Trusted Agent profile · Camden
★★★★★
1,852 reviews across 3 platforms
199a West End Lane, London, NW6 2LJ, Camden, NW6 2LJ
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Camden, at 199a West End Lane, is rated 4.4 out of 5 across 1,852 reviews on three platforms, including 238 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward West Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Randall
Thank you Randall - Excellent service as usual from KFH
Thank you for your wonderful feedback, Dan. We are delighted to hear that you consistently receive excellent service from our knowledgeable team. We pride ourselves on our reliability and we look forward to supporting you again in the future.
5/5
TrustpilotAndree is fantastic
Andree is fantastic, attentive and liaises really well between myself and the Landlord.
Thank you for your kind words, Sarah. We are glad to hear that Andree provided attentive support and effectively communicated between you and the landlord. Please reach out if you need further assistance; we are always here to help.
1/5
TrustpilotPoor staff experience
We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.
5/5
TrustpilotUsed KFH mortgage brokers when…
Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.
5/5
TrustpilotThanks to the team at KFH
Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process. I was satisfied with the service provided.
1/5
TrustpilotTerrible experience with Tim Beattie in…
Terrible experience with Tim Beattie in West Dulwich. Do not sell your home with him. There was a lack of communication, he doesn’t listen, he doesn’t answer calls, and he is simply ill-mannered. I do not recommend him and pity the team working under him.
1/5
TrustpilotWe purchased a property through KFH, Disappointed
We purchased a property through KFH West Dulwich. Many months after our offer was accepted, we finally completed and moved in, to our surprise on that day the house didn’t resemble much the property we had agreed to buy. Both front and back gardens had been completely neglected to the point where you can’t basically walk around, the carpets were in an appalling and unusable state. The house was so dirty that every surface was covered in dust and mouse droppings, there were spider webs throughout the property, and it was clear that no effort had been made to leave the home in a reasonable state for its new owners. When we raised our concerns, the estate agent responded that their role was basically to hand over the keys. While we understand that the condition of the property is ultimately the seller’s responsibility, we would have expected the agency to provide at least some guidance to them about leaving a property in a presentable condition for completion, especially since we were patient enough to wait much longer than the original estimate date. What should have been an exciting day turned into a disappointment within the first ten minutes of walking through the door. The lack of care from the sellers, left a very an awful impression, when you pay over a £1m for a house, one would expect some decency from the agents and the sellers to leave the place in a nice state.
5/5
TrustpilotGreat service
Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.
Thank you for your kind words, Marco. We are thrilled to hear that Maria has been professional, kind, and responsive. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotAmazing work from Lily Porter
I highly recommend Lily Porter at KFH for helping to resolve an issue we (the tenants) experienced with our landlord. Lily worked tirelessly to ensure our concerns were heard and reassured us every step of the way, keeping in regular contact the entire time until the situation was resolved amicably. Thank you Lily!
5/5
TrustpilotSawan is a 10/10
Sawan was easily the most competent and reliable person in our whole property purchase process. He is super responsive, extremely organized and thorough, cannot recommend him enough.
Thank you for sharing your experience, Agnes! We are thrilled to hear that you found our support reliable and knowledgeable throughout your property purchase. If you have any further thoughts to share, please feel free to reach out to us.
5/5
TrustpilotThese guys always go the extra mile
These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.
Thank you, M Sinclair, for your wonderful feedback. Your recommendation means a lot to us as we strive for truly successful outcomes with our local expertise.
4/5
TrustpilotOn the whole I had a positive…
On the whole I had a positive experience dealing with KFH. Having had my flat on the market for over a year with no buyers I was recommended KFH. My two main contacts were Ellis Cruise and Joe Newson. They were very quick and frank about the what my flat would actually sell for and were quick and efficient in getting it on the market and finding a buyer. Although the process itself took much longer than I and they anticipated and the actual price achieved was below my expectation, I think they did everything they could to complete the sale and kept me well informed throughout. I am happy to recommend them.
5/5
TrustpilotLinda was Fantastic
Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.
5/5
TrustpilotAndree is always a pleasure to deal with!
Andree is always quick to respond to any questions I have and deals with them efficiently. She's always cheerful and friendly on the phone and feeds back any information to me.
5/5
TrustpilotLily has been great
Lily has been great: speedy, attentive and very diligent. A great service
Thank you so much for your kind words, Feisal. We're thrilled know that you were provided with speedy, attentive, and diligent service. Your feedback inspires us to continue delivering quality and trustworthy support, and we can't wait to welcome you back soon!
5/5
TrustpilotMaria Sanchez has been excellent
Maria Sanchez has been excellent: very responsive and takes ownership.
Thank you for your kind words. We truly appreciate your feedback. We're delighted to hear that Maria has been so responsive and has taken ownership of your needs. Our team is committed to delivering quality results and supporting our clients every step of the way. If you have any further thoughts to share, please feel free to reach out to us.
1/5
TrustpilotExtremely poor service
My experience with the Canada Water branch was incredibly frustrating, easily the worst I’ve had with a letting agent. From the start, the process was chaotic and poorly managed. We were left waiting for over an hour with no real communication, and even after more than six weeks, the agreement still wasn’t finalized. The agents came across as disorganized and lacked basic ownership of the process. I had to repeatedly chase for updates and push things forward myself, which is completely unacceptable. Overall, a very disappointing experience and far below what you’d expect from a professional service.
5/5
GoogleI recently worked with Nye on letting my property and found him to be exceptional from start to finish. He was proactive, highly professional, and incredibly responsive throughout the process. Nye went above and beyond to support me, offering clear advice and always acting with integrity and care. Even when circumstances changed, he handled the situation with complete professionalism and understanding. I would not hesitate to recommend Nye to anyone looking for a knowledgeable and dedicated lettings agent.
5/5
TrustpilotAmazing experience from start to finish…
Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!
1/5
TrustpilotUseless incompetent company
Useless incompetent company. They screwed up paperwork at beginning of tenancy. Then try and blame landlord saying we didn’t read paperwork, nothing about their own incompetence and failure to audit their own staff. They refused to provide legally obligated paperwork. They withhold money. They refuse to resolve. Their customer service is incompetent and doesn’t respond and doesn’t resolve. Their executives hide behind complaints processes and doesn’t actually know what they are talking about, spouting incorrect illegal drivel. They shared private banking details to third parties and kept them visible for over one month. They attempted to force commission on 24 month tenancies that don’t exist. Their only response to anything is forcing ‘upsells’ constantly and breaking laws. They are a shameful company. Avoid them at all costs.
5/5
TrustpilotThe team at KFH Kennington
The team at KFH Kennington were extremely helpful. Specifically Ella, whom supported me throughout the entire process. From start to finish, Ella was extremely professional and friendly. Her expertise and dedication made what could have been a stressful experience feel smooth and manageable.
1/5
TrustpilotPoor service across a number of branches
I’ve been to a number of viewings across different branches and the overall service I’ve received has been consistently poor. Staff don’t give you much time and are quite blunt. Given this is a role requiring people skills, more training is required of staff. There’s also the sensitivity of buying a home which is often overlooked. The process of putting in an offer is quite long and they don’t discuss with you, they just send you a link.
1/5
TrustpilotBranch Draker KFH Sloane Square Estate & Lettings
Branch : Draker KFH Sloane Square Estate & Lettings If you are tenants, avoid this agency at all costs! It’s an absolute disaster. During my three years of renting through them, every time I asked for something, I received no answer. However, the one time their bank details changed and my rent payment was delayed by just 48 hours, I immediately got a threatening email! When I moved out of the flat, which had been poorly maintained by the landlord, it took them one whole month to return my £3,000+ deposit. Timeline of events: • Tenancy ended on March 9, with a full professional cleaning carried out by the company recommended by the agency itself. • March 19: WhatsApp from my landlord, “I released the deposit yesterday (Jack).” • March 20: Email from the landlord, “Yes, please do so. I told Jack from the agency already!” • March 23: Email from Jack, “Please liaise with Mr. Dragone to release the full deposit as instructed by Ms. Wesseloh.” • March 27: Email from my landlord, “Let’s bring this to an end, please. I agree to your proposal below.” • April 1: WhatsApp from landlord, “I don’t have time to argue any longer. I’m informing Robert now regarding the release.” • Then another message from the agency - same day - “The landlord has confirmed to proceed with the agreed deduction of £120 + VAT (£144). I have passed this to the post-tenancy team for processing.” • Finally, I received my money back on April 10, more than a month later! The check-out report even stated that the flat was in the same condition as at check-in, except for a few minor carpet stains. « The bathroom door handle was missing at the start of his tenancy, and the bathroom window appears to be in much the same condition as it was at the start of the tenancy. The toilet I do not see any real difference. The carpet there are some minor additional marks, excluding the marks caused by the door rubbing on the carpet » The only person who truly helped me was Mitchel McKnight, who did his best to mediate between the dishonest landlord and me, thank you, Mitchel! Unfortunately, since their merger with KFH, this agency suffers from a total lack of accountability from the different departments.
5/5
TrustpilotI recently bought a property through…
I recently bought a property through KHF and the experience was pleasant. I would like to thank Linda for being extremely helpful, responsive and supportive throughout the entire process providing clear guidance along the way. Linda, Jimmy and Vinay were thorough, proactive and professional and would definitely recommend their services.
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Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward West Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
