Trusted Agent profile · Cannock
★★★★★
1,195 reviews across 3 platforms
23 Market Place, Cannock, WS11 1BS
Butters John Bee's office in Cannock, at 23 Market Place, is rated 4.2 out of 5 across 1,195 reviews on three platforms, including 116 Google reviews rated 4.6.
116
Reviews on Google
This office
8
Reviews on Facebook
This office
1,071
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cannock.
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
5/5
TrustpilotMove made easier
Lydia, the agent, was extremely helpful and in constant communication as I sought to finalise my move into a rental property. Having rented multiple houses before through a conventional process, I found the fully digital contractual method alien initially, but she was always on hand to answer any questions and kept me fully informed throughout the process, even at hours considered unsociable.
5/5
TrustpilotRecently dealt with Natalie and found…
Recently dealt with Natalie and found her professionalism a credit to BJB!
5/5
TrustpilotRecently marketed my property with…
Recently marketed my property with butters bee through Rebekka GillApart from their first class marketing and service, to have found a tennant in under 24 hours is REMARKABLE Thankyou Rebekka
Dear Vince, Thank you for your lovely review. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotThank you
Danielle from Butters John Bee has helped me recently with a difficult situation with my property, her knowledge and understanding has been such a great help in these difficult times.
Good afternoon, Thank you for your review about Danielle, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotSpamming me about a house I don’t own
I am getting missed calls and voicemails daily from this estate agents about a property I know longer live at. Awful experience and won’t seem to leave me alone.
1/5
TrustpilotDefrauded a local charity out of over…
Defrauded a local charity out of over £5000 and housing vulnerable people fleeing violence in unsafe housing. Awful company, wouldn't have anything to do with them if they paid me...
Dear Callum,Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotStacey O Hara is second to non she…
Stacey O Hara is second to non she gives 110% every time.
5/5
TrustpilotHighly Recommend Service
I have been dealing with Michael Ferris since we moved in and whenever there has been an issue he have always helped us out and provided a great service. Highly recommended.
Dear DanielThank you for your great 5 star review and we hope you are enjoying your new home, please do not hesitate to contact us if we can be of any help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
1/5
Trustpiloti booked 2 viewings for the same…
i booked 2 viewings for the same auction property and both times the viewings were cancelled and they said its a key issue. somethin not right here is it???
Dear Kashmir, We are sorry to hear about your experience, please can you email more details to help@bjbmail.com and our team can look this further?Regards,butters john bee
5/5
TrustpilotNew Tenancy With No Void
Just wanted to say, thanks again to the lettings team at Butters John Bee, Newcastle Branch for the quick turnaround in letting my property.Literally I had a tenant living in the property up to 26th November & then a new tenant has moved in today Fri 27th November - meaning no void period.Excellent work, especially to Abi & Chelsea :)
5/5
TrustpilotJust wanted to congratulate Luke Hill…
Just wanted to congratulate Luke Hill on his help securing me some quality tenants this year, its great to work with such a professional.Look forward to working with you in 2020!
We appreciate your positive review about your recent experience with us! We hope to see you soon!
5/5
TrustpilotBJB feedback - Lucy
Lucy Strassmann, was a pleasure to deal with. Very responsive and quick to answer any queries. If only all BJB staff were like her as you do get a mixed experience.
Dear Alex, Thank you very much for your lovely feedback about how helpful Lucy has been. I will ensure that your kind words are passed onto Lucy. Kind Regards, Hanley Lettings Manager
5/5
TrustpilotWould recommend them to any landlord…
Would recommend them to any landlord fantastic service, Stacey O’Hara is fantastic.
5/5
TrustpilotMolly Farrelly is professional and…
Molly Farrelly is professional and conscientious and great at customer service
5/5
TrustpilotAbsolutely excellent service
Absolutely excellent service, allways kept in the loop and no chasing anything up, letting agent lydia was an absolute star, and made the process so easy, i would highly recommend.
Dear Andrew Baddeley, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
1/5
TrustpilotUseless for landlords...
Useless for landlords...Avoid like the plague if your a landlord. You cannot get through to the property maintenance team. They never respond to VM's or emails. I've had some live issues for 10 months. They are happy to take the management fee but do nothing to fix issues.Please save yourself from getting robbed and go with reputable estate agent.
5/5
TrustpilotHad Charlotte Foden come see me today…
Had Charlotte Foden come see me today about letting out my property. She was extremely friendly, knowledgeable and offered some great advice! This lass should be the gaffer! Thanks again
Dear Alec, Thank you for your kind review regarding Charlotte, we are glad to hear that you are happy with the customer service that she provided. Kind regards, Lettings Manager
5/5
TrustpilotButters John Bee Lettings
Butters John Bee made my whole moving in process so easy. Lucy who dealt with my move was excellent, nothing was too much trouble! She is an asset to the business!
Hi Greg, We are very happy to have provided you with such a positive experience! We hope you settle into your new home and wish you all the best.Kind RegardsLucy StrassmannHanley Lettings
5/5
TrustpilotLucy is amazing very happy with…
Lucy is amazing very happy with everythingbutters john bee very good angecy
5/5
TrustpilotThank you Molly Farrelly for all your…
Thank you Molly Farrelly for all your help! Much appreciated
5/5
TrustpilotI am so grateful for Lydia who was my…
I am so grateful for Lydia who was my letting agent, she did everything to the best of her ability and more to move me into my first home. We had some teething problems and Lydia always communicated with myself about everything and solved everything. Made my nerve wracking experience of moving Out for the first time, lovely and comfortable.
1/5
TrustpilotDisgusting morals 😡
It’s appalling that this company have taken £5,000 of charity money for premises that were not fit for use. Butters John Bee, Newcastle branch should be ashamed 😡
Dear Deborah, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotEasy and quick service thanks to…
Easy and quick service thanks to Michael Ferris and the team.
5/5
Trustpilotliz thompson was direct and friendly…
liz thompson was direct and friendly helping with my enquiry and left me feeling very relaxed and no longer worried about my enquiry 😊 excellent! ty liz thompson
Hello,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cannock.
