Butters John Bee Cannock reviews

★★★★★ 1/5

Trustpilot

Utterly disgusted to learn of how…

Utterly disgusted to learn of how Butters John Bee has abused its power and the trust placed in it. It has taken advantage of a group seeking to offer support to migrant women. Due to coronavirus, this letting agency refused viewings of the property but promised that it was suitable for looking after vulnerable women. After committing to renting the property, the group entered it to find heaps of rubbish everywhere, a complete lack of basic safety equipment and not even a working boiler. The landlord then promised to remove rubbish, but this still has not happened. No prospective tenant can rely on a letting agent that so willingly misleads and takes advantage of vulnerable people in this way. Avoid Butters John Bee at all costs.

Alex · 1 June 2020

★★★★★ 1/5

Trustpilot

Butters John Bee misled A CHARITY and took £5000 of their money!

Just heard about the Newcastle-under-Lyme branch of Butters John Bee completely misleading a charity and taking £5000 of the charities money!! The charity TWOCO works with survivors of domestic violence and their families and needed a space to continue providing support to some of the most vulnerable members of our community during lockdown. Butters John Bee said that TWOCO couldn't view the property cause of lockdown (fair enough) and instead provided photos of the property. However, after accepting £5000 pound FROM A CHARITY it turned out that the photos they had shown were completely misleading! The property doesn't have a boiler, it doesn't have a fire exit (this is a building that vulnerable members of the public are expected to use!) and was absolutely filthy! On top of this the landlord has been completely dismissive. Having said that he would clean and repair the property it is still left in a completely unusable and unclean state a month later, when vulnerable community members need support now! Butters John Bee need to let the TWOCO out of their contract. They need to return the full amount of £5000 to the charity. Money meant to support vulnerable people and their children AND Butters John Bee should apologise! Deliberately misleading a charity so that you can take thousands of pounds of their money is completely unacceptable.

Tom · 1 June 2020

★★★★★ 5/5

Trustpilot

Michael at Butters John Bee Crewe

Michael at Butters John Bee has been an amazing help to us in finding our new home. He is extremely responsive and more than happy to help with any queries. He is friendly and conducts himself in a professional manner.The contract stage of signing the lease was very easy to complete as it was all electronic. This has been one of the fastest and easiest moves we have done so far. I would definitely recommend BJB to friends and put them in contact with Michael!

Alice · 27 May 2020

★★★★★ 5/5

Trustpilot

Great property manager

During this coronavirus pandemic we haven't been impressed with the fact that Butters John Bee has laid staff off, a very good manager at that, however since dealing with Andrew Pass he has won back our trust in BJB. Over the past few days he has been so helpful, always replying to emails within hours and giving us every bit of information we need in a clear and kind way. At such a stressful and difficult time for everyone he has made our lives so much easier and we can't thank him enough, he is a credit to your company and this guy needs a pay rise!!

Julia · 19 May 2020

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. Rang today to arrange a viewing on a property. I advised when I was free. Gave a big range or times then the guy was very rude and said it wasn’t up to me and that they had a block viewing for the house on Friday that was fully booked so I couldn’t go along (even though I would be free). Explained I was a cash buyer but he just wasn’t interested. I would like to know what the seller would have thought about a very interested cash buyer being refused a viewing on their house.

Claire · 11 March 2024

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience, so helpful and everything happened when they said. I cant thank them enough for making this process an easy one and a special thanks to Connor, he was always happy to help.

Miss · 25 July 2019

★★★★★ 5/5

Trustpilot

Fantastic customer service

I lost a tenant a month ago and despite current restrictions, BJB secured me another tenant almost immediately. Rebekka Gill at Hanley branch has gone above and beyond, in particularly today, to ensure that the move could go ahead this week despite a catalogue of disasters (none of which were the fault of the agents) - thinking outside the box to find solutions and make sure everything ran smoothly. I hope she has a good bottle of wine tonight, she definitely deserves one!

Vicky · 1 May 2020

★★★★★ 5/5

Trustpilot

BJB - Danielle

Hello BJB - I've been communicating with Danielle concerning one of our tenants and her wish to re paint the house interior. This required Danielle to put forward my restrictions on colours and paints without upsetting the tenant. This she managed to do and even included the passing of paint and colour samples photographically between us! So far the outcome has been highly satisfactory for both parties and has obviously required considerable thought and initiative on Danielle's part. Much appreciated by me and I'm sure by my tenant as well.ThanksMike Halligan

Mike · 28 April 2020

★★★★★ 5/5

Trustpilot

Claire and her team from the Longton office

Claire and her team from the Longton office were excellent throughout the sale of my mother’s property. Very professional, responsive and helpful throughout. Sold the property within a week and at a great price

Mr · 2 July 2019

★★★★★ 5/5

Trustpilot

I have recently sold a rental property…

I have recently sold a rental property through BJB in Crewe and have been very pleased with their service throughout the process.In particular I would like to mention Ryan who continually went above and beyond his duties in order for the property to exchange and complete. He was an absolute star and I would highly recommend BJB based on my dealings with Ryan and the rest of the excellent team! Thank you!

Rachel · 20 January 2022

★★★★★ 5/5

Google

Adam Foster was friendly, understanding when we needed to change our viewing appointment and only too happy to help with queries about the property. The property wasn't right for us, but we would happily view more properties with Adam and Butters John Bee.

George · 13 June 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service at BJB Hanley Branch

I have used BJB Hanley branch to do with the letting of our 4 properties. I have had Ellie Ratcliff dealing with the negotiation of our most recent let. She has been extremely efficient, helpful and courteous throughout our discussions. Despite the offices being closed, she has been a Trojan in continuing to complete the let for both myself as the landlady and for the tenants who are keen to move in. I can’t praise Ellie enough for her supportive nature in these difficult times. I would recommend BJB and Ellie Ratcliff to anyone looking to let their property out.

Safina · 24 March 2020

★★★★★ 5/5

Trustpilot

Fabulous service from the Butters John…

Fabulous service from the Butters John Bee Team in the Winsford office. Unfortunately, due to a change in circumstances, our first buyers withdrew from purchasing the property we have for sale, however, within a couple of days, Kathy and Tresa found 3 more interested purchasers. Within a week, we had 3 confirmed offers to consider, accepted one (already pre-qualified by the BJB Team), which we now hope proceeds to a conclusion (in these strange times we are all currently living through due to Covid-19).Great work from a dedicated and friendly team

John · 24 March 2020

★★★★★ 5/5

Trustpilot

Top Marks for Service

Butter John Bee have handled my 2 rental properties for over 5 years and I have had excellent service and sound advice from a very friendly and professional team from the start. Julie at the Hanley office personifies this. She has been and continues to be exceptional in quietly getting on with the day to day management of my properties. Nothing is too small or too much trouble. I am confident that my queries/concerns will be resolved effectively in a timely manner. Very satisfied.

Paula · 19 March 2020

★★★★★ 5/5

Trustpilot

Excellent customer service

Chelsea has been fantastic throughout our whole experience. She has been so helpful and answered any queries I had straight away. Thank you for making a very stressful time much easier :)

Sarah · 16 March 2020

★★★★★ 5/5

Trustpilot

Good service

Used the Winsford agent to find a local property. Jenna Stellafox was very helpful and always kept me up to date. Made the whole experience a pleasure. I would recommend them to anyone.

Martin · 19 October 2019

★★★★★ 5/5

Trustpilot

My experience with BJB couldn’t be most…

My experience with BJB couldn’t be most satisfactory with Northwich branch for sales and Winsford for rentals Colette Cathy Josh and Jenna have been professional, efficient and friendly they make my selling of my mums property easy and fast I quality in finding another property to rent and most important finding a suitable tenant Jenna help me through all the steps and more I can’t be more grateful to all of them and will never hesitate to recommend BJB as I already done to some of my friends

Miss · 27 February 2020

★★★★★ 1/5

Trustpilot

My landlord moved with this agency a…

My landlord moved with this agency a month before I was ending my tenancy as I no longer wanted to rent and when I advised I was leaving butters started doing viewings at my property whilst I was living there without me knowing when I did advise that I didn’t feel comfortable with anyone viewing the property until my personal belongings were out of the property so if you want to feel safe and like you don’t have to make sure nothing valuable is in your property wouldn’t recommend them or my landlord.

Faith · 28 February 2024

★★★★★ 5/5

Trustpilot

Professional team

Generally, I’ve found the team at BJB very attentive and helpful. I’m a small landlord with just a single property / 4 flats, and have been with BJB for over a year now. There have been some ups and downs during that time, but overall the team have worked with me and have helped work through some interesting issues. Danielle and Emma from Crewe office have both been very helpful. Overall, everyone I’ve dealt with have been professional and cooperative.

Alan · 26 February 2020

★★★★★ 5/5

Trustpilot

Jenna was very professional and helpful…

Jenna was very professional and helpful in finding and acquiring a rental property for us we are more than grateful for the quick and efficient service she provided. Highly recommended thanks Jenna 😁

Kate · 12 September 2019

★★★★★ 5/5

Trustpilot

Debbie Ashford-Thom goes the extra mile

I dealt with Debbie Ashford-Thom in trying to sort out a long standing problem with the operations of the accounts team. Debbie was calm and courteous and kept communicating until the issue was sorted out. She even went the extra mile by escalating the final piece of the jigsaw to obtain authorization to conclude the issue to my satisfaction. Thank you Debbie.

Kevin · 21 September 2020

★★★★★ 5/5

Trustpilot

Great service

Connor Wright has been extremely helpful. At the viewing he was very professional, polite and informative. I will definitely be using Butters John Bee again in future as their service is fantastic.

Sarah · 29 January 2020

★★★★★ 5/5

Trustpilot

Couldn't have asked for better support!

Couldn't have asked for better support!Newcastle-under-Lyme BJB helped my friend and I (both students) get the loveliest house (not a student house). Lydia gave us endless support and was ever so patient, no matter how much we hassled her with silly questions. She replied almost immediately to our emails and did everything she could to help speed the process up and make it easier for us. She went above and beyond the job requirements and we honestly can't recommend her and BJB enough!

Elena · 17 January 2020

★★★★★ 5/5

Trustpilot

Many thanks

We express our gratitude to you for the professional, high-quality work throughout the purchase of the apartment at 77 Blagg Avenue. The entire purchase procedure was quick and stress-free for us. May God bless your bjb (Nantwich) and personally Charlotte Tomlinson with all the best , prosperity and many good clients . Tetyana Davies and family.

Tetyana · 16 August 2023