Butters John Bee Cannock reviews

★★★★★ 5/5

Google

From the moment I walked into the office and spoke to Jack, I knew I had found the people I wanted to sell my house. Then I met Gemma when she valued our house and that just cemented my decision. Jack and Gemma go above and beyond for their clients and have not disappointed us in the service we have had. The advertising, the promoting, (even using one of our favourite bands for the promo video) the communication, everything has been top notch! It is like gaining friends rather than doing a deal. Our house sold in less than a week thanks to these two amazing people. Highly recommend Butters John Bee! Shame I can only give them 5 stars! 🌟 🌟 🌟🌟🌟🌟🌟🌟🌟🌟

Corinna · 2 April 2026

★★★★★ 5/5

Google

Today I randomly chose to go into John bee estate agents in Cannock, I was greeted by Jack Brindley a team member. He could not have been more helpful and knowledgeable , extremely approachable and friendly. I was out of my depth requiring a property valuation for a probate application. I had everything fully explained and an appointment set up at my convenience, without being charged a fee. I would wholeheartedly recommend using this estate agency for novices and the experienced buyer alike, I walked in nervous, not really knowing what I had been asked to get and left full of confidence Jack and the team will be completing a comprehensive evaluation on my father's property, so to all concerned a huge thank you. Please consider John bee first for all of your needs. Lisa

Lisa · 16 February 2026

★★★★★ 1/5

Trustpilot

Disgraceful is all i can advise

Disgraceful is all i can advise. Arranged an appointment to view a house, received a phone call at 12.01 pm to see if i could change the appointment from 15.30 to 16.00. Arrived at the house to see the estate agent leaving with another viewer, both got in their cars and left and yes, the estate agent did see me pull up. Waited 10 mins and then noticed a sold sign in the garden. Called the estate agents who advised the house had been sold earlier in the day & one of his colleagues should have called me!

Mrs · 25 August 2026

★★★★★ 1/5

Trustpilot

Don't trust these people especially…

Don't trust these people especially James keeble this guy doesn't work for the seller but lies to you about house prices and lies about discounts lies about everything don't trust them at all. James would say one thing then when confronted he would lie and say he never did we recorded his lies. We thinking of suing them as he worked with the buyer to make sure to push our price down as he new we are living in the USA. Jacob and James worked together to talk lies and to get the price down. Unfortunately we did fall into his con. We all think his been paid under the table as we have recording text messages emails but he denies everything. Please people stay away

Thomas · 21 August 2026

★★★★★ 5/5

Trustpilot

landlord and

So I’m a landlord and wanted to sort something out. The first agent who I talked to informed me to leave it with her and she will get back to me around the 24 hour mark, whilst knowing she will be leaving for annual leave the next day! I had been phoning for a week and trying to chase up with no luck until I had a chat with another agent Abu who not only managed to have my issue sorted the very same day but was considerate and listened to my concerns. He also updated via phone as well as email to ensure I received an update asap. Thank you Abu for all your assistance!

Halima · 31 July 2026

★★★★★ 1/5

Trustpilot

We are not a customer of Butters John…

We are not a customer of Butters John Bee, we chose to sell our property with another recommended Congleton Estate Agent. Despite having no recent contact requesting any assistance from this company we have had FOURTEEN calls in the last two months soliciting us to cancel with our existing agents and give them the opportunity to sell the property. Despite having a call yesterday again from them where we told them the property is sold we received another call today, unbelievable. We are taking advice and have been told to report them to the Property Ombudsman for harassment and unprofessional conduct. Be warned! We have put one star on this review because we can’t give a negative score.

Mr · 19 June 2026

★★★★★ 5/5

Google

Gemma came to proceed with a valuation today . She was both professional and very knowledgeable regarding the sale of the house . She made me feel very positive especially with the circumstances around a very sensitive situation . Thank you Gemma you are a star

Joan · 16 February 2026

★★★★★ 5/5

Google

Bethany was brilliant and so helpful. I went to multiple branches in the area to help my hunt for my first home. With some branches I visited I was in and out really fast with very basic help and nothing that stood out, but Bethany at Butters was so informative and gave me multiple options and was so joyful the entire time. Highly recommend!

James · 27 July 2025

★★★★★ 5/5

Google

Butters John Bee cannock were very professional and made the selling process very straightforward. They sold my house very quickly. Jess in the cannock office was brilliant throughout the process and kept me updated at all times. A special mention to Claire Heraty who was brilliant on the exchange date when we hit a slight hitch. She sorted it all out and explained everything clearly. Would definitely recommend Butters Joh Bee

Sharon · 31 March 2025

★★★★★ 5/5

Google

Kathryn was lovely and very accommodating thank you very much. The property we viewed wasn’t for us however Kathryn was very professional and assisted in any way she could. Thank you again :)

Karla · 16 March 2026

★★★★★ 5/5

Google

I can not big up butters John bee cannock enough. We first sold a property with them 6 years ago. They were so professional, informative , friendly and nothing was to much trouble for them. We have just sold another property with them this week and again they have been nothing but an absolute pleasure to deal with. We would never use anyone else going forward. A massive thank you to jack , Jess and Kathryn for your amazing support over the last few months. We will be back very soon for you to use your amazing skills and sell our next property! Thanks again.

Sarah-jayne · 16 February 2026

★★★★★ 5/5

Trustpilot

Cant fault them!

I had an exceptional experience with Butters John Bee! From start to finish, their professionalism and dedication to customer service were evident. The team was incredibly knowledgeable and responsive, making the entire process of buying a home smooth and stress-free.The staff were friendly and always available to answer any questions I had. They kept me informed at every stage and provided valuable advice that helped me make the best decisions. Their local market expertise was impressive, and I felt confident that I was in good hands.The property viewing was well-organized, and they went above and beyond to accommodate my schedule. When it came to negotiations, they were firm yet fair, ensuring that both parties were satisfied with the outcome.Overall, I highly recommend Butters John Bee to anyone looking to buy or sell a property. Their commitment to excellence and customer satisfaction is truly commendable. Thank you, Butters John Bee, for helping me find my dream home! Special thanks to Kristina for all your help.

Emily · 28 May 2024

★★★★★ 1/5

Trustpilot

We bought from Cannock branch last…

We bought from Cannock branch last year. I found communication with them poor, when putting offers in they were not getting back to us to say if offer had been declined or accepted, I only found out if I chased. Once our offer was accepted, the advert stayed online, for sale for two months after. The advert was in the window of the shop up until a month before we moved in. We later discovered they had a special agreement with the seller that they would leave it live just incase they had a better offer. Disgraceful behaviour and very immoral. We’ve moved and happy now but I would encourage others to not deal with them.

Bev · 5 September 2026

★★★★★ 5/5

Google

Fabulous friendly service from Gemma Price, knowledgable and informative. Hepful with information regarding current market value and mortgage advice connections. Thanks Gemma.

Heather · 2 April 2026

★★★★★ 5/5

Google

Ellie was a ‘breath of fresh air’ in her friendly manner and professionalism. It was nice to meet someone who seemed interested in her role and keen to give us a good experience of showing us a house that in my view will be difficult to sell at the price the vendor wants. Ellie did not try and push the property to us and let us look around and listened to our opinion. She gave us the full picture of the house and vendor history, but also told us about the area, local amenities and what it was like to live in Cannock. We are relocating from Hampshire, so it was nice to feel welcomed to the area by Ellie.

Nichola · 13 April 2024

★★★★★ 5/5

Trustpilot

Fantastic service from Tam and Team

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Rosie · 31 July 2024

★★★★★ 5/5

Google

I purchased my first property at Cannock through BJB. Amy and Ellie were my contact persons who handled my purchase process. They were approachable and very professional in intermediating between myself and the seller and very prompt in their responses. They helped me secure dates for my surveys and multiple inspections as I wanted to ensure that the property is structurally sound and safe. I would definitely recommend them as I found the process very transparent and trustworthy and quite straightforward. Thanks once again for helping me find my dream home!!

Ravi · 14 March 2024

★★★★★ 5/5

Google

Bethany has been fabulous from my initial enquiry and throughout. I have been looking to relocate from Telford to Cannock and nothing has been too much trouble. Bethany has answered all my questions promptly and professionally, putting my … More

Jessica-Paris · 16 September 2025

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Sandhu · 15 July 2026

★★★★★ 1/5

Trustpilot

If i could give zero stars

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

Mrs · 11 July 2026

★★★★★ 5/5

Trustpilot

Lleyton was brilliant from start to…

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Bradley · 12 August 2026

★★★★★ 5/5

Google

Delt with Cannock office to purchase a property on their books, found staff to be polite and helpful. The real jewel in the crown though was operating out of the Congleton office. Camila Durao the Move Manager, she persued the completion with zeal and determination despite various problems from both sides of the chain. All done with empathy and understanding fantastic.

Steve · 2 April 2026