Trusted Agent profile · Camden
★★★★★
297 reviews across 2 platforms
Fairgate House, 2nd Floor, 78 New Oxford Street, London, WC1A 1HB, Camden, WC1A 1HB
Marsh & Parsons's office in Camden, at Fairgate House, is rated 4.6 out of 5 across 297 reviews on two platforms, including 159 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleSam was brilliant through the sales process, we had multiple hurdles to overcome but his professional approach made the process easy. I would highly recommend.
Dear Hayden, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleWorked with Ellie and she was super helpful from start to finish! I moved from abroad and she made the process relatively seamless. Would recommend!
Dear Sam, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleCharlotte was a pleasure to deal with throughout. Communication was clear, prompt, and professional, making the whole process straightforward from start to finish. All documentation and coordination were handled efficiently, and it was an easy experience working alongside her on behalf of her client. Would happily work with Charlotte and her team again.
5/5
TrustpilotGreat service - responsive and professional
Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.
Dear Catherine, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Hayley
5/5
TrustpilotI had a fantastic experience with Marsh…
I had a fantastic experience with Marsh & Parsons, and I couldn’t be more impressed with the level of service they provided. From start to finish, the team was professional, proactive, and genuinely supportive. With a special thank you to Billy Hunt, a lovely asset to the team who never complained about the amount of questions I asked and was always so kind.
5/5
GoogleThe Lettings team are very professional, reliable and friendly. They often go above and beyond to help. Many thanks to Melissa, Kristine & Ellie.
Dear Lisa, It’s great to hear that you have had a brilliant experience with our Marylebone & Mayfair office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma
1/5
TrustpilotUnprofessional
Had an appointment with the Charlton office, they were late. I called, was told they were parking. Waited more. Nothing until the manager called 40 minutes after the appointment basically stating that they had no phone to call when they did not see the concierge so left. This is very unprofessional and I do not recommend you waste your time if this is their first impression.
Dear Stacy, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relations
5/5
TrustpilotExcellent service
Michael Stout has been brilliant in terms of his attention to detail and prompt responses with regards to the property we rent out through Marsh and Parsons. He is always extremely approachable and so helpful! Many thanks for your help, Michael!
5/5
TrustpilotGreat and helpful Team!
Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.
Dear Farah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotDebbie Lewis is a fabulous property…
Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.
Dear Michelle, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
TrustpilotDebbie lewis
Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.
Dear Helen, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotBaran Yildirim provided me with expert…
Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change.
Dear Philip, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotWon’t be using again
I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relation
5/5
GoogleKristine is an amazing agent, she helped me find a space for me and my siblings very recently and it was such a nice and easy process
Dear Liya, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotFinnley Wilbourn has been an excellent property manager
Finnley Wilbourn in particular has been absolutely fantastic from the day we moved in. We have had a few issues with our flat and landlord not getting back to us but Finnley has always been on the ball. His response rates are always brilliant and he is constantly trying to find solutions for us. He’s been a great property manager!
Dear Amy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleI highly recommend this place! The people are incredibly friendly and genuine, something I dont see in many estate agents. Huge thank you to Kristine, she was absolutely instrumental in the whole process! I cant thank her enough!
Dear Dario, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
5/5
TrustpilotNayara has been so helpful!
Nayara has been so helpful and communicative ever since she took over!
Dear Luce, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Hayley
5/5
GoogleGreat experience with M&P; Phoebe was excellent. From start to finish she was always easy to get in touch with and very helpful with my questions and concerns, even outside of normal working hours. She made what could have been a very stressful process very smooth and easy. Thank you, Phoebe!
Dear Jack, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
TrustpilotLucy Meehan
Lucy Meehan was the propery manager. Great communication and fast responses.
Dear Abdallah, Thank you for leaving a wonderful 5* review. Kind regards, Hayley
5/5
TrustpilotOwain is superb
Owain is superb. Amazing service. Would highly recommend.
Dear Pedrum, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotNerosh was very professional
Nerosh was very professional, helpful and polite and he followed up straight away, as promised, to send me further information via email.
5/5
GoogleEllie was very responsive, efficiently made things happen, and it was a real pleasure to interact with her.
Dear Michael, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Asma
5/5
GoogleHighly recommend Kristine as she is very professional, supper efficient with her communication and love her enthusiam in helping us to find the perfect home. Although the deal did not turn out at the end, I still have to thank her for the entire process. Great attitude!
Dear Anthony, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleI recently had the pleasure of viewing an apartment in London with Kristine Rivera, and I must say, the experience was exceptional. From the moment we met, Kristine was professional, attentive, and extremely knowledgeable about the property and the surrounding area. She took the time to address all my questions and concerns, ensuring I had all the information I needed to make an informed decision. The apartment was presented beautifully, and it was clear that Kristine prides herself on offering top-notch service to her clients. If you're looking for a property in London and want a seamless and pleasant experience, I highly recommend reaching out to Kristine Rivera.
Dear Haoya, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh & Parsons's Camden office has 297 reviews across two platforms: 159 on Google, 138 on Trustpilot (across the whole business).
Marsh & Parsons New Homes is rated 4.6 out of 5 across all 297 reviews, and 4.7 out of 5 on Google from 159 reviews.
Marsh & Parsons New Homes, Fairgate House, 2nd Floor, 78 New Oxford Street, London, WC1A 1HB, Camden, WC1A 1HB.
