Trusted Agent profile · Camden

McHugh & Co Camden reviews

4.0

★★★★★ Great

299 reviews across 2 platforms

71 Parkway, Camden Town, London, NW1 7PP, NW1 7PP

McHugh & Co's office in Camden, at 71 Parkway, is rated 4.0 out of 5 across 299 reviews on two platforms, including 251 Google reviews rated 4.3.

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4.3 / 5

251

Reviews on Google

This office

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48

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

5/5

Google

Sean was brilliant, patient and helped with all my many many queries. Thank you

Freddie · 25 October 2020

Agent replied · 24 October 2024

Thanks so much. McHugh & Co.

5/5

Google

Had a really great experience buying with McHugh & Co. Shemsi was great to work with - very responsive and helpful!

Adi · 25 October 2023

5/5

Google

We had a really good experience so far with Shemsi from McHugh&Co., he was very attentive and responded to all questions promptly!

Leon · 1 October 2025

1/5

Trustpilot

Buyer really beware!

Buyer really beware!! Absolutely read ALL of the small print and make sure to get a structural survey carried out on a property before committing to buy. I was the winning bidder on a house that was advertised with a completion timescale of 6 weeks or earlier to be able to arrange a mortgage. It wasn’t until I applied for a mortgage that I found out that the house was of a non standard construction and to be able to get a mortgage it needed a PRC certificate and to obtain said certificate the house requires around 40-50k of renovation work carried out on it!! If I were to go ahead and spend this money it would take a lot longer than 6 weeks to do it with no guarantee I’d get a mortgage. Absolutely criminal yet the estate agents don’t care and will totally deny all wrong doing as they are not legally obliged to mention the non standard construction unless specifically asked. I have lost ALOT of money and a house that I loved!

Mrsb · 24 November 2022

1/5

Trustpilot

Valuation 50% of red book

Valuation 50% of red book I had an offer of 100% more than the valuation they gave and I had a red book valuation that agreed ,Sharks

Mark · 5 August 2025

1/5

Trustpilot

Sadly everything other reviews have…

Sadly everything other reviews have sited are 100% correct ...the Legal Pack is a joke with vital information missing only response will be get indemnity insurance

Helenjones · 16 May 2023

5/5

Google

Marino Costi assisted my family with the sale of a late family member's property at auction. The process was quick (under a month from instruction to auction), surprisingly straightforward with no lengthy questionnaires to complete, and we didn't have to wait for probate to be granted in order to sell at auction. Marino reassuringly kept us informed and guided us through the auction process. We were delighted that the property achieved over our reserve price, and over that of the marketing valuations provided by other high street estate agents. We also have the reassurance that the buyer is committed to the sale and the purchase price as contracts were exchanged on the day of auction. Thank you to the team at McHugh & Co for your efficient service, and thank you, Marino, for your assistance in achieving such a great result! My family and I highly recommend your firm and the auction process.

Charmaine · 25 October 2022

5/5

Google

A big thank you to McHugh and Co. who have always been incredibly helpful and professional in looking after our property over the years - with both the lettings and the recent sale. A sometimes stressful and protracted selling process was made much easier with Shemsi’s patient, positive and pro-active approach. He has been a pleasure to work with and we would certainly recommend him and McHughs!

Peter · 25 October 2023

5/5

Google

10/10 experience with McHugh & Co, James & the team were fantastic!

Lisa · 15 December 2025

5/5

Google

I purchased a property by auction through McHugh, and I found the experience with them second to none. They set realistic guide prices and were on hand to answer any questions before and after the auction took place. They ensured everything upon completion was effortless, and I was really impressed with their overall service.

Google · 25 October 2021

Agent replied · 24 October 2024

Thanks a lot for your positive feedback. It means a lot to us. McHugh & Co.

5/5

Google

They are a good agency and very helpful. In the midst of the pandemic, some agencies act funny not sharing correct information or discriminating people for viewings for money but McHugh is always polite and provides a quality service. I've been with them for 2 years and I highly recommend their services for their quality and trustworthy services.

E · 25 October 2020

Agent replied · 24 October 2024

Thanks so much. McHugh & Co.

5/5

Google

Fantastic service - Marino was brilliant throughout, thank you

Abs · 27 April 2024

5/5

Google

Extremely professional and efficient. Special mention to Shemsi who helped me and guided me through my application!

J · 25 October 2023

5/5

Google

I had a wonderful experience with McHugh & Co. Shemsi was extremely helpful throughout the entire process, always on hand to answer any questions we had. We’re overjoyed with our new rental property. Would highly recommend!

Lauren · 25 October 2021

5/5

Google

Very professional and helpful staff. Always ready to sort out friendly solution. Mr Paul is very nice, humble and lovely person. It was great experience with McHugh & Co and I would highly recommend their services.

Azhar · 25 October 2021

5/5

Google

Great experience! Shemsi was great to work with. Highly recommend!

Yehuda · 27 February 2024

5/5

Google

Excellent service received from Marino. I approached different auction houses but this was the best in dealing with my sale.

Alin · 25 August 2025

1/5

Trustpilot

AVOID!!

AVOID!!! They are a con. They don’t tell you about hidden fees which is there but cleverly disguised with words rather than digits. Once you pay there £1k they brush you off! I ended up paying 6k extra to the seller which wasn’t mentioned at the time of buying also have to pay the sellers solicitors fee! The house we Bidded on and won had subsidence and the legal

Customer · 12 May 2023

1/5

Google

I bought Houes in auction from them and they show only small charges , but when I bought I found that I have to pay 1- 2.7% of the total price 2- £600 3-£650 All this charges wasn’t clear it all : -It was it showing in Terms&conditions -wasn’t showing or mentioned under the description of the property , which all auctioneer show it or mention at lest for other charges - wasn’t showing or clear in their auction guide online And only was showing that charges in small print between 12 documents and each documents it has more that 8 pages They should show it Be careful

Samir · 9 January 2022

5/5

Google

We had a through and through pleasant experience with Paul. Everything went smoothly, he is very quick to respond and to sort out any kind of issues. Has a sense of humour, too.

Mandy · 25 October 2021

1/5

Trustpilot

Be very aware of Witten clause in the…

Be very aware of Witten clause in the special conditions that agree the buyer to Pay either 2.75 % of the sheller legal fees or £4750.00, (of which they don't have to show any evidence) They will always go with the higher of the two sums. It is very miss leading that in classes 8 and 9 these are outlines as far lesser costs only to be superseded later. I would say this is Almost criminal. They could 100% make this clearer and be more upfront that these fee's would be paid to the Seller on completion. You can't help but feel that these are hidden costs

Simeon · 8 November 2021

1/5

Google

*Zero rating - be very careful* Be very careful when buying from this auction. they deliberately put very low guide prices and change the guide prices last minute. ALWAYS CHECK THE 'SPECIAL CONDITIONS OF SALE' for hidden fees and many times they dont sell the full title. Many times they sell property with part of the title. You will only find out when its too late. BE VERY CAREFUL ALWAYS GET A SOLICITOR TO CHECK THE LEGAL PACK BEFORE YOU BID FOR ANYTHING WITH THIS COMPANY.

Tameer · 25 October 2021

1/5

Google

Unscrupulous and Shady. Spend hours researching and doing leg work on a property only to find guide price is raised by over a hundred percent on auction day. No problem if you want to price it that high, but why waste my time and resources enticing me at an unrealistically deflated price in the run up? Often properties that listed with this company are bought months prior to auction at prices much higher than guide,. A check of zoopla will confirm this. The guide price is nonsense. They are Cowboys, wasting people’s time. Will no longer use.

Jeb · 25 October 2021

1/5

Google

Called McHugh & Co to check if they had received my pre-auction offer for a property (£5k over the guide price set) and it was answered by a rude person called Marino - he basically laughed at my offer and refused to even send it to the vendor because he said "there was no point" - he took it upon himself to decline my offer. I made my offer based on the reserve price. Why set low prices and waste peoples time? NOT WORTH DEALING WITH THIS JOKE AUCTION!

S · 25 October 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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