Trusted Agent profile · Canterbury
★★★★★
1,314 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,314 reviews on two platforms, including 538 Google reviews rated 4.7.
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Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotLisa Daly was an absolute star during…
Lisa Daly was an absolute star during the stressful time of house selling. She kept me up to date with what was going on, and most importantly she was accessible, returned my calls and e mails promptly. Was relaxed and easy to talk to and made me feel like nothing was too much trouble.
1/5
TrustpilotUnhappy with service
Have been renting through M&B for about 3 years and I have had to raise many issues with the property which were not fixed.Terrible conditions of the property which I had to fix myself i.e redecorating, sorting out a disgusting garden which was overgrown with weeds due to the back garden being connected to a highly dense bush and this kept growing through into the garden.I have had my entire deposit withheld and the landlord left me in a terrible financial position right before Christmas. I cleaned the property to the best of my ability before leaving but apparently this was not enough. Shocking service throughout the tenancy.
5/5
TrustpilotExcellent service from Giuseppe
Excellent service from Giuseppe and the team at Miles and Barr Ramsgate. Sold my house within 2 months and was all so helpful and very accommodating. They was all very professional and friendly too. Highly recommend 5 * service all round. Thank you to all at Miles & Barr Ramsgate for all your hard work!
5/5
GoogleI was really impressed with the professionalism of Miles & Barr (Canterbury branch) as all of the communications from this company were timely, accurate, and above all, very clear. Everything moved at a good pace and we appreciate all the help you and your team provided in selling our home. Their marketing strategies, negotiating skills, and attention to detail made the process easy for us and we couldn’t be happier.
5/5
GoogleAlfie was helpful and welcoming while showing us the property that we were interested in. Very happy with the service we received.
5/5
GoogleBradley and his team helped us through all the stages of our move which involved a chain of a number of properties in the current challenging circumstances. We are very grateful for the support and good natured professionalism throughout, including the wider support team. Thank you for your service to make the move happen.
1/5
TrustpilotBEWARE- DO NOT USE
BEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.
1/5
TrustpilotTerrible people
Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.
Thank you for leaving us a review. I'd like to take the time to speak to you so I can get a better understanding of the situation. However, we cannot locate you on our system as a customer of ours. If you could please email lisarice@milesandbarr.co.uk, I could look into this further for you. Kind Regards, Lisa
5/5
TrustpilotVery helpful and professional
Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.
5/5
TrustpilotGoing that extra mile to help
Anna was simply fantastic! I was told the viewings on the property we wanted were full but Anna stayed late and I was able to view the property at last. With property in such demand I didn’t hold out much hope but our application was accepted and we move in today!
5/5
GoogleI cannot recommend Brooke and her team highly enough. Thank you so much for all of your help and support from start to finish.
5/5
GoogleI dealt with Rebecca at Miles & Barr and received outstanding service. I would not hesitate to recommend Miles & Barr.
1/5
GoogleDeceptive selling and lack of accountability. Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress. When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that my apartment did not have a parking space assigned. It's akin to being promised a private pool during a viewing, only to find out post-purchase that the pool belongs to your neighbour. This deception left me emotionally and financially damaged. Furthermore, Miles and Barr refuse to take steps in resolving this matter. They have frequently failed to respond to emails, attempted to ignore my legal representative, and refused to cooperate with property ombudsman who is now involved. Beware of Miles and Barr's misleading practices and the distress they may cause. I strongly recommend to avoid purchasing, renting or selling via this company.
5/5
TrustpilotI would like to say thank you to Debbie…
I would like to say thank you to Debbie Mead at the westgate branch. She has gone above and beyond, getting back to me instantly on all matters and going that much further, to ensure we are kept in the loop, communicating every step of the way. She is fantastic at her job.
5/5
GoogleGeorgia was very friendly, professional and showed me around a few properties so far. Thanks very much Georgia.
5/5
GoogleMany thanks to Alfie for a whistle-stop viewing schedule today! Very pleasant, knowledgeable, and great planning! Highly recommended.
5/5
GoogleVery happy with the service, super helpful and good communication. Georgia is particularly helpful and always happy to go above and beyond
5/5
GoogleIf you really, really want to sell your house, then Miles & Barr are great, as they also really, really want to sell your house. They are particularly good at communicating and keeping you up to date on what is going on. We sold our house from outside the UK which was stressful enough in and of itself - having a decent team behind you (and it was a team effort) really helps.
4/5
TrustpilotGreat communication
Great communication from the whole team, Shannon Claringbould has been particularly helpful. However, when we first started the process of applying for the property, our names had been spelt incorrectly and my email address was wrong and it took a little while for this to be corrected.
5/5
TrustpilotHad a great experience with Miles &…
Had a great experience with Miles & Barr. They were responsive, friendly and reliable throughout the purchase process. In particular, a big shout out to Denise Escott who was always in the know and responded very quickly to my emails, which made things a lot less stressful during the conveyance process.
5/5
TrustpilotGreat Service from Emily
Emily was our point of contact. She rang me on a regular basis to keep me updated and was very clear with everything we needed to know. She was fantastic and as a result of her service, will definitely use Miles & Barr again and would recommend them to others.
5/5
TrustpilotHad an excellent experience buying a…
Had an excellent experience buying a house from Miles & Barr. Shelley Webster was a godsend for all my questions as a first time buyer. Excellent service and a really lovely touch to add the painting of Deal when I picked up the keys. Highly recommend as an estate agent.
5/5
TrustpilotFantastic
I had such a fantastic experience with the Herne Bay branch and especially Lisa Rice. Buying during the 1st lockdown was made a much easier process by her amazing customer service. She was always available on the phone, helpful, friendly and a pleasure to deal with. 100% recommend her and the team
5/5
GoogleJames Sayer and the team at Miles & Barr have been, and continue to be excellent. Thanks to James In particular for working hard in these difficult times to secure our mortgage against a tight deadline. They are always available on email & phone with prompt replies and professionalism throughout. Highly recommend.
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