Brettsletts a trading name of Miles and Barr reviews

★★★★★ 5/5

Trustpilot

Good experience selling our house with the deal branch

Good experience selling our home with the deal branch. Luke H was great at communicating with us and keeping us informed and also Aimee during the viewing process. Jade the sales progressor also did a great job updating us and handling any concerns after the offer was accepted. After having challenging first buyers they went out of their way to get us a new better offer and see it through to exchange of contracts. I would use them again if I ever look to move again.

Brendan · 26 August 2026

★★★★★ 5/5

Trustpilot

Emily stickler Our home-buying champ

Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly and was very professional and kind with us. This whole process was made stress free by Emily and we thank her for that....

Belinda · 26 August 2026

★★★★★ 5/5

Trustpilot

Calming the turmoil

It was a particularly fraught transaction with lots of unexpected twists and turns. Without Nadine, I don't think it would have gone through at all. Thank you Nadine.

Peter · 14 September 2026

★★★★★ 5/5

Trustpilot

Buying and selling a house is one of…

Buying and selling a house is one of the most daunting things , Denise made it easy and kept us informed all the way through

Adam · 21 September 2026

★★★★★ 5/5

Trustpilot

Great experience purchasing our new…

Great experience purchasing our new property through Miles and barr! Becky White was very helpful throughout, providing regular updates and chasing solicitors vigorously for us.

Glenn · 17 September 2026

★★★★★ 5/5

Trustpilot

First time buyers

Me and my partner bought a house with miles and Barr and we was assigned Melissa as our progressor, she was fantastic, Melissa was always calling/emailing us for updates which was great as first time buyers and was always there to answer any queries that we may of of had. Thank you so much again Melissa

Liam · 23 January 2026

★★★★★ 5/5

Trustpilot

The team at miles and Barr have been…

The team at miles and Barr have been very helpful and Abigail Mantel has been very helpful with the selling of my house

Nigel · 16 September 2026

★★★★★ 5/5

Trustpilot

An Excellent Company To Work With

From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the time they responded to our emails within a day. Highly recommended estate agent to work with. I have probably forgotten some one but thank An Excellent Company To you Sam, Kayleigh, Emily, Ross and Jordan.

Gtcollins · 7 September 2026

★★★★★ 1/5

Google

My experience with Miles & Barr Estate & Letting Agents has been extremely disappointing. Throughout my tenancy, the service was consistently poor. Communication was one of the biggest issues , phone calls were regularly ignored, and emails often went unanswered. Even when calls were picked up, I was told they are “not required to answer every call,” which felt dismissive and unprofessional. The management team was very unhelpful and did not take problems seriously. Issues were often ignored instead of being properly resolved, and it felt like there was no real accountability. There were also serious concerns with how the property was managed. Cleaners that were arranged did not turn up, and this was not handled properly. In addition, general maintenance was very poor, when something was broken, it took a long time to fix, or it was not resolved properly at all. A major issue during my tenancy was with utilities. There were times when the power supply was cut off because the balance had not been maintained. This caused significant inconvenience and stress. Despite informing the agency, the response was slow and not handled with urgency. Even in urgent situations, their emergency contact was unreliable and sometimes not answered. I was left without heating for periods of time, and when reported, I was simply told they were “aware of the issue” and would deal with it, but no quick action followed. Another serious concern was the lack of consistency and transparency. During the tenancy, certain things were promised or explained one way, but at the end of the tenancy, those same points were denied or changed, which felt unfair and misleading. Overall, I felt that tenant concerns were not taken seriously, and the focus seemed to be more on money than on providing a professional and reliable service. Based on my experience, I would not recommend this estate agent.

Shakar · 19 March 2026

★★★★★ 5/5

Trustpilot

Becky been so helpful

Becky has been extremely helpful under quite difficult circumstances . We have relied on her to be the link with our buyer.

Teresa · 11 September 2026

★★★★★ 5/5

Trustpilot

Emily Maddie and Kayleigh were very…

Emily Maddie and Kayleigh were very curteous and extremely proactive in the purchase of our new flat. I was very impressed with this and it really does make all the difference with what is already a stressful process.

Joe · 14 May 2026

★★★★★ 5/5

Trustpilot

Melissa kept us up to date and chased…

Melissa kept us up to date and chased solicitors when asked. She was helpful and responded quickly to my queries. Definitely recommend.

Kaye · 27 August 2026

★★★★★ 5/5

Google

Jed Hunt met me at the house and showed me around the property. He was extremely friendly and easy to deal with, took the time to walk me through everything, and was more than happy to answer any questions I had. Jed was very knowledgeable …

Lavanya · 16 February 2026

★★★★★ 5/5

Google

Rhys was excellent. Very knowledgeable, patient, and ready to answer all my questions. We took our time viewing the properties and going over the details. He gave me good advice and I feel much more confident as a buyer now. Thank you!

Eve · 16 March 2026

★★★★★ 5/5

Trustpilot

Can’t thank Melissa enough!

We cannot thank Melissa for all the help and support with purchasing our new home! She has gone above and beyond and made a stressful situation so much easier! She has always been quick replying to our queries and been our go to person during the whole process!

Holly · 23 January 2026

★★★★★ 5/5

Trustpilot

As a first time buyer

As a first time buyer, I cannot fault Miles & Barr one bit. From point of viewing, all the way through to exchange I have felt supported, listened to, understood and well taken care of! For context, I have had a very difficult sale, that’s been going on for over 14 weeks that has caused blood/sweat/tears and sleepless nights! I was assigned Debbie Thwaites to my case and I have to say without her - I wouldn’t have got through it! Not only did she provide professional guidance & advice, she was emotionally supportive which was above all, the most important part to me. She listened when I needed to rant, she bigged me up when I needed a boost, she laughed when I needed cheering up, and was a shoulder to cry on! Debbie needs true recognition for her dedication to the role. Alongside this, I also had James Cussen step into the case and I couldn’t fault him either, he was extremely helpful, offering some really helpful guidance where suitable, very communicative, supportive, understanding and overall great. Honestly, without these 2 people I would’ve given up months ago. In addition to this, whenever I rung the Ashford office, I always had friendly voices answer the phone, which really helped & made a difference!! Miles & Barr really do care. I stand by that and will definitely coming back if I need to sell in the future!

Rachel · 29 May 2026

★★★★★ 5/5

Trustpilot

Becky White was always available and…

Becky White was always available and easy to contact with any queries or questions we had about the purchasing of our new house. Despite some of the unforeseen complications, Becky was on hand to ease any concerns we had and to make sure all parties responded as quickly as possible. Thanks Becky!

DJK · 16 December 2025

★★★★★ 5/5

Trustpilot

House sale

We were kept updated with viewings and every stage of the sale. Very helpful staff and always at the end of the phone. Emily was first class keeping us up to date weekly

T · 14 May 2026

★★★★★ 5/5

Trustpilot

Louise Daly has been amazing with…

Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.

Alex · 19 May 2026

★★★★★ 5/5

Google

Chad was great, showed us the property, was very understanding, although we were stuck in traffic, he waited. Thank you Miles and Barr for your services and grateful to people like Chad who are very keen to deliver the best there is.

Pirvu · 16 February 2026

★★★★★ 5/5

Trustpilot

Denise Lumpkin has been brilliant…

Denise Lumpkin has been brilliant throughout the whole process. Speeding things up for us and always at the end of the phone if we needed her!

Annie · 14 May 2026

★★★★★ 5/5

Trustpilot

Fantastic customer service

Fantastic customer service. Weekly updates were really appreciated. I would highly recommend Annie to deal with any house sales. Nothing was too much trouble. She was very friendly and efficient. If I could I would have given her more stars

Joyce · 22 January 2026

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure

Tania · 14 May 2026

★★★★★ 5/5

Trustpilot

A great company to purchase through

I purchased my new property through Miles and Barr. Their communication was great from beginning to end, they kept me well informed and explained the process clearly. Their sales progressor Denise was attentive, professional and reassuring. I would most definitely recommend.

Katy · 15 December 2025