5/5
TrustpilotGreat experience
Louise was amazing from start to finish … she made the whole process of moving easy & explained everything along the way. The process definitely happened quicker because of her too!
Trusted Agent profile · Canterbury
Brettsletts a trading name of Miles and Barr Canterbury reviews
★★★★★
1,304 reviews across 2 platforms
14 Lower Chantry Lane, Canterbury, CT1 1UF
Brettsletts a trading name of Miles and Barr's office in Canterbury, at 14 Lower Chantry Lane, is rated 4.5 out of 5 across 1,304 reviews on two platforms, including 538 Google reviews rated 4.7.
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Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleHighly recommend M&B for their swift, clear communication and total ease of use (not the same experience we had with another agency). We did viewings with Georgia and Alfie who were not only informative and helpful, but were also great to chat to and very honest and forthcoming as well. They made tour house-hunting experience so much more relaxed and enjoyable, so for that I’d like to thank them.
5/5
GoogleLynette has been incredibly helpful as we look for our next property. She is really listening to our needs and is great at communicating clearly.
5/5
TrustpilotScarlett Gold - Kind, Approachable, Helpful and Informative
I would like to say how amazing Scarlett Gold at Miles and Barr Sandwich has been. The customer service offered was far and beyond. Scarlett was kind, approachable, helpful and informative. Honestly went far and beyond. If needing to find a property to rent and need a point of contact i would highly recommend speaking with Scarlett.
5/5
TrustpilotVery supportive and professional
Miles & Barr recently sold my property in Margate. Every member of the team I dealt was incredibly professional and helpful throughout - from the initial valuation to the viewings, and then to supporting the final sale. A particular shout-out to Louise, who helped coordinate (and move along) the exchange and completion, when the solicitors on both sides were operating at a snail's pace. Just one piece of advice: find new partner solicitors, Miles & Barr, they were terrible!
5/5
TrustpilotA personal touch in helping us sell our house
I have just sold my house through Miles & Barr, every step of the way Donna Bogard kept us inform to what was going on, even going as far to get intouch with solicitors to hurry them along a little, really friendly and a pleasure to have them sell our house and would highly recommend.
5/5
TrustpilotGreat Experience
We just purchased our new home through Miles and Barr. The purchase went smoothly, and we felt supported from start to completion. Vicky Marshall, Bradley Wright and Sean Harding were professional, efficient and understanding and they went above and beyond for us. We would recommend them to anybody looking for / buying a property.
5/5
GoogleI recently had contact with Miles and Barr for a property valuation and they were excellent. Courtney booked in the meeting promptly and put me in contact with a mortgage advisor Steven who gave excellent, honest advice and was very helpful. Blake carried out the valuation and was very professional, honest and gave me a good breakdown of how he came to the valuation. He came across approachable and informative. Overall a great experience
1/5
TrustpilotRamsgate moles And Barr must be the…
Ramsgate moles And Barr must be the worst estate agents I’ve ever used. They got me to sign saying they’ve got someone in mind. Nothing came with that just to get me to sign as soon as I signed. I hadn’t heard anything from him for weeks and weeks I rang up to see what was happening, and the agent I was dealing with has left the office and not working there anymore, I asked someone about my property and they haven’t got a clue about it. No one at the Ramsgate agents has even been round my property to look. I rang up to complain and 28 minutes after I had a viewing what a load of rubbish they must think I’m stupid then after that still hadn’t heard anything for weeks rang up again for them to say to drop my property £30,000, so I done it on their recommendation and still haven’t heard from them so two weeks ago, I gave them two weeks notice to take my property off the market they said yes that’s fine not even asked me if there’s any problems if there’s anything they can do why am I taking the property off the market nothing from them whatsoever I said to the lady on the phone do I have to do this in writing, she didn’t have a clue and asked to ask two other colleagues if I had to then came on the phone and said yes you have to so I’ve done this. The time has come and this property should’ve been off three days ago so I rang them and said why is my property still live on the market , I don’t know I’ll do what I can today to take it off. Absolute rubbish do not use
5/5
GoogleDenise has communicated really effectively. Provided information managed to get information and closed loops left right and centre ! She has been patient and professional even when I could imagine that was really tough to maintain. Thanks very much again for the persistent support across the “hotline” from here to there !
5/5
GoogleVery grateful to James Sayer, his colleague Sam and his team for helping us find the right Mortgage and able to complete with our Home purchase. Despite the challenges during this Pandemic we were able complete the transaction in 2 months. They’re very responsive, helpful and professional to deal with. Highly recommend.PositiveResponsiveness, Professionalism, Value
5/5
TrustpilotGreat company. Great employee.
Having just moved home I cannot praise Miles & Barr enough. Although all the staff were great, I must single out Katie Powell. The reason being that Katie was polite, professional and informative all through the process, which made the whole experience so much less stressful for us. Thanks Miles and Barr and thanks Katie.
5/5
GoogleI cannot thank the team at M&B enough for all their hard work and dedication to getting myself and my fiance in to our first house. In particular Rhyss and James the mortgage adviser were only a phone call away to help with any issues we were faced with. I would whole heatedly recommend M&B.
5/5
TrustpilotLisa Daly was an absolute star during…
Lisa Daly was an absolute star during the stressful time of house selling. She kept me up to date with what was going on, and most importantly she was accessible, returned my calls and e mails promptly. Was relaxed and easy to talk to and made me feel like nothing was too much trouble.
1/5
TrustpilotUnhappy with service
Have been renting through M&B for about 3 years and I have had to raise many issues with the property which were not fixed.Terrible conditions of the property which I had to fix myself i.e redecorating, sorting out a disgusting garden which was overgrown with weeds due to the back garden being connected to a highly dense bush and this kept growing through into the garden.I have had my entire deposit withheld and the landlord left me in a terrible financial position right before Christmas. I cleaned the property to the best of my ability before leaving but apparently this was not enough. Shocking service throughout the tenancy.
5/5
TrustpilotExcellent service from Giuseppe
Excellent service from Giuseppe and the team at Miles and Barr Ramsgate. Sold my house within 2 months and was all so helpful and very accommodating. They was all very professional and friendly too. Highly recommend 5 * service all round. Thank you to all at Miles & Barr Ramsgate for all your hard work!
5/5
GoogleI was really impressed with the professionalism of Miles & Barr (Canterbury branch) as all of the communications from this company were timely, accurate, and above all, very clear. Everything moved at a good pace and we appreciate all the help you and your team provided in selling our home. Their marketing strategies, negotiating skills, and attention to detail made the process easy for us and we couldn’t be happier.
5/5
GoogleAlfie was helpful and welcoming while showing us the property that we were interested in. Very happy with the service we received.
5/5
GoogleBradley and his team helped us through all the stages of our move which involved a chain of a number of properties in the current challenging circumstances. We are very grateful for the support and good natured professionalism throughout, including the wider support team. Thank you for your service to make the move happen.
1/5
TrustpilotBEWARE- DO NOT USE
BEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.
1/5
TrustpilotTerrible people
Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.
Agent replied · 12 June 2024
Thank you for leaving us a review. I'd like to take the time to speak to you so I can get a better understanding of the situation. However, we cannot locate you on our system as a customer of ours. If you could please email lisarice@milesandbarr.co.uk, I could look into this further for you. Kind Regards, Lisa
5/5
TrustpilotVery helpful and professional
Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.
5/5
GoogleI cannot recommend Brooke and her team highly enough. Thank you so much for all of your help and support from start to finish.
5/5
TrustpilotGoing that extra mile to help
Anna was simply fantastic! I was told the viewings on the property we wanted were full but Anna stayed late and I was able to view the property at last. With property in such demand I didn’t hold out much hope but our application was accepted and we move in today!
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