Savills Hampstead reviews in Camden

★★★★★ 1/5

Trustpilot

My review for this business is apparently elsewhere

For some reason the atrocious review I left of savills.co.uk has got detached and attached to Savills PLC which is stated never to have been claimed. You can read it in the reviews for Savills PLC or go via my profile.Incidentally you will see the email address Savills give here ends @savills.com so they are the same business. I did comment that they have no communication skills but luckily they are no longer managing the building I live in.This is my original review:Savills 'manage' the building I live in. Very patchily indeed.The worst things are their communication and attitude to customers. They routinely ignore emails. They even ignore complaints. When I asked for the complaints policy the building manager told me to address complaints to him so I replied that I wanted to complain about him because he had ignored five emails including one headed complaint.If you get a parcel delivered sometimes they tell you, sometimes they don't. Frequently they just send you a warning that they will return it because you haven't collected it. Some of the concierge staff literally have no idea of what they are doing - I was told they were agency staff which is not a reason, they still need to give them an induction.There are damp patches on the walls. The carpets are filthy.There is a deficit this year of 500,000 sterling on the service charge and I am not seeing what it's been spent on.I am eight weeks into my second complaint to head office. The first they ignored half of it. This one they've ignored completely.In all seriousness avoid this company, I can't decide whether they don't give a damn or are genuinely incompetent.Update 21.6.21It is hilarious that Savills asked me to contact them. If they had any clue they would know that I already have, they investigated my complaint atrociously, and ultimately the redress scheme forced them to apologise to me.Avoid them.

John · 23 June 2021

★★★★★ 5/5

Trustpilot

Charlie Rogers offers excellent service

Charlie Rogers is very helpful and always responds fast to attend to customers' needs. He helps to secure my tenant's tenancy and help solving tenant's problem at the same time, facilitating my choice of bed frame for the tenants as well as offering options for me to choose. He also helps to liaise with relevant government tax departments to solve my tax problem. All in all, I find Charlie a reliable staff offering excellent customer service. Well done, Charlie!

Angel · 25 August 2021

★★★★★ 5/5

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Adel Viragh-Zsupan

Hello. This is to say that for three years now Adel Viragh-Zsupan has been our coordinator for the rental of The Mount in Whitchurch and both my husband and I have been extremely pleased with her work. Adel has always been on top of everything, being extremely good at reacting quickly in urgent situations. She is a good listener, always trying to do as much as possible to satisfy us and at the same time being very understanding of the tenants’ points of view. Her help has been invaluable to us these past years. Thank you!

Marie · 18 May 2021

★★★★★ 1/5

Trustpilot

Very Bad Service

Very Bad Service, We rented one of their shop in Plymouth. We rented for 5 years and rent paid quarterly. Lease finish date was 10 December but rent was paid for extra days due to quarterly date system but once lease finish and we empty shop, they refused to pay extra money which was paid. Below is email which she told me before so i can make rent complete and later they will refund but now NO refund and they refused .Good Morning, Your lease is set to terminate on 10th December 2020 Please can you make payment for September quarter invoice, once your lease has expired credits will be raised and the balance will be refunded. Kind RegardsBrad Its really bad thing for such big company

Vakul · 14 May 2021

★★★★★ 1/5

Trustpilot

Disgraceful company

Disgraceful company, in particular Jeremy Lamb and Steven Morrish who dispite both myself and my daughter leaving them telephone messages and emails last week regarding a property we are interested in that failed to sell at the January auction, clearly you couldn't care less and failed to contact us to arrange a viewing.

Harleydavidson · 12 February 2024

★★★★★ 5/5

Trustpilot

Excellent Service

We have recently exchanged contracts on a property we are purchasing through Savills in Truro. We dealt with Chris Clifford and Helen Boss who were professional, polite and extremely helpful. Although we were not their clients they were in regular contact with us and kept us up to date throughout the process. In fact we had more contact and help from Savills than our own estate agents who we were paying. We highly recommend Savills and we will certainly be using them ourselves in the future. Thank you Chris and Helen you have been fantastic.

Ann · 29 April 2021

★★★★★ 5/5

Trustpilot

In these Covid times I was not…

In these Covid times I was not expecting the sale of our property to be an easy experience, especially from 1000 miles away. Adam Smith was not only very professional but went way beyond the call of duty. All our paperwork for the buyer and solicitor was in the flat and he painstakingly went through it all for me. He also organised a very competent firm to organise our goods before removals. And he achieved a good price for the flat. A good man to know!

Customer · 29 April 2021

★★★★★ 5/5

Trustpilot

Selling your home is not easy

Selling your home is not easy. No matter how organised and how relaxed we were at the onset, the process is stressful and fraught with unforeseens, but Tom Bedford was the most wonderful agent we could have hoped for. He worked hard to keep both parties on track from the initial offer through to completion. His calm, honest, charming and cheerful demeanour made entire process infinitely easier. We have recommended him to all our family and friends without hesitation.

Mrs · 7 July 2021

★★★★★ 5/5

Trustpilot

Claire Reynolds

Claire Reynolds has been in the real estate business for 16 years and loves her job. You can tell - she is extremely good at it and I have never seen her without a big smile. I have been very impressed with her professionalism at every step of selling our family house. At the start of the process we got three different valuations and hers ended up being spot on. She and Savills' PR department worked very hard to present our property in the best possible way - I was very pleased with the listing particulars and our post received over 8,000 likes on Savills instagram account.Claire gave me feedback after every viewing, remained positive and Savills sent regular updates on progress. Claire had a targeted approach - the first viewer through our front door ultimately was our purchaser with her second viewer just as keen but, due to Covid, slightly behind in timing.So many prospective purchaser’s now have buying agents. Claire and her expertise weights the odds in your favour. She also worked to protect us from the inevitable static that can arise in the period between a successful offer and exchange as a result of the purchaser’s surveyor, architect, buyer’s agent and solicitor all trying to get the very best for their client. She is commercially minded and drives the deal forward with an iron fist in a velvet glove. Claire is very supportive and every interaction I have ever had with her ends by her saying “ Please let me know if there is anything else I can do to help”. Her recommendations of two conveyancing solicitors (ours had retired to Malta) and a removals firm were all excellent.It goes without saying I cannot recommend Claire highly enough - and will be doing so to all my friends.

Anne · 20 April 2021

★★★★★ 5/5

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Terrific attention given to us as…

Terrific attention given to us as landlord by Paige Ford of Savills when seeking a new tenant for our Hampstead Penthouse with its unique views and terraces. Despite coronavirus restrictions Paige worked fastidiously with calm determination satisfying the prospective tenant who had tricky issues. Paige fulfilled our quite demanding landlord requirements in a very professional and exacting manner. Paige is most impressive having a rare and quite charming ability to match landlord and tenant ending with both sides happily satisfied. Management of this tenanted penthouse continues in the safe steady hands of Juanita K at Savills Hampstead. Thank you MB

Mr · 3 March 2021

★★★★★ 5/5

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How to make moving home a pleasure

Extremely pleased with the superb service we received from Melissa Gallagher in handling all aspects of our home sale. Whatever issues occurred Mellissa remain calm and super efficient in the way we moved towards a firm sale. We were kept informed of progress and appreciated the personal service we received. My wife and I were highly delighted with the service received from Savills overall and in particular Melissa. Howard & Myra Greenwood

H · 20 June 2022

★★★★★ 5/5

Trustpilot

Huge thank you to Pauline Kay and…

Huge thank you to Pauline Kay and Savills for selling our home.They was outstanding and got our home sold in no time Pauline truly was fantastic to deal with.Moving home can be very stressful and while in a chain can be a slow Process,But Pauline and Savills were on the ball and kept on pushing for it to move quickly, even looking after other clients in the chain who wasn’t their clients to get the process moving along and making it as stressful free as possible.If we was to ever move again we would only use Savills thank you for all your hard work xxx

Mandy · 2 February 2021

★★★★★ 5/5

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Jasmine Lawrence

Jasmine has been amazing throughout the whole letting process. From the moment of viewing right up to moving in (last Saturday) and checking in afterwards she has been there and incredibly supportive every step of the way. I'm self-employed which is not the easiest to manoeuvre when comes to renting but Jasmine kept on top of everything and kept me informed every step of the way. I cannot speak highly enough of her professionalism and dedication. Thank you Jasmine!

Virginia · 21 April 2021

★★★★★ 5/5

Google

I have been working with Savills Hampstead office for a number of years. Robert has always been very hard working, professional and available to discuss when I need updates regarding my rentals. Working with Robert was always easy and pleasant. I am happy to recommend working with him’

SS · 26 April 2024

★★★★★ 1/5

Trustpilot

Inaccurate information and lack of clarity

Very disappointing experience with Savills when purchasing a new-build property in Swords.

Joe · 22 September 2026

★★★★★ 5/5

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Wonderful Service

My brother in law fell ill and we were tasked with selling his property. Where to begin?

Doreen · 20 August 2026

★★★★★ 5/5

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Jess Exley is amazing!

I don't usually give reviews in all honesty, but Jess Exley has got to be mentioned because I am beyond impressed! She has been the most helpful individual I have ever worked with when looking for a property. From the moment I showed my interest in a place, she has been on top of everything and has taken away all the stress and worry involved with finding the right property for me and my partner. With her constant updates, she never shies away from any task and has answered every single question (and there have been many to say the least!) with such professionalism and an impressively quick turnaround time. A huge thank you to Jess for all she has done. Savills - you truly have an asset who is amazing at her job! Thanks to Jess' hard work and her going above and beyond to meet our needs, you have another very happy and satisfied customer.

Ibrahim · 12 January 2021

★★★★★ 5/5

Trustpilot

Tenant review

We've had several issues with the property we were renting and Yato has been very helpful, responsive and assisted us in all our requests to the landlord. We were very happy with the service. Thank you very much again!

ClemVS · 24 September 2024

★★★★★ 5/5

Trustpilot

Excellent service

We have been greatly impressed by the service received from all of the team at Savills from start to finish. They went out of their way to make a very complicated sale as simple as possible for us. They were very respectful and sensitive to our needs and we really felt they were working with our best interests as their primary focus. They worked extremely hard (often late into the evenings) to make sure we knew what was happening and to answer any queries we might have. I would like to particularly thank James Barnett for his kindness and dedication to helping us to achieve the sale we needed. I would not hesitate to recommend them to others, and would happily work with them again in the future.

T · 3 December 2020

★★★★★ 5/5

Trustpilot

Bought & Sold through Savills

Having bought and sold through Savills this time around, to Ruaraidh and the team in Aberdeenshire & Angus, thank you so much for your diligence and professionalism. For us, this move has been quite a journey and you have played a key, supportive role in all aspects. I don’t believe the outcome would’ve been quite the same if we’d chosen other agents. Many thanks, we are truly grateful.

Mark · 24 October 2022

★★★★★ 5/5

Trustpilot

Danielle has been professional and…

Danielle has been professional and helpful and, when I spoke to her on the phone, today, we had a good discussion about the property that she's managing on our behalf and how best to move things forward. I'm appreciative of her insights and advice.

J · 26 June 2024

★★★★★ 5/5

Trustpilot

We have dealt with Chris...

We have dealt with Chris for the past 10 years for both buying and selling. He is extremely knowledgeable, great to work with and contactable round the clock, which for us has been important given we are often overseas. The last sale Chris dealt with for us was not an easy sale due to legal complications but with sound advice from Chris we were able to reach a successful conclusion with both ourselves and the buyers being extremely satisfied with the outcome and sale.

Kate · 13 November 2020

★★★★★ 5/5

Google

I rarely write reviews but on this occasion really wanted to share my experience. I have just bought my new home through Savills Hampstead and Harriet their selling agent really did go above and beyond to ensure that the sale went through with the minimum of stress. She chased up a document that was holding up exchange and then hand delivered it so we could all move forward. When I went to pick up the keys I was handed a massive box "the Savills survival box"! It was unexpected but very welcome containing everything I could need from loo roll to herbal tea! I can not recommend them highly enough whether buying or selling. Thanks Harriet!

Marie · 24 October 2020

★★★★★ 5/5

Google

I couldn't be happier with the service I got from Harriet. I was looking to buy a place in the Belsize Park area - she arranged viewings extremely quickly, was responsive, friendly and helpful at all times. Thanks to her help we found the perfect flat. During the purchase process itself Harriet was outstanding, maintaining excellent communication between us and the sellers and answering all queries promptly. I am impressed by the quality of the service we received, in particular considering how challenging things could have been during the Spring 2020 lockdown. Thanks again for everything - amazing job!PositiveResponsiveness, Quality, Professionalism

John · 24 October 2020