Every review we hold for the Cannock office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGita Patel
Gita Patel, my Property Manager has always dealt with repair issues promptly and efficiently. She manages all maintenance matters in a professional and courteous manner, ensuring that issues are resolved as quickly as possible. Communication is excellent, and she consistently responds to my enquiries promptly and keeps me informed throughout the process. Her dedication, reliability, and professionalism are greatly appreciated, and she provides an outstanding level of service.
S.R · 18 June 2026
Agent replied · 20 June 2026
Thank you for sharing your experience, S.R. We are delighted to hear that Gita has provided you with reliable guidance and has handled your maintenance matters with professionalism and efficiency. We appreciate your kind words and are here to support you whenever needed.
★★★★★ 5/5
TrustpilotTina Margetts has been very helpful and…
Tina Margetts has been very helpful and efficient from the start to the end of tenants I have.
Sarena · 1 July 2026
Agent replied · 3 July 2026
Thank you for taking the time to share your review. We are so pleased to hear of your positive experience working with Tina and our team in Solihull. We truly appreciate your recommendation and look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotA trustworthy agent
As a buy to let landlord, I have been with John Shepherd for several years and I am happy with the agent for their high standards of professional services. Staff (e.g. Christina E. Tzemanaki) are very helpful. I will surely not hesitate to recommend it if anyone is looking for the similar services. It is the agent that one can trust and can expect a long term good relationship.
JMS · 9 June 2026
Agent replied · 16 June 2026
Thank you for sharing your positive experience with us. We are delighted to hear that you find our services professional and our team helpful, especially Christina and great to hear of the relationship that you have built. We really appreciate your recommendation and we look forward to continuing to provide you with support and guidance moving forward.
★★★★★ 5/5
TrustpilotQuality inspection from a tenant
I have been a tenant for over six years. I have had regular inspections of my property however my recent experience with Debbie Jackon was outstanding. The inspection was thorough going through each room and the outside, discussing what was good as well as issues. She recorded each area describing the issues and taking photographs. Debbie was good to talk to, being a good listener and communicator. Thank you Debbie for making an inspection an enjoyable experience and not something to dread.
ELIZABETH · 6 October 2024
Agent replied · 1 November 2024
Thank you for your review, it is greatly appreciated
★★★★★ 5/5
GoogleTom at John Shepherds was fantastic , we were on verge of moving away as couldn't find a property due to a section 21 , I phoned John Shepherd and viewed house same day and everything was completed in 2 weeks . Over the moon with there service
Henley · 28 October 2025
Agent replied · 30 October 2025
Thank you for your review of our services provided by Tom, this is great to read and we are glad it has been a positive experience. Wishing you well in your new home! 🏠 …
★★★★★ 5/5
TrustpilotAleemah has been really helpful and has…
Aleemah has been really helpful and has made the management of my tenancy much smoother i appreciate it a lot
Zainab · 16 June 2026
Agent replied · 19 June 2026
Thank you for your review. We are delighted to hear that Aleemah has provided helpful support and made your tenancy management smoother. If you need any further support, please don't hesitate to reach out to us.
★★★★★ 1/5
GoogleThey found us a great place, however, the good lord service provided to be useless and has left us nearly £2,500 in debt. Even though we told them not to open up accounts on our behalf they did, how I don't know! We have multiple council tax bills, extremely high utility charges and now threatening letters from the landlord since we spoke to him about it. Our health is deteriorating and the contacts that they gave us to make a complaint do not even exist!
Peter · 16 March 2026
Agent replied · 4 March 2026
Thank you for sharing your review with us and we are truly sorry to hear about the issues you faced with our service. We value open communication and would appreciate the chance to discuss this further with you so that we can support.
★★★★★ 5/5
GoogleI would like to say a big thank you to the staff at John Shepherd estate agency in Cannock, I chose them randomly to ask if they provided evaluations re probate applications.
I was met by really friendly and knowledgeable staff and was made to feel really welcome.
An appointment was made for a time of my convenience, whereas some estate agencies may charge you, John Shepherd offer this without charge.
I wholeheartedly recommend John Shepherd estate agency for novices to these proceedings and also to those used to property sales and evaluations.
Lisa
Lisa · 16 March 2026
Agent replied · 20 February 2026
Thank you for your kind words, Lisa. We are delighted to hear that our friendly and knowledgeable team made you feel welcome. Providing professional and reliable guidance is something we take pride in. We appreciate your recommendation and look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotMy viewing at Varsity Rivergreen with Kelvin Zakeyo
Kelvin made my experience wonderful. He was nice, charming and informative. He explained all of the steps throughly, and answered any questions I had professionally. Even if they were silly ones.
Nabila · 23 March 2026
Agent replied · 26 March 2026
Thank you so much for your review. We are thrilled to hear that Kelvin made your experience so enjoyable with his charm and informative support. Your feedback is invaluable to us and we look forward to support you again in the future.
★★★★★ 5/5
TrustpilotGreat property management team to work…
Great property management team to work with. Mia, Jenna, Callum, Abbie, Adam, Kevin & Tenille. Their communication is always clear, jobs are well organised and any issues are dealt with quickly. From a contractor’s point of view, it makes a massive difference working with a team that’s responsive and easy to deal with. Would definitely recommend.
Sean · 2 September 2026
Agent replied · 5 September 2026
Thank you Sean for taking the time to share your experience of working with our property management team in Sutton and Cannock. We love to hear that our team are great with communication and quick responses and overall make your experience more positive. We really appreciate your recommendation and relationship and look forward to continuing our collaboration.
★★★★★ 5/5
TrustpilotAlica Donaldson
I dealt with Alica Donaldson regarding an invoice payment, she was very professional and sorted my query very quickly.
June · 19 June 2026
Agent replied · 20 June 2026
Thank you for sharing your review with us June, we are so pleased to hear of your experience and great news to hear that Alisha provided you with professional and helpful support in resolving your invoice query quickly. If you need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGreat Services
I have recently moved into my new property with Uni2rent part of John Shepherd and I have to say it was very smooth process for me to get into the new property. My previous tenancy agreement was about to end and I have to move in on the very same day and it was Friday evening, most of the letting agency try to shift the move in to Monday but when I requested Monica Moran she managed to give me the keys the same day I requested and I am very glad she did. I would also like to mention Ellis Boakye here the way he helped me to move in and sort every problem I had was tremendously good. If anyone reading this review I would suggest to book with them and honestly they have great properties.
Vedant · 9 March 2026
Agent replied · 11 March 2026
Thank you for sharing your experience. We are delighted to hear that your move-in process was smooth and that our team provided reliable guidance. We appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotFirst Class, Excellent Service
It has been a real pleasure to deal with John Shepherd Estate Agents. Mandi and the team have been extremely professional, friendly and are providing a first class service. I highly recommend them (Landlord Services).
Greta · 11 February 2026
Agent replied · 14 February 2026
Thank you for your kind words. We are so happy to hear that you found Mandi and our team professional and helpful. Our goal is to provide reliable guidance and build lasting relationships through open communication. We appreciate your recommendation and look forward to supporting you further.
★★★★★ 5/5
TrustpilotKelvin Zekeyo
Kelvin Zekeyo was so helpful and an amazing individual helping me through my accommodation process, which I was so delighted of.
Yaa · 29 May 2026
Agent replied · 30 May 2026
Thank you for your review, we are so pleased to hear about your positive experience with Kelvin. We look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotMy experience at John Shepherd Estates…
My experience at John Shepherd Estates has been very good. The team has been professional, approachable, and attentive to my needs throughout the process. Communication has been clear, and any questions I had were answered promptly. Overall, I’ve been pleased with the service and support I’ve received.
Daisy · 22 October 2025
Agent replied · 2 November 2025
Many thanks for your review Daisy of the services received by the business. We are delighted that the service received is a positive one! 😊
★★★★★ 1/5
TrustpilotChasing up money owed to us for a year - not paid.
Throughout our years tenancy with John shepherd we have been chasing up a £100 cash incentive that was originally offered to us for staying on with the company. After numerous emails, phone calls and visits to there office with promises being made to us, we are still yet to be paid. Overall, the management and staff communication at the company seems very poor, and they have very little regard to students.
Harry · 13 May 2026
Agent replied · 15 May 2026
Thank you for your review. We are sorry to hear about your experience however we will be happy to review further to ensure that we can get this resolved for you. Please do reach out to us directly so that we can address and review our communication processes to improve moving forward.
★★★★★ 5/5
TrustpilotAlisha Donalds has been great
Alisha Donalds has been great! always helping me in a quick and efficient way, top tier 5 stars!
Concious · 18 June 2026
Agent replied · 20 June 2026
Thank you for your kind words, we truly appreciate your feedback. We are delighted to hear that Alisha has been so helpful and efficient. Please reach out if you need anything further, we're here to help.
★★★★★ 5/5
TrustpilotMandi Thandi
Mandi was punctual, knowledgeable, polite and friendly. The information was clearly presented and my questions were dealt with thoroughly and quickly. It was a most useful and enjoyable meeting.
Stephen · 27 March 2026
Agent replied · 31 March 2026
Thank you for your wonderful review. We are thrilled to hear that Mandi was able to provide you with all the information you required. Your experience reflects our commitment to providing great customer service, we look forward to supporting you again in the future.
★★★★★ 1/5
TrustpilotHidden Charges
For anyone renting out their property with John Shepherd, please be aware of their no-deposit scheme, as they charge you extra fees upon moving out. They added an unlawful professional cleaning charge against me on the tenancy agreement, which contradicts the Tenant Fees Act 2019 as these changes are prohibited. To dispute £320 charge, you have to pay £260 before proceeding to the adjudicator. Please be careful if you are with them, so you won’t end up in a situation like mine. They are not professional in their Derby branch
Roy · 3 March 2026
Agent replied · 5 March 2026
Thank you for sharing your experience with us. We apologise for the issues you faced regarding the charges and understand your frustration. We regret that we fell short in your case and if you do wish to discuss further, please feel free to reach out to us directly so we can work towards a resolution.
★★★★★ 5/5
TrustpilotAleema is very helpful and efficient in…
Aleema is very helpful and efficient in communicating between tenant and landlord.
Mia · 29 July 2026
Agent replied · 4 August 2026
Thank you for taking the time to share your review. We are so pleased to hear that Aleemah has been both helpful and efficient with her communication and we were able to resolve any queries promptly. We appreciate your trust and look forward to continuing to support you.
★★★★★ 5/5
GoogleThomas Francis made it a pleasant experience in moving out and into a new apartment within a short amount of time
Alex · 26 May 2026
Agent replied · 30 May 2026
Thank you for sharing your experience. We are delighted to hear that Thomas made your move enjoyable and efficient. We look forward to supporting you again in the future..
★★★★★ 5/5
TrustpilotExcellent service from the team
Excellent service from the team. Gita has been so helpful and she response promptly. Awesome property manager.
Samuel · 22 June 2026
Agent replied · 24 June 2026
Thank you for your kind words! We are delighted to hear that Gita has been able to provide you with excellent service. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotGreat experience big shoutout to Katie…
Great experience big shoutout to Katie Walters who has made my moving in journey very smooth and pleasant !!! Very professional would definitely recommend this agent if you’re looking to rent out!
Sandra · 28 February 2026
Agent replied · 3 March 2026
Thank you for sharing your experience. We are thrilled to hear that Katie provided you with professional and helpful support during your move. If you need anything else, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotThe process was explained well and…
The process was explained well and moved on quickly. Kevin Zakeyo was really kind and very helpful. Thank you!
Chioma · 4 June 2026
Agent replied · 16 June 2026
Thank you for your kind words and feedback for Kelvin. We are pleased to hear that the process was clearly explained and moved swiftly. If you need anything further, please don't hesitate to reach out to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
