Trusted Agent profile · Camden
★★★★★
343 reviews across 2 platforms
Fairgate House, 2nd Floor, 78 New Oxford Street, London, WC1A 1HB, Camden, WC1A 1HB
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Camden, at Fairgate House, is rated 4.6 out of 5 across 343 reviews on two platforms, including 189 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh & Parsons New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotEdward has been amazing
Edward has been amazing , professional, easy to talk to and very helpful. When there is an issue he is quick to resolve it to the biggest standard with the highest utmost level of customer service thank you for your help .
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleThe team at M&P Marylebone were so helpful with selling our property. We were mostly helped by Paul, but everyone was lovely, they regularly informed us of progress and really delivered a great service from our initial enquiry through to the sale being completed.
Dear Anne, Thank you for your kind comments regarding the Marylebone team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotDebbie has been incredibly helpful in…
Debbie has been incredibly helpful in guiding me through the end-of-tenancy process. She provided all the information I requested in a timely manner and consistently delivered excellent customer service. Her kindness and clarity made the entire process much easier, and I would highly recommend her as a point of contact at March & Parsons.
Dear Marianna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
TrustpilotGreat Service from Lucy
Lucy has been a dream of a Property Manager to have, any problems we had during our tenancy were dealt with promptly and any questions were answered thoroughly. We feel very lucky that we were assigned Lucy!
Dear Tom, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleCharlotte was a pleasure to deal with throughout. Communication was clear, prompt, and professional, making the whole process straightforward from start to finish. All documentation and coordination were handled efficiently, and it was an easy experience working alongside her on behalf of her client. Would happily work with Charlotte and her team again.
Dear Alex, Thank you for your kind comments regarding Charlotte and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
1/5
TrustpilotI wanted to express my disappointment…
I wanted to express my disappointment with the way access to the property was handled during my tenancy. I made it clear that I was unavailable on the date you requested access, as I had an important hospital appointment that I was unable to reschedule. Despite this, I received numerous emails, pressing me to "make" myself available to accommodate your preferred timeline. Although I had clearly explained my circumstances, I ultimately went to considerable lengths to assist. I arranged for friends to collect the keys from me and stay overnight at my flat so that the technician could be granted access first thing the following morning. What I found particularly frustrating is that there appeared to be no genuine urgency requiring access on that specific date. As I was due to vacate the property shortly thereafter, the work could easily have been scheduled once I had moved out, avoiding significant inconvenience.
Dear Liz, We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at info@customerrelationsteam.co.uk, I will make sure this is dealt with. Kind regards Asma, Customer Relations
5/5
TrustpilotBaran Yildirim provided me with expert…
Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change. Baran's customer focus is outstanding, I just made an introductory phone call and he took the ball and ran with it; I and my tenants highly recommend his "can do" attitude and seeing the whole process through.
Dear Philip, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Trustpilot5* service Everytime!
Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!
Dear Amanda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotThank you so much Stefanie from…
Thank you so much Stefanie from Marsh&Parson. You kept me informed , communicated well and helped me organize a new washing machine. Absolutely gem. Thank you.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotMarsh and Parsons are
Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.
Dear Jerome, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotDebbie Lewis is such a lovely person to…
Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleA great service from start to finish, so glad we walked in and spoke to the team. They suggested (lettings) options we would not have picked up ourselves or online. Kristine was absolutely superb, we couldn't have asked for anything more from an agency.
Dear Sanjeev, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotGreat Agency
Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotUsing Marsh & Parsons as a tenant - good experience
We rented a flat in Greenwich through Marsh & Parsons for about 18 months. The service for the tenant has been very professional. The flat is in a period house conversion so there were inevitably a few things that needed upgrading or fixing during that time, as it is an older property. The Marsh & Parsons reporting system worked well and my contact there (Debbie Lewis) was great at keeping me updated and arranging for contractors to visit at convenient times. Happy to recommend. Jay and Monica
Dear Jay, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
GooglePaul Sulkin was so helpful and accomodating. Nothing was too much trouble and was the perfect agent in being the go between the solicitors and getting things done. I would have no hesitation in recommending Paul.
Dear Satish, Thank you for your kind comments regarding the Marylebone team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleCharlotte, Ellie, and Kristine were an excellent help to my wife and me. They were patient, welcoming, and professional throughout. They made every effort to find a property that met our needs. They are a valuable asset to your business.
Dear Frederick, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Asma
5/5
TrustpilotNerosh was very professional
Nerosh was very professional, helpful and polite and he followed up straight away, as promised, to send me further information via email.
Dear Hasina, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotWe rented a managed property through…
We rented a managed property through Marsh and Parsons. At the end of the tenancy the landlord tried to retain a lot of the deposit unreasonably. We ended up having to use the arbitration process. Abdullah was helpful and courteous throughout. He was mindful that the process was unfamiliar to us. He made sure we were treated fairly and offered guidance that made it easier to navigate the process.
Dear Adam, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
5/5
TrustpilotOwain is an excellent professional
Owain is an excellent professional, responsive, detailed and genuinely helpful throughout the process. He communicated clearly, kind and kept me updated at every stage, and made the experience smooth and straightforward.I highly recommend Owain Wilson.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotMarsh & Parsons property management has…
Marsh & Parsons property management has been incredible to work with especially Owain. They’re proactive, efficient and knowledgeable in the industry. I would recommend anyone looking for a 5-star service to use Marsh & Parsons
Dear Briana, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleEllie has been such a lovely agent. Knows exactly what type of apartments to suggest and takes the clients’ needs into consideration. Ellie is super hands on and is great to work with. I didn’t end up finding an apartment through Marsh & Parsons, but if I ever need to again will reach out to Ellie specifically.
Dear Shreya, We really appreciate you taking the time to leave such lovely comments about Ellie. She will be so pleased to read your review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Hayley
5/5
TrustpilotLucy has been amazing throughout our…
Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊
Dear Ishan, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleWilliam and the team were fantastic in helping me find my home and navigating the process
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleSam was superb, best agents Ive used so far. Would highly recommend him and marsh and parsons
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
