Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI called up with a simple yes or no question about a plot I’d seen on right move. The man I spoke to was completely arrogant and condescending, very belittling and told me if don’t have the money confirmed with a lender yet or a rich grandad to bail me out don’t sign up for an auction. He does not know anything about my background or finances, then went on to sarcastically tell me how an auction works as if I didn’t have a clue. Couldn’t believe how rude he was, one star is being generous!
Helen · 25 October 2021
Agent replied · 24 October 2024
Hi Helen. If you can e-mail me with whom you spoke too, I will address this issue personally, sean@mchughandcompany.co.uk. We only want our customers to be satisfied with the service we provide, and can only apologise if the conversation occurred in this way. McHugh & Co.
★★★★★ 5/5
GoogleShemsi is the best real estate agent ever!
He is the nicest, most professional and dedicated to help you find the right flat for you!
Highly recommended using the company's service and asking Shemsi to help you.
Ariel · 28 March 2024
★★★★★ 1/5
Google*Zero rating - be very careful*
Be very careful when buying from this auction. they deliberately put very low guide prices and change the guide prices last minute. ALWAYS CHECK THE 'SPECIAL CONDITIONS OF SALE' for hidden fees and many times they dont sell the full title. Many times they sell property with part of the title. You will only find out when its too late. BE VERY CAREFUL
ALWAYS GET A SOLICITOR TO CHECK THE LEGAL PACK BEFORE YOU BID FOR ANYTHING WITH THIS COMPANY.
Billy · 26 June 2024
★★★★★ 5/5
GooglePaul was helpful with sorting out my offer on a property through to completion of contracts exchange. I really appreciate that he kept me promptly updated in terms of what was required from me in order to succeed with my purchase, truly grateful and would highly recommend him. Did me a great service indeed.
Dolapo · 25 October 2022
★★★★★ 5/5
GoogleConcluded my first experience with McHugh and Co this week, dealing with Marino Costi and I would highly recommend the company. Marino was excellent throughout the process, he kept us updated regularly and provided us with the great advise throughout to achieve the best price for the property. I will definitely use McHugh and Co for auction services in the future
Gareth · 25 October 2021
★★★★★ 5/5
GoogleMy partner and I have just had an excellent experience with Paul Buchanan and happily been approved for a lease on a brilliant flat. Paul has been incredibly responsive to emails, and really helpful and efficient in answering all of our questions. We’ve had a hugely positive experience so far and will be recommending Paul and McHugh & Co. to others.
Laura · 25 October 2021
★★★★★ 1/5
TrustpilotAs per other reviews
As per other reviews, ridiculous seller’s fees and a buyer’s premium to be paid without a receipt! How do they allow that sort thing to take place via their platform?
Also, baffled why they charge the buyer a fee of £1k because they repeatedly fail to help with any query, their go to predictable response to most things tends to be “you need to contact the seller’s solicitor yourself about that”.
It was my first property auction and if this is how it is, never again ;(
RChand · 8 May 2024
★★★★★ 5/5
GoogleA seamless experience - Shemsi was so helpful, professional and friendly throughout the whole of our letting process. We were provided with clear and easy to understand documents to explain which stage we were at and overall communication was fantastic. 10/10.
Rosie · 25 October 2023
★★★★★ 5/5
GoogleFantastic experience with McHugh and Co during our time looking for a new flat to rent. Shemsi was hands down the best agent we were dealing with in that stressful time of flat hunting in London. Very friendly and professional.
Anneke · 25 October 2023
★★★★★ 5/5
GoogleChristina Hughes has been fantastic, managing a very difficult purchase, that has taken a very long time (due to lender/surveyor issues). Christina has kept everyone informed with frequent honest updates and weekly reaching out to all concerned to help this purchase go through. Thank you Christina and all at McHugh & Co
P · 25 October 2022
★★★★★ 1/5
GoogleI'd be very careful of this "company" on 3 separate occasions I was advised the property wouldn't be sold prior. One day before the auction it's sold. Seems as though the good stock is sold prior to thier known associates. I've also noted properties coming onto auction and withdrawn prior when questioned I have been advised the seller had not passed aml checks ?!?! How that can occur is beyond me it seems there's a few ongoing investigations to these withdrawn properties
R · 25 October 2020
Agent replied · 24 October 2024
Hi there. Firstly, I note that you did not register to bid at our latest auction, or have you ever downloaded any legal packs with us in the past. Can you please e-mail me with your concerns detailing which properties this relates too - sean@mchughandcompany.co.uk
★★★★★ 1/5
GoogleAbsolute farce! I've just finished trying to bid on today's (10 06 20) "so called" auction, just trying to get set up to be able to bid was nigh on impossible and the guide prices were way off the mark! A complete waste of my time and effort. The auction was not "live" in the true sense of the word as all properties were open for bidding for about 5 hours with no phone bidding allowed. This whole episode was ill thought out and and badly executed and I will not be using them again, I'm certain many other bidders will feel the same.
Vincent · 25 October 2020
Agent replied · 24 October 2024
Hi Vincent. We feel we have adapted very well to meet the needs of sellers and buyers by offering our first online auction on the 10th June 2020. Just to make you aware, we have always held live ballroom auctions in the past. We felt our new platform to be the most appropriate option in the current circumstances, and as you can appreciate, we will be making some improvements to help all accessing the bid now button on our lot page in order to Log in and Register to bid. Our guide prices are set with a clear indication of being within a 10% range of the reserve price. The sale price is determined by the highest bidder once the reserve is met. The bid window is an important part of the online auction process and I can confirm we cater for phone, proxy and online bidding on our auction day. I hope this helps shed some light on the online auction process, for any further queries please e-mail me:- sean@mchughandcompany.co.uk. Sincerely, McHugh & Co.
★★★★★ 5/5
GoogleA relative of mine sold their property through the McHugh auction. Having tried two local agents and the buyers pulling out prior to exchange of contracts taking place, we were recommended to try an auction and our solicitor recommended McHugh & Co. Wish we knew about auctions from the start, they managed to sell the property for a higher price than the previous agreed sales all in the short space of 4 weeks of receiving the keys. We were very happy with the service we received and would happily recommend.
Daryl · 25 October 2020
Agent replied · 24 October 2024
Hi Daryl. Thanks for your feedback, we really appreciate it. McHugh & Co.
★★★★★ 5/5
GoogleI am so happy with my service from Marino from McHugh & Co. I had a very difficult situation to deal with and he and the company put me at ease. Helped me throughout, were very professional and courteous. Nothing was too much and I was guided through the whole process from start to finish with excellent customer service. Fully recommend for any sale of land or property.
David · 28 October 2024
★★★★★ 5/5
GoogleThe team there are very easy to talk to and reliable. Shemsi got us sorted with our flat, he was a pleasure to deal with and was very professional. I highly recommend going through McHugh & Co to rent your flat.
David · 24 September 2025
★★★★★ 5/5
GoogleShemsi is an excellent agent who helped me secure my flat in an easy way. He answered very quickly and helped me with Any questions in a kindly manner. I would like to congratulate his efforts
Fernando · 29 December 2023
★★★★★ 1/5
GoogleScammy..
Hiding very high extra cost that you'll never know about somewhere on the middle of the 25th page of the 7th document attached to the 5th compartment of the "Special sale condition".
I'll try to get the Ombudsman help on this.
Avoid if you want to save your nerves and especially money.
UKSITEMANAGEMENT · 25 October 2023
Agent replied · 24 October 2024
We mention on every single lot page that there may be extra fees payable on completion and where to find them. This is also mentioned in our buyers guide which each bidder receives a copy of when registering for the auction. These fees are not associated to ourselves the auctioneers.
Thanks,
McHugh & Co.
★★★★★ 5/5
GoogleMy property was successfully sold at the auction.
Rose · 10 June 2026
★★★★★ 1/5
TrustpilotMcHugh has no integrity as an agent
McHugh has no integrity - Exceptionally misleading listing for a garden in enfield - no mention of the multiple planning turn downs or the private water main and sewage with the delightful mockup of 3 houses - latest planning turn down was just less than a month before listing the garden at an astonishing price - sadly the rose-tinted listing has resulted in many strange people visiting a private road and breaking into the gardens - no integrity at all and very misleading
Amanda · 2 February 2024
★★★★★ 1/5
GoogleBad company, no respect for prospective buyers.
Adam · 10 June 2026
★★★★★ 1/5
GoogleVery shady. I rang today to ask very straightforward questions about a property and was told in a very condescending way that they only sell properties and don’t know anything about them (?). Did my own research and found that such property had been sold a couple months prior and assume was being put at auction to get some extra money. Again, when questioning this, I was advised by an arrogant guy that he didn’t know and wasn’t his business to know (isn’t this literally his job?). They are either clueless and incompetent, or fraudulent. Either, keep clear.
Ulisse · 29 December 2023
★★★★★ 1/5
GoogleWorst auction company, biggest money making scam ever
They will state the auction will end at an specific time, then they keep adding time to every auction to make more money and keep getting more bids
Avoid this auction company if possible
Leah · 27 April 2024
Agent replied · 24 October 2024
Dear Leah,
The bidding extension window is an important part of the online bidding process. It allows bidders time to bid again if they wish to do so.
This information is clearly detailed in our online buyers guide which is on multiple pages of our website. When registering for the auction, customers will receive a copy of this.
I cannot find that you have registered to bid for any of our online auctions in the past.
If you have any further queries going forward, please contact me to discuss by e-mailing sean@mchughandcompany.co.uk
McHugh & Co.
★★★★★ 5/5
GoogleWith thanks to Paul for incredibly professional and efficient service, genuinely considerate and helpful at all stages to make the process really smooth. Highly recommend McHugh and Co and with particular thanks to Paul, will certainly be delighted to recommend their services and would not hesitate to look to them again in the future.
Philippa · 25 October 2021
★★★★★ 1/5
TrustpilotSadly Unable to sell property bought…
Sadly Unable to sell property bought through McHughs due to negligent legal work
Anna · 15 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
