3/5
TrustpilotDidn’t turn up for valuation
Didn’t turn up for valuation. Not very reliable. Lack of communication between head office and base. But did apologise.
Trusted Agent profile · Cannock
Butters John Bee Cannock reviews
★★★★★
1,195 reviews across 3 platforms
23 Market Place, Cannock, WS11 1BS
Butters John Bee's office in Cannock, at 23 Market Place, is rated 4.2 out of 5 across 1,195 reviews on three platforms, including 116 Google reviews rated 4.6.
116
Reviews on Google
This office
8
Reviews on Facebook
This office
1,071
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Cannock office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRenting property
othersThis is the first time I’ve rented a property and it was a pleasant experience working with Lydia she was always there when i needed a
Agent replied · 12 June 2024
Dear Mrs Pepper, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotHelpful and reliable
Great communication from Carol Yearsley in helping to keep a tenant up to date with payments during Covid19 lockdown. Empathetic and helpful to both parties.
Agent replied · 12 June 2024
Hello Natasha,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotI received brilliant service
I received brilliant service, very quick and very helpful both lydia and Chelsea. Made the process so much easier. So thank you to the team.
Agent replied · 12 June 2024
Dear Connor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleCouldn't be Happier! Excellent estate agents, always available and quick to respond. Great service and very friendly.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Thank you for your lovely feedback Lecci we were delighted to be able to help you sell your home, we wish you lots happiness in your new home. Kind Regards Butters John Bee
5/5
TrustpilotCrewe branch
Had a couple phone calls with Corrie in Crewe and found her very helpful and happy to answer and questions and queries. Great service
Agent replied · 12 June 2024
Dear ChantelleThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of further assistance to you.Kind RegardsButters John BeeCrewe
5/5
TrustpilotExcellent service
All of the staff particularly Jo were professional, helpful and friendly.I would definitely recommend Butters John Bee to anyone who is planning to buy a home.
Agent replied · 12 June 2024
Hello Verity, thank you for taking the time to leave us such lovely feedback. We wish you all the best for the future in your new home. Many thanks, BJB Stafford
5/5
TrustpilotPutting the customer first.
Excellent service from start to finish from Hayley Kelly at the Stafford branch. She went out of her way to make things happen on time and her focus and intervention at various time throughout the process enabled things to run smoothly. I appreciated Hayley's customer focus and would recommend her as the 'go to' person within branch.
5/5
TrustpilotMichael has worked hard to find a…
Michael has worked hard to find a tenant for our property in Congleton.He has stayed in contact to update me regularly on progress.Thank you
Agent replied · 12 June 2024
Dear MichaelThank you so much for your great review, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeLettings
5/5
TrustpilotFaultless service from Luke Hill
Faultless service from Luke Hill. Nothing was too much trouble, and he was very much on the ball at all times. He found a tenant very quickly and all the associated paperwork was promptly done. I certainly would use this estate agent again, they have happy well trained staff, what more could you ask.
5/5
TrustpilotAbsolutely brilliant service from John…
Absolutely brilliant service from John Butters Bee. Rebekka Gill has kept me informed at every stage. I would definitely recommend them as a estate agents.Kelly Delaney
Agent replied · 12 June 2024
Thank you for you're lovely review Kelly. We hope you are very happy in your new home.
5/5
TrustpilotExcellent
I've dealt with liz for a few years now and can't recommend her enough... Thorough and diligent and always helpful with a can do attitude.
Agent replied · 12 June 2024
Dear Richard, Thank you very much for your kind feedback about Liz. I am really pleased to hear that you are happy with the service that has been provided for you over the years. Kind Regards, Hanley Lettings Manager
5/5
TrustpilotMaddy showed me round she was very…
Maddy showed me round she was very helpful and polite
Agent replied · 12 June 2024
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance.Kind RegardsBJB Crewe Sales Team
1/5
TrustpilotAs a first time landlord I went with…
As a first time landlord I went with bjb but lived to regret it they told me my tenants would be moving out in four weeks so I gave notice where I was living and now going to be homeless as can't stay on they don't reply to messages avoid like the plaque
5/5
TrustpilotExcellent communication
Trusted the bjb team to manage and let my latest investment. Corrie in particular kept me updated on the tenancy application. Thank you.
Agent replied · 12 June 2024
Hi Steve Thank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Corrie, please do not hesitate to contact us if you need any further helpMany thanksButters John BeeCrewe - Lettings
5/5
TrustpilotAmazing customer service by Emma…
Amazing customer service by Emma from the Crewe office. She was friendly, polite and easily understood and had an excellent customer care attitude.
Agent replied · 12 June 2024
Dear JaydeThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Emma, please do not hesitate to contact us if you need any further help.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotBest estate agents in winsford
Best estate agents in winsfordWell they did just sell our property for the second time in 5 yearsGreat supportPhotos too good if i am honest
Agent replied · 12 June 2024
Dear Danny Evans, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
TrustpilotLauren & Teresa have been fab helping…
Lauren & Teresa have been fab helping me put offers in for my perfect home. It was accepted! Now look forward to the completion 😁
Agent replied · 12 June 2024
Thank you so much for your lovely feedback Natalie.
5/5
GoogleWe received an Excellent Service from this wonderful estate agents. The team were extremely helpful in every way. Wouldn’t estate to recommend.
Agent replied · 12 June 2024
Dear Helen, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Cannock estate agents
5/5
TrustpilotBig thank you Liz Thompson.
Thank you for helping and guiding us through the process at the end of our tenancy. Great outcome and very much appreciated.
Agent replied · 12 June 2024
Dear Laura, Thank you for your review about Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotButters John Bee, Winsford
Great service on the rentals side through Jenna Stelfox at Winsford. Flexible and always there for assistance and an honest opinion.Thanks again, Steve Edwards
Agent replied · 12 June 2024
Dear Stephen, Thank you for your lovely review regarding the service that Jenna provided for you. You have been a pleasure to work with and we hope you are very happy in your new work ventures. Kind regards, RebekkaLetting Manager
1/5
TrustpilotRubbish
Rubbish! They do not communicate and my queries are left unanswered.
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
1/5
TrustpilotHopeless
Hopeless. Can never get through to the branch. How they manage to sell properties is beyond me.
Agent replied · 12 June 2024
Hi,We're sorry to hear this. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotDebbie Ashford-Thom Helpful & knowledgeable
Left a message for a call back. Debbie Ashford-Thom called me back, she was very helpful and patient as my problem took a long time to sort out and she also managed to see why the problem had occurred and rectified it whilst on the phone. She is a credit to BJB.
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