Trusted Agent profile · Camden
★★★★★
1,136 reviews across 2 platforms
27 Parkway, London, NW1 7PN, Camden, NW1 7PN
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Camden, at 27 Parkway, is rated 4.3 out of 5 across 1,136 reviews on two platforms, including 324 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleI had a fantastic experience with Rishi and couldn’t recommend him highly enough. From the very beginning, he was very professional, knowledgeable, and incredibly responsive. He kept me informed at every stage of the process and made what …
Dear Bjeshka, Thank you for your kind comments regarding Rishi and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
1/5
TrustpilotMy experience with Marsh & Parsons has…
My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.
Dear Joseph, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relation
5/5
TrustpilotJasmine was incredibly helpful and…
Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative
Dear Matthew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotGreat experience could not recommend more!!
My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!
Dear Emily, Thank you for your review, and mentioning your experience with Giles. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleCan't speak more highly of James at Marsh and Parsons. We were looking for a rental property in central london at a very difficult time in the market and he couldn't have been more helpful, showing us off market properties. Highly Recommend
5/5
TrustpilotIndia was attentive and knowledgeable when helping us find our forever home.
We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.
Dear Kaycee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
4/5
TrustpilotWe recently purchased a property…
We recently purchased a property through Marsh and Parsons Willseden Green. We dealt with an agent called Henry who was absolutely fantastic throughout the whole process! Initially Henry showed us a few different properties to try and get a feel for what we wanted, we found him to be very knowledgeable about all the properties and when he wasn't sure about something, would get back to us promptly with the information. We always felt like Henry would show us properties that we would actually be interested in, not just anything in our price range. We had obviously seen properties through other estate agents, but Henry was by far, the best of the bunch and personable. Even when we had to take a break because of lockdown Henry was patient, didn't bombard us with calls and emails and actually contacted us back when we said he should! We would thoroughly recommend him and will be contacting Marsh and Parsons again when we decide to sell.
Hi Dexter, thank you so much for taking the time to leave us your kind review! We're delighted that you're happy with your experience and will be sure to pass on your feedback to Henry and the rest of the team at Willesden Green. Kind regards, Marsh & Parsons
5/5
TrustpilotProfessional
Stefani consistently provides a professional and efficient service
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe had a really positive experience working with our selling-side agent, Jaina. She was consistently kind, responsive, and a pleasure to communicate with throughout the process. She acted very warmly toward us, took the time to show us multiple properties, and even kindly drove us home near Camden after viewings, including when we moved on to view flats in other areas. Most importantly, she and her company ultimately found us the best flat we saw during our search, and for that we’re truly grateful. We really appreciate the effort she and the company put into helping us find the right place, and we enjoyed working with her throughout the journey.
5/5
TrustpilotRecommend M&P to use!
Derbhla was an amazing property manager to me whilst I was living in a property managed by M&P. She responded to requests quickly and was very accommodating to help wherever she could, going above and beyond at times. Would recommend M&P and Derbhla highly and had a great experience with them.
Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI had an excellent experience with Scarlett! Extremely prompt responses after I reached out about the property, she was on time to the viewings and communicated professionally throughout the process. The viewing itself was great, approachable, and informative. She was patient while I inspected every detail of the property and she fielded all of my questions on the spot effortlessly. It's definitely a breath of fresh air to have an agent who knows the property thoroughly and not having to chase someone down for responses!
Dear Chelsea, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
1/5
TrustpilotDishonest, Negligent, and Entirely Landlord-Focused
My experience with Marsh and Parsons has been appalling. Over the past 18 months, I’ve dealt with rodent and moth infestations, a persistent damp and black mould issue, and numerous unresolved maintenance problems. Despite raising these issues repeatedly, they remain neglected.The letting agent has repeatedly misled me by claiming they’ve contacted the landlord or are taking steps to resolve the problems, only for me to find out later that no action has been taken. They make vague statements to create the illusion of progress but fail to deliver. Their clear priority is serving the landlord’s interests, not addressing tenant concerns.Adding to the frustration, the high turnover of letting agents means communication is a constant challenge. Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunication and delays. It’s exhausting and completely unprofessional.When I requested compensation for my belongings damaged by damp, they outright refused on the basis I don’t have a receipt and this is not in line with their policy. The landlord also refused the request on the basis I could’ve stored items elsewhere in the house, further enforcing the lack of usability of my living space. Contrasting this, they are quick to enforce trivial matters like grass length or act promptly when an issue affects the landlord’s property insurance. This blatant double standard is unacceptable.I would not recommend Marsh and Parsons to anyone seeking a reliable or tenant-focused letting agent. Their dishonesty, neglect, and poor communication make renting through them a miserable experience.I am extremely surprised by the volume of 5 star reviews and question the integrity of these.
Dear Emma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThey hire good people
Jasmin Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.
Dear Sam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley
5/5
GoogleWas very impressed with James Bruckner who deals with lettings, helpful and knowledgeable
Dear Loretta, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleI’d like to thank Saira for taking her time to explain and show me around, she an absolute star, she made the process so much easier, she made me feel comfortable and at ease throughout the process.
Dear Farhan, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
5/5
GoogleSold my flat in Archway recently through Marsh & Parsons (with Rishi). Rishi was great in all the process - reactive to email which is a must - their price was competitive, and the process went relatively smoothly. They managed to find a good buyer in a tough market, and everything went as expected.
Dear Fabien, Thank you for your kind comments regarding the Camden & Tufnell Park team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotAbdullah has been very responsive…
Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.
Dear Pascal, Thank you for taking the time to leave us a 4 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat responsiveness
We have moved in for three month, I've been impressed with Marsh&Parsons responsiveness and proactive approach. A big thank you to Phoebe Negueroles, our property manager, she consistently replied to our inquires and efficiently addressed any issues that arose. Her effective communication has contributed to our positive experience in our new home.
Dear Zhou, Thank you for taking the time to leave a wonderful 5* review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat experience with the estate…
Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.
Dear Natalia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, lesley
5/5
TrustpilotHaving just completed my sale
Having just completed my sale, I am writing a thank you very much to Neela Patel, my state agent. She gave me a sensible and professional advice about the market, discussed fully the offer a d the entire process and even after the offer was accepted, she kept me well informed. Even to help push a few answers from the seller solicitor!! This experience would have not been the same without her help and support, and I am very grateful to have met such a professional agent.
Dear Marisa, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
5/5
GoogleI had a really great experience with Marsh & Parsons, especially working with Rishi. He was professional, responsive and genuinely helpful throughout the whole process, always keeping me updated and making everything feel much smoother. …
Dear Anna, Thank you for your kind comments regarding Rishi and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotBeen managed by Owain for several years…
Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.
Dear Vic, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GooglePhoebe was so helpful and informative during the process of letting my place out. I hadn’t done so before but she was clinical with her vetting of applicants & I was extremely impressed with the service she delivered! Thanks again Phoebe
Dear Tom, We really appreciate you taking the time to leave such lovely comments about Phoebe. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJames B, you are a star. Thank you for your support
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
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