear about your experience and the delay in addressing the smoke alarm issue. Please contact us at complianceresidential@connells.co.uk so we can look into this matter further and ensure it is resolved promptly. Kind regards, Lucy, Customer Relations.
1/5
GoogleNot sure why so many positive reviews. Issues I've reported via the online hub have been ignored and only followed through after months. We have regular safety inspections but these don't get followed through when something is needed to be fixed or repaired. We have emailed saying things like "no worries" when we've reported something serious. This isn't helped by landlords who don't get back to them but there seems to be no concerns about the actual people who live in the houses they help landlords with.
Hello Gemma, thank you for your feedback. We're sorry to hear about your experience and would like to address your concerns. Please contact us at complianceresidential@connells.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.
5/5
GoogleMassive thank you to Joseph Whitmore who has helped me and my partner secure our first home, he understood our requirements and has been 100% from the first day we started our journey.
Thank you for leaving us your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleConnells are a truly professional company, that made my moving-in process, smooth and seamless. Taylor, the agent who handled my process, was attentive, detail-orientated, and supportive. I can confidently recommend them for future customers.
Thank you for taking the time to share your positive experience at Connells. We are thrilled to hear that our team, especially Taylor, provided you with exceptional service during your move-in process. We truly appreciate your recommendation. Best Wishes , Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells Lettings's Canterbury office has 123 reviews across 1 platform: 123 on Google.
Connells Lettings Canterbury is rated 4.3 out of 5 across all 123 reviews, and 4.3 out of 5 on Google from 123 reviews.
Connells Lettings Canterbury, 29-30 Watling Street, Canterbury, CT1 2UD.
