Kinleigh Folkard & Hayward West Hampstead Sales reviews in Camden

★★★★★ 5/5

Trustpilot

Outstanding service

From the very beginning, our experience with KFH was outstanding. Susan’s strategic advice on how to bring the property to market, pricing, and handling multiple offers was exceptional. Her expertise gave us complete confidence that we were making the right decisions throughout the process. Melissa was simply amazing. She combined professionalism with genuine warmth and empathy, making what was an emotional time so much easier. She was always personable, considerate, and caring, and nothing ever felt like too much trouble. One of the things that really stood out was how proactive Melissa was in keeping everything moving. I had several valuable meetings in the office where Melissa connected me with the buyers to agree completion dates and work through the final details together, which made the whole process feel collaborative and helped avoid unnecessary delays. Melissa also arranged for us to meet the buyers on completion day so we could hand over the keys personally, show them around the house, and share the history and character that had made it such a special home for us. It was a thoughtful touch that meant a great deal to us and to the buyers. The entire KFH team combined outstanding professionalism with genuine care and personal service. We always felt informed, supported, and in very capable hands. We couldn’t have asked for a better experience and would wholeheartedly recommend KFH to anyone looking to buy or sell a home. Thank you, Susan, Melissa, and the whole team!

Caroline · 6 July 2026

★★★★★ 5/5

Trustpilot

Big thanks to Max and Farhana - excellent experience!

Max provided an exceptional customer experience for us from the viewing to signing contract stage of our rental property in Putney. We are so thankful for Max's consistent communication and strong willingness to guide us through the process. Max was readily available to support us with any queries in a calm, professional and polite manner. We'd also like to thank Farhana for doing a brilliant job showing us a close contender flat. Farhana was highly professional, intentional and informative in the way she showed up. She actively listened to our preferences and did a fantastic job sourcing a wonderful prospective apartment. Many thanks Max and Farhana for a truly pleasant experience for what could have been a stressful transition!

Hannah · 2 July 2026

★★★★★ 1/5

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This was my first time dealing with KHF…

This was my first time dealing with KHF and it was the worst experience ever. Abbie Rogers was extremely unprofessional and rude. You can tell when someone is experienced in their job and when they are young. We kept stressing to her we need an update on whats going on with the tenenacy agreement as we needed to vacate the existing flat too (bearing in mind we had given the holding deposit more than a month before out move in date and also accepted the offer- and we had 2 young children) she was very dismissive and rude kept saying stop emailing and that she will update when there is one. HIGHLY RECOMMEND STAYING AWAY FROM ABBIE ROGERS!

S.C · 8 June 2026

★★★★★ 5/5

Trustpilot

Professional and warm

The KFH Dulwich Village branch have that brilliant balance of being professional and extremely knowledgeable, while also being so warm and friendly. We felt we were in very safe hands for the sale of our flat. Sharon moved heaven and earth and pulled off a pretty wobbly chain of six properties - superb management of us, our buyer, and very sage advice about to handle our purchase. And she’s also good fun!! We wouldn’t hesitate to recommend them - we felt like someone was in our corner and had our best interests at heart while navigating a long and difficult process.

Rachel · 23 September 2026

★★★★★ 5/5

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Lily is a really great property manager!

Lily is a really great property manager and I really couldn’t do without her support. I’m very protective of my flat as I used to live there myself and few very attached to it. Lily’s speed, knowledge, experience and professionalism give me total peace of mind. Thank you Lily for the great collaboration.

AJ · 22 April 2026

★★★★★ 5/5

Trustpilot

Ella was excellent very professional…

Ella was excellent very professional and highly recommended . Her attention to detail was first class and made some wonderful suggestions Will go to the top for sure

Sergio.chiavarini · 21 September 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.

Dan · 29 April 2026

★★★★★ 1/5

Trustpilot

Appalling property management, zero support, and complete ghosting, stay away from KFH

I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management. Unfortunately, those hopes were short-lived. Property managers were swapped out constantly, and most were incapable of communicating basic maintenance issues to the landlord. When I faced severe issues, including ongoing serious neighbor disturbances involving the local council (RBKC) and the police, management showed complete apathy. My repeated requests to break the tenancy were ignored for months. Now that I am finally leaving, they have failed to even acknowledge my termination notice or outline the next steps. I am expecting a full refund of my final two months' rent payments, and I am fully prepared to escalate this legally if my funds are not handled properly. Avoid this agency at all costs.

Lilia · 16 August 2026

★★★★★ 1/5

Trustpilot

We rented the 41A property and…

We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.

Imogen · 14 August 2026

★★★★★ 5/5

Trustpilot

Support

KFH have been our managing agent for many years now and I have always found the support to be professional, timely and very helpful. Shikha was a brilliant managing agent for some time and has handed the baton onto Lauren who is doing a wonderful job in supporting me as a landlord.

Louise · 9 March 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars, I would

I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).

JR · 4 August 2026

★★★★★ 5/5

Trustpilot

Charlotte was quick to update us on…

Charlotte was quick to update us on news from both the buyers and those involved in the chain. Viewings were made with the minimum of disturbance to us and feedback was given after each viewing. I recommend KFH Muswell Hill

Bovril · 6 June 2026

★★★★★ 5/5

Trustpilot

Property Manager Nick

Property manager Nick at KFH Wimbledon has been amazing. We’ve had various maintenance issues that haven’t been simple to resolve, and Nick’s the first person in the world of renting that we actually feel cares and that we can rely on. Cheers Nick!

Aaron · 21 April 2026

★★★★★ 5/5

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Mohamed and his team (Alisdair and…

Mohamed and his team (Alisdair and Chris) have been amazing. I have two properties rented out by them. They have gone out of their way to deal with any issues I’ve had and dealt with it courteously and promptly. With regards to getting tenants, they listen to your remit, and have been proactive in getting appropriate tenants which I have had difficulties with past letting agents. Whenever I call Mohammed, he gives me excellent and honest advice, and always goes above and beyond what is required of him. I am really pleased with the service KFH lettings team has given me over the years and would definitely recommend them to others.

Jamuna · 4 March 2026

★★★★★ 5/5

Trustpilot

Consistent professionalism from start to finish

I’ve worked with KFH Southfields Sales on more than one occasion, and what stands out to me is that they are not just sales agents, they are true partners throughout the process. Connor, Laura and the wider team consistently demonstrate integrity, follow-through, and clear communication. In an industry where things can sometimes feel purely transactional, KFH Southfields operate with professionalism and accountability. They say what they will do, and they do it. Having navigated more than one complex process with them, I have always felt supported and well informed. That consistency builds real trust. I would confidently recommend Connor, Laura, and everyone at KFH Southfields to anyone looking for an agent who values relationships, not just individual deals. Forever grateful!

Sylvia · 3 March 2026

★★★★★ 5/5

Trustpilot

Excellent property management

Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.

Marina · 2 April 2026

★★★★★ 1/5

Trustpilot

Money Grabbing.

We recently moved out of a property rented through Kinleigh Folkard & Hayward (KFH) after over three years as responsible tenants. The check-out process with the Battersea branch was, without exaggeration, the most aggressive and money-driven experience we have ever had with a letting agent. Despite taking genuine care of the property and maintaining it to a high standard throughout our tenancy, KFH attempted to charge us for virtually everything they possibly could. It felt less like a fair assessment and more like a deliberate attempt to maximise deductions. There was no sense of balance, no reasonable discussion, just an overwhelming focus on extracting money. In particular, our dealings with the branch manager, Tatiana, were extremely disappointing. We did not feel listened to or treated with any goodwill as long-term tenants. Based on our experience, we would strongly caution anyone considering renting through this branch. Make sure your inventory is watertight, document everything, and be prepared for a fight at the end of your tenancy.

Karen · 26 February 2026

★★★★★ 1/5

Trustpilot

Non-professional and Poor service- Disappointing.

KFH promised much and some of the staff were engaging and possessed good communication skills which suggested that they would do what they stated. Sadly, they did not do this and put forward an inappropriate 'tenant' that did not truly exist. It was a rapid tenant proposal, indicating limited investigation or validation. There was poor financial evidence. Much of this process seems to have been done by other companies and there was no consistent KFH governance/ oversight. Once in the house it was used by multiple people against the direct instruction for a family tenant. The property suffered much damage, memories of a house and home were ruined and finally the 'tenant' was evicted. Despite all of this KFH state that they did a good job, charged their commission despite not fulfilling what was instructed. It seems there is limited reflection within the company as to how they could have done this better and seem to accept that a house may be 'trashed' and KFH have no accountability.

Peter · 25 February 2026

★★★★★ 5/5

Trustpilot

Helpful and attentive property management

Lily is responsive and clear in her communication when it comes to navigating any repairs or questions we might have had since moving into this rental property. She's knowledgeable and reassuring, always professional when liaising between ourselves and the home owner, seeing each request through thoroughly.

Abigail · 9 March 2026

★★★★★ 5/5

Trustpilot

One great individual is all you need

Like every landlord , my relationship with my Managing agent is “well, when I don’t hear much from them and don’t have to fight about wrong charges/ expensive maintenance/ long gaps, then they are doing their job”. For once, I am leaving a 5-star review because someone has been going well over the call of duty to help me out of a mess I have put myself into - Ashling Arfaoui at their Clerkenwell Lettings management. In 20 years of buy to let it is the first time I feel I need to really acknowledge someone so here it is. My only fear is that they transfer me away from her 🫣😂. So, thanks Ashling !

Georges · 18 February 2026

★★★★★ 1/5

Trustpilot

Purchase of a flat

We had a very disappointing experience with this estate agent while purchasing a flat in Muswell Hill where they represented the sellers. Throughout the process, their conduct felt heavily biased in favour of the sellers, with little regard for fairness or transparency toward the buyers. Communication was selective, important information was not clearly disclosed at the appropriate time, and responses to reasonable queries were often delayed or avoided. There was also consistent pressure applied to push the transaction forward, even when legitimate concerns had not yet been properly addressed. Rather than acting as a professional intermediary facilitating a balanced transaction, the approach felt one-sided and transactional. Buying a property is a significant financial and emotional commitment, and buyers deserve honesty, transparency, and professionalism. Unfortunately, that was not our experience here.

Artemios · 16 February 2026

★★★★★ 5/5

Trustpilot

Property Manager

KFH is managing my property for years. They are great specially Shane Simpson who is my Property Relationship Manager. Shane is fantastic in what he does. He’s friendly, patient, committed and communicative. I couldn’t ask for a better property manager. Celina Burn

Ms · 31 March 2026

★★★★★ 5/5

Trustpilot

Note of appreciation

I wanted to take a moment to express my sincere gratitude for the exceptional service I received from Andree at KFH Recently, I experienced an issue with no hot water or heating at my house. Andree went above and beyond to assist me throughout the entire week. She consistently followed up, made calls, and coordinated with the necessary companies to ensure everything was resolved promptly. Andree’s empathy, dedication, and proactive approach truly made a difference during a challenging time. Her outstanding customer service exemplifies the high standards that KFH represents. Thank you, Andree, for everything you’ve done and caring about my family wellbeing!

Riyad · 9 February 2026

★★★★★ 5/5

Trustpilot

Excellent experience with KFH

Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.

Adrian · 28 April 2026