Trusted Agent profile
★★★★★
1,158 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury CT1 1UF
Brettsletts a trading name of Miles and Barr's Canterbury office at 14 Lower Chantry Lane is rated 4.5 out of 5 across 1,158 reviews on two platforms, including 538 Google reviews rated 4.7. The 620 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleGreat communication throughout and nothing was no much trouble! Luke was knowledgeable and took me through all the steps and explained them every step of the way. Highly recommend them !!
Dear Donna, Thank you so much for the lovely 5 star review! We’re really glad to hear you had such a great experience and that Luke could support you every step of the way. … More
5/5
TrustpilotEmily was extremely pro-active in her…
Emily was extremely pro-active in her communication and we felt fully informed during the whole process.
Thank you for your wonderful feedback, Roy. We're delighted to hear that Emily's proactive communication kept you fully informed throughout the process.
5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
We're so glad we could help you with your new home. Thank you for your kind words!
5/5
GoogleIncredible communication and excellent service, the team is very patient and understanding with a particular shoutout to Bradley and Jed for their help
Dear Liam, Thank you so much for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with our team and that our communication and service met your expectations. Providing clear, consistent updates and a supportive approach is something we always strive for, so it’s great to know this came through. A special thank you for highlighting Bradley and Jed - they’ll be delighted to hear your kind words. Their patience, understanding, and dedication to helping our clients are exactly what we aim to deliver every day. We truly appreciate your recommendation and your trust in us. If there’s anything more we can assist you with in the future, please don’t hesitate to reach out. Best wishes, The Miles & Barr Team
1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
5/5
TrustpilotFantastic team @ Miles & Barr Whitstable
Miles & Barr are such a great team of people to work with. From my first viewings I felt I was in good hands. All super nice people. Very knowledgeable of the area. Nothing was too much trouble for any of them. Annie did a fantastic job as Sales Progressor working well together we got there. Sophie, Megan, Harriet and Adam all made it happen, thank you for being a great team providing exceptional service along the way.
Thank you so much for your kind words, Margaret. We're thrilled to hear that you felt in good hands with our customer-centric team, especially Annie, Sophie, Megan, Harriet, and Adam. Your trust means a lot to us, and we look forward to providing you with exceptional service again in the future. Thank you again for your feedback!
5/5
TrustpilotMel was available when needed and…
Mel was available when needed and supportive of the process. She was detailed and quick in responses and kept me in the loop at all stages
Thank you for your wonderful feedback, Holly. We're thrilled to hear that Mel, your sales progressor, was available, supportive, and kept you informed throughout the process. Your experience reflects our commitment to our customer focused service, and we look forward to helping you again in the future.
5/5
GoogleRhys was really helpful and informative. Any questions he didn’t have an answer for, he made a note of to ask the owners
Dear Jacob, Thank you very much for your kind review. We’re pleased to hear that Rhys was helpful and took the time to follow up on any questions he couldn’t answer … More
5/5
TrustpilotHave had a very positive experience…
Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.
Thank you for sharing your positive experience, Julie. We are thrilled to hear that our professional team provided you with valuable support during a stressful time. We strive to keep our customers updated and appreciate your recommendation. If you need anything else, please don't hesitate to reach out to us
5/5
TrustpilotExcellent Progression Service
The after sales service with Louise has been brilliant.
Thank you for your kind words, Gary. We're thrilled to hear that Louise, your sales progressor, provided you with excellent support and communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLouise was a total star
Louise was a total star. So proactive, empathetic and communicative.
Thank you for your kind words, Michelle. We are thrilled to hear that Louise provided such proactive and empathetic support. Our team strives to deliver a seamless experience through clear communication and professional integrity. We appreciate your feedback and look forward to assisting you again
5/5
TrustpilotDebbie T has been an absolute joy from…
Debbie T has been an absolute joy from start to finish of our house purchase! She’s incredibly knowledgeable, always on hand with brilliant advice (and the occasional agony aunt session!) and has been fantastic at keeping us updated and chasing things along. She’s a pleasure to speak to and has made the whole process feel so much easier. A real credit to Miles & Barr, thank you, Debbie! ❤️
5/5
TrustpilotLOUISE from miles and barr
LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.
Thank you for sharing your wonderful experience, Ray. We're thrilled to hear that Louise provided such exceptional support and was there for you every step of the way. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleJed was very knowledgeable, professional and helpful. Went out of his way to arrange a last minute appointment
Dear Andrew, Thank you so much for your kind review! We’re delighted to hear that Jed was able to provide a knowledgeable and professional service and that he could accommodate this appointment for you at short notice. We’ll be sure to pass on your lovely feedback to him. If there’s anything else we can help with in the future, please don’t hesitate to get in touch. Best wishes, The Miles & Barr Team
5/5
GoogleRhys Whittock was absolutely brilliant in showing me around the properties. He answered my questions well and was very helpful
Dear Craig, Thank you very much for taking the time to leave your kind 5-star review. We’re delighted to hear you had such a brilliant experience viewing a couple of … More
4/5
TrustpilotProperty purchase
Senior purchase progress or, Rebecca Gravener went beyond her remit to assist with what I initially looked like a straightforward apartment purchase in Canterbury.
We appreciate your feedback and are glad your purchase has finally completed! We are pleased Rebecca, your sales progressor, provided support through persistent communication . Thank you for your kind words!
5/5
TrustpilotDebbie Thwaites was a star
Thank you for sharing your experience, Deborah. We're thrilled to hear that Debbie provided exceptional support and kept you informed during a frustrating time. We apologise for any delays in communication and appreciate your recognition of her professionalism and dedication.
1/5
TrustpilotDaylight robbery ID check fees
Called the Folkestone branch to enquire why ads for properties they are selling contain a note that all buyers must pay £60 plus VAT for anti money laundering checks before a memorandum of sale can be issued. The girl I spoke to simply said that this was a policy set by their head office. These checks cost pocket change and most estate agents in the area (I checked with at least 8 of them) told me they cover this as a normal cost of business. Charging this sort of price is nothing more than utter greed and profiteering off of people who don't realise they're being fleeced. When I told the girl that this would prevent me from buying a property through them she was unconcerned. I hope potential sellers realise that their business practices will put buyers off. Absolutely unacceptable.
We take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. We take our legal obligations seriously and like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
5/5
GoogleRhys was friendly and helpful before and during the viewings. Professional service.
Dear S Bram, Thank you so much for your kind words and 5-star review. We’re delighted to hear that Rhys made a positive impression and provided friendly, helpful and professional service throughout your recent viewings. Your feedback means a great deal to us and we’ll be sure to pass your comments on to Rhys. Best wishes, The Miles & Barr Team
5/5
GoogleI had a fantastic experience with Miles & Barr during my home purchase, and I’d like to give a special thanks to Luke for his exceptional support. From the very first viewing to the final stages, he was professional, approachable, and always available to answer my questions. His clear communication and dedication made the entire process smooth and stress-free. I truly appreciate his help and would highly recommend Miles & Barr to anyone looking to buy or sell a home!
5/5
TrustpilotI am receiving great communication from…
I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team
Thank you for your time in leaving us a review, we are delighted to hear your experience with us so far is exactly what we aim to deliver, with open and timely communication. Flori will be delighted to hear of your feedback too! All the best
5/5
TrustpilotJust like to thank Miles and Barr staff…
Just like to thank Miles and Barr staff at the Dover office, especially Debbie Thwaites, for their excellent
Thank you so much for your kind words Stephen. We're thrilled to hear that Debbie, your sales progressor, provided you with excellent support and made the process easier for you. Your trust in our service means a lot to us and we look forward to assisting you again in the future.
5/5
TrustpilotCommunication was very well carried out…
Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction
Thank you for sharing your experience, Greg. We're delighted to hear that our communication was professional and kept you informed throughout your purchase. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMiles and Barr have been great for me…
Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly
Thank you for sharing your wonderful experience, Jake. We're thrilled to hear that our team provided you with great support throughout your first-time buying journey. It's fantastic to know that Becky kept in touch and ensured everything ran smoothly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brettsletts a trading name of Miles and Barr's Canterbury office has 1,158 reviews across two platforms: 538 on Google, 620 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Brettsletts a trading name of Miles and Barr is rated 4.5 out of 5 across all 1,158 reviews, and 4.7 out of 5 on Google from 538 reviews, checked 9 October 2026.
Brettsletts a trading name of Miles and Barr, 14 Lower Chantry Lane, Canterbury CT1 1UF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.