5/5
TrustpilotGreat service from Hannah Britten
Great service from Hannah Britten who is my property manager for 2 apartments that I own. My properties were let quickly, and the service provided has been great. Thank you.
Trusted Agent profile · Cannock
Verified
John Shepherd Cannock reviews
★★★★★
1,531 reviews across 3 platforms
25/27 Wolverhampton Road, Cannock, WS11 1AP
Part of John Shepherd, see every office.
John Shepherd's office in Cannock, at 25/27 Wolverhampton Road, is rated 4.4 out of 5 across 1,531 reviews on three platforms, including 156 Google reviews rated 3.9.
156
Reviews on Google
This office
1,353
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Cannock
At John Shepherd, we proudly offer three decades of unparalleled expertise to landlords and sellers in the West Midlands. We understand the unique needs of our clients and tailor our advice to match the distinctiveness of each property, making us the top choice for those looking for estate agents in Cannock. Our dedicated team at John Shepherd is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive local area knowledge, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCaitlin did a really great job
Caitlin did a really great job! I was extremely satisfied with her professionalism
Agent replied · 24 April 2024
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotMiss Caitlin lemon
Miss Caitlin lemon Thanks a lot for your effort and work, you did a a hard graft. I highly recommend her to deal with in any issues regarding property management. We appreciate your work with us. Thank you👋
5/5
TrustpilotCan not fault this company at all…
Can not fault this company at all phoned for a viewing got 1 same day loved the property everything was dealt with so quickly from thursday to the following Friday into a new home cracking job on keep it up John Shepherd
5/5
TrustpilotProperty Management
As a Landlord/property investor it is important to have the right sort of people supporting you, Lauren Foster at John Shepherd Lettings, is professional and reliable and very efficient in dealing with all aspects of property management, she is also very approachable and puts you at ease regardless of the query you may have. Thankyou
5/5
TrustpilotAbsolutely delighted with the…
Absolutely delighted with the professionalism, honesty and courtesy shown by Alan Johnson at John Shepherd who offered intelligent and experienced advice throughout our rental process and made the whole experience painless. Alan’s responsiveness gave tremendous peace of mind and it is very much appreciated! Highly recommend John Shepherd and without doubt Alan Johnson!
5/5
TrustpilotAmazing and fast Tenancy process!
I'm Festus... John Shepherd Letting really made my process of getting a new house easy... Fast response towards mails, calling to update status of every application. In fact! I'd keep referring people to always make sure JS is patronised...
5/5
TrustpilotExcellent service
I had an excellent experience with John Shepard whilst moving into rented accomodation during the pandemic.Marilena Theofanidou and Brendan Pearce from the Cannock branch were both very helpful and accessible. They were honest and transparent throughout, and it is appreciated!I would highly recommend.
Agent replied · 8 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotSuperb staff and excellent service
Thank you so very much to Adrian, Natalie and Mia for all of your help, care and support during the sale of my property!!! You have all been so very professional right from the start through to completion of the sale. I would thoroughly recommend John Shepherd to anyone thinking of buying or selling a property - absolutely 1st class 😄👍👍👍👍👍👍
5/5
TrustpilotI Christina Dell found it a great…
I Christina Dell found it a great delight to write this review for two extraordinary employer at John shepherd.
1/5
allAgentsThievery
The agent (Drew) was very attentive whilst we were viewing the place and soon after we rented the flat we were totally ignored by the agents. The flat came with few light bulbs without working, the fire alarm had no batteries in it and we had a leaking problem that they ignored until the day we moved out. Every time we would pop by the agency to sort these issues they would treat us dismissively and we never got any of our issues for which we reported sorted. Also they charge abusive fees on moving in, contract renewal and even a check out fee. Avoid at all costs!
5/5
TrustpilotFabulous service and help
Always great service from Kai and the team. Thank you everyone.
1/5
allAgentsProperty Management /
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!
1/5
allAgents"Property Management /..."
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Adrian made the whole experience stress free. Will definitely use them again should I need to in the future
5/5
TrustpilotHighly recommended
I was recommended to Jack Richardson by a colleague after having a negative experience previously elsewhere. Jack took the stress away from the entire process with his sound knowledge, and was proactive throughout. He was upfront, honest, and easy to speak to.
Agent replied · 8 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotNatasha
Natasha, was helpful and went that extra mile to make sure we sold our house easily and helped us agin to buy our new home. An absolute star..
5/5
TrustpilotWell organised ,professional and quick house sale
From the property being valued,to the showing of the property to clients and the final sale was a quick , easy and professional process from a well organised and and efficient team .Well done all at John Shepherd ( Cannock branch).
Agent replied · 8 April 2024
It was a pleasure to assist you. Have a wonderful Christmas
5/5
TrustpilotHighly recommend Jack
We found Jack to be a very honest agent during the time he was working with us on a potential house purchase. We didn’t end up buying the house but he wasn’t pushy with the sale or feed us the usual ‘waffle’ that some agents do. He did all he could to overcome the objections that we had on the property and would highly recommend him when buying or selling a house.
5/5
TrustpilotI highly recommend using John Shepherd…
I highly recommend using John Shepherd for letting or selling properties. They are highly professional, friendly and their services are extraordinarily good. I can't compare them with other estate agents I have used before in terms of advising, caring as well as guiding. I will be always using them whenever my property is empty. I am quite optimistic too that they will be able to find me a potential buyer.
2/5
allAgentsVery poor service. I resent
Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.
5/5
TrustpilotMEGAN JOHNSON
John Shepherd is my goto letting agency. Megan especially was phenomenal , honest and of great help to me in securing a nice place to stay. Although, the processes are lengthy, one thing is certain, it was worth the wait. Highly recommended and happy to have recieve their services.
5/5
TrustpilotI met Megan on one of the viewing of…
I met Megan on one of the viewing of the houses. She was very professional in her dealings and was very welcoming. The best part was that she was available to be reached during office hours through her cell phone, and made in person viewings possible during covid times a well.Even though i didnt ended up renting the property from john shepherd but i will definately be recommending her to my circle.
5/5
TrustpilotI wrote a scathing review last week but…
I wrote a scathing review last week but must now apologise. I thought that it was the agents who were at fault but it has now become apparent that it was the landlord's mis communication that was the problem. Lauren managed to sort out the problem and get our full deposit back for us.
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