Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDATA BREACH & INCORRECT INFO
I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.
Jenni · 29 May 2026
★★★★★ 5/5
TrustpilotMiles and Barr have been extremely…
Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.
Karen · 14 May 2026
Agent replied · 4 June 2026
We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.
★★★★★ 5/5
TrustpilotEmily at miles and Barr has been…
Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!
Felicity · 27 May 2026
Agent replied · 4 June 2026
Thank you for your wonderful feedback, Felicity. We are thrilled to hear that Emily provided you with excellent support and kept you informed throughout the process. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleRhys was very friendly and informative and was able to answer all of our questions
Tom · 18 January 2026
Agent replied · 25 January 2026
Hi Tom,
Thank you so much for taking the time to share your feedback. We’re delighted to hear about your positive experience and truly appreciate your support. Our team is committed to providing the best possible service, and it’s always rewarding to know when we’ve made a difference.
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleReece was very attentive in showing us around a property today, thank you :)
Jaime · 24 January 2026
Agent replied · 25 January 2026
Dear Jaime,
We’re really pleased to hear that Rhys was attentive and took the time to show you around the property in Canterbury. Providing a welcoming and informative … More
★★★★★ 5/5
TrustpilotVery proactive & responsive
Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!
Bree · 17 December 2025
Agent replied · 25 December 2025
Thank you for your kind words about Debbie, your sales progressor. We aim to make the moving process as stress free as possible and are really pleased to hear that you found Debbie empathetic and proactive. Thank you again for sharing your experience with us
★★★★★ 5/5
TrustpilotFriendly and skilled!
From the really friendly agent who showed us round, to the agent who conveyed our offer, to smoothing over the process of getting to exchange, my experience of miles and Barr has been amazing. Special thanks to Louise who provided weekly updates and communicated through the whole chain to get us to a successful completion. Thank you!
Lara · 23 September 2025
★★★★★ 5/5
TrustpilotProperty Purchase
Miles and Barr and Debbie Mead have been very helpful with our purchase, keeping us informed regularly with the progress of the sale, always promptly answering my queries.
Julie · 11 September 2026
Agent replied · 25 September 2026
Thank you, Julie, for sharing your fantastic experience with us. We're thrilled to know that our team kept you well-informed and provided prompt support during your purchase. We always aim to deliver a seamless experience with professionalism and integrity. If you need any further assistance, please feel free to reach out to us
★★★★★ 5/5
TrustpilotGreat experience
Louise and the whole team made the experience of a first time buyer as hassle free as possible, any and all questions were answered in a timely and professional way and each step explained and and I was fully informed at all stages
Emily · 27 May 2026
Agent replied · 4 June 2026
Thank you, Emily, for sharing your wonderful experience with us. We're delighted to hear that Louise, your sales progressor, and our team made your journey as a first-time buyer so smooth and professional. If you have any further questions or need assistance, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotHouse Purchase
Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service
Teresa · 3 June 2026
★★★★★ 5/5
GoogleMy partner and I have been viewing properties in Canterbury and have been working with Jed. He has been wonderful with both of our viewings, and has been extremely friendly and responsive to all of our queries, making us feel very comfortable throughout the process. It has been a pleasure meeting him.
Meg · 16 March 2026
Agent replied · 16 April 2026
Dear Meg,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you and your partner had such a positive experience viewing properties in Canterbury with Jed. Providing a friendly, responsive, and reassuring service is exactly what we strive for, so it’s fantastic to know he made you feel comfortable and well-supported throughout the process.
We’ll be sure to pass on your kind words to him - he’ll be thrilled to hear them! If there’s anything else we can do to help as you continue your property search, please don’t hesitate to get in touch!
Best wishes,
The Miles & Barr Team
★★★★★ 3/5
TrustpilotJade Eccott our sales progressor
Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.
Steve · 9 September 2026
Agent replied · 25 September 2026
Thank you for sharing your experience, Steve. We appreciate your recognition of our professional support during a challenging process. We apologise for any difficulties you faced and understand how frustrating that can be. Please feel free to reach out to us if you'd like to discuss this further
★★★★★ 5/5
TrustpilotThe team at Miles and Barr where so…
The team at Miles and Barr where so helpful and professional with our recent sale. Always at hand to answer questions and support. Both Sam and Emily always kept us informed as to progress of the sale, being very supportive and informative.
Ann · 29 May 2026
Agent replied · 4 June 2026
Thank you for sharing your wonderful experience, Ann. We are thrilled to hear that our sales progressor, Emily, Sam and the team provided you with professional support and kept you informed throughout your sale.. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleRhys was great in advice and support with questions about the property
Aurora · 26 December 2025
Agent replied · 25 January 2026
Dear Aurora,
Thank you for taking the time to leave a wonderful 5 star review. We’re really pleased to hear that Rhys was able to give clear advice and support you with your questions about the property. We’ll make sure he sees your feedback, which he will truly appreciate and we’re glad he could help make the process a pleasant experience for you.
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleReece was very helpful and insightful
Ethan · 16 February 2026
Agent replied · 16 April 2026
Dear Ethan,
Thank you so much for the great review! We’re glad to hear that Rhys was able to provide lots of help and provide useful insight during your viewing … More
★★★★★ 5/5
TrustpilotThanks to the team and Miles and Barr
Thanks to the team and Miles and Barr. From Julie and Rhys in the Faversham Office and Debbie in the Progrerssion Team, the service was professional and friendly. We were kept updated throughout on our property purchase. I would highly recommend them.
Herrod · 19 May 2026
Agent replied · 4 June 2026
Thank you for sharing your wonderful experience with our team. We are thrilled to hear that you found our service professional and friendly. Keeping you updated throughout your property purchase is our priority, and we appreciate your recommendation.
★★★★★ 4/5
TrustpilotA thank you to a Rachel Hodson who kept…
A thank you to a Rachel Hodson who kept me informed about what was happening during the process of finding new tenants for the property
Lydia · 11 September 2026
Agent replied · 25 September 2026
Thank you for sharing your experience, Lydia. We're glad Rachel kept you informed during the process of finding new tenants. We strive to provide professional support and clear communication. If there's anything more we can do to enhance your experience, please reach out to us.
★★★★★ 5/5
TrustpilotThank you Louise for all your help
Thank you Louise for all your help.
Lauren · 22 January 2026
Agent replied · 25 January 2026
Thank you so much for your kind words Lauren. We're thrilled to hear that Louise was so helpful and provided you with the support you needed. We appreciate your feedback and hope we can help you again in the future.
★★★★★ 5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
Harry · 21 September 2026
★★★★★ 5/5
TrustpilotGreat
Louise was brilliant through the process. It was my first property sale and she guided me through very professionally.
Ollie · 20 September 2025
Agent replied · 25 September 2025
We're happy to hear that the process was professionally guided by your sales progressor, Louise. As a first time seller, navigating the conveyancing process can be unfamiliar, so we are delighted to hear that you always had help on hand when needed. Thank you for your positive feedback and kind words.
★★★★★ 5/5
GoogleRebecca Gravener was like a terminator throughout the sales progression process. Nothing stood in the way of her mission. She worked tirelessly with her chasing and keeping all parties moving and communicating. Very impressed and would definitely request and recommend her in the future. Rebecca is not all business though. We still found time to swap some stories on the odd occasion and crack a few jokes. Really lovely lady. Very personable in addition to being very professional. Thank you, Rebecca. Hope to work with you again on the next one.
Sam · 13 June 2022
Agent replied · 12 June 2024
Thank you for your kind comments, Sam. It's great to her that Rebecca, by the sounds of it, met and exceeded your exceeded your expectations when progressing your sale. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
GoogleWe are currently arranging sale of our property, and house hunting in the Canterbury area. I can highly recommend Miles and Barr for their support so far. They have been very speedy in setting up viewings, quick to respond to queries, and good support/helpful advice from Graham on the sale of our own house. Georgia has been really great - she's been very quick responding to our viewing requests and followed up straight away with the owner re. queries. She's been knowledgeable on the properties and also a really friendly person to chat to going around.
Eleanor · 22 August 2024
★★★★★ 5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Gemma · 16 September 2026
Agent replied · 25 September 2026
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMiles and Barr were great in finding us a buyer so soon after a previous sale fell through twice!
Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.
Phil · 28 May 2026
Agent replied · 4 June 2026
Thank you for sharing your experience, Phil. We're thrilled to hear that our team efficiently found you a buyer so quickly. We're glad Louise's professionalism and support made a positive impact. We appreciate your kind words about our local expertise and commitment to clear communication.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
