Trusted Agent profile · Camden
★★★★★
1,856 reviews across 3 platforms
199a West End Lane, London, NW6 2LJ, Camden, NW6 2LJ
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Camden, at 199a West End Lane, is rated 4.4 out of 5 across 1,856 reviews on three platforms, including 238 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick, Easy and Efficient!
My experience with Jenelle has been extremely smooth and efficient. She has ensured the process of renting has been quick, easy and has always been on the end of the phone when needed. I am very grateful for her hard work in which can sometimes be a stressful process!
5/5
TrustpilotI had a brilliant experience with KFH
I had a brilliant experience with KFH. Stephen was extremely proactive, knowledgeable, and contactable. The KFH team did a great job of selling my house quickly and at a good price.
1/5
TrustpilotTERRIBLE EXPERIENCE
TERRIBLE EXPERIENCEAs owner I do not suggest at all KFH. They forgot to deduct from my statement the rent that a previous tenant had payed and to give me back the fees that I had payed to them. Instead to apologise for the mistake they refuse to take there responsability asking me and the tenant to solve the situation between us and even wanted the tenant, not them, to give me bavk the fees that they kept twice.In 32 years of renting the flat never happened such a unprofessional and really bad behaviour
5/5
TrustpilotGreat Service
Henrietta Macer and Josh Collins of the Putney branch were really great and went that extra mile for me throughout the process. I was hardly talking to anyone from my other estate agents (selling my property) but they were unfailingly nice and helpful.
1/5
TrustpilotNot a great experience to be honest…
Not a great experience to be honest although the people I dealt with were pleasant. I had to rewrite the sale particulars because the ones drafted by KFH were inaccurate, including as to very basic things like the position of local tube stops, number of bathrooms, car parking, floor plan, etc. I had to ask for external photos to be redone as they were taken from the block’s least favourable elevation. Subsequently there was a refusal to take my instructions as to the continued marketing of the property once an offer had been accepted and a failure to pass on to the prospective buyers certain conditions which attached to my acceptance of offer. All in all I thought KFH’s service and professionalism to be poor. In the other hand they found me a buyer so I am grateful for that. I instructed the Canada Water branch.
5/5
TrustpilotDealing with KFH was great!
Estate agents get bad press but our experience with KFH in Brockley could not have been better. Gintare was professional, friendly, polite and helpful throughout. Her communication was outstanding and she made the purchase process smooth from start to finish.
5/5
TrustpilotExcellent from start to finish
We had an excellent experience with KFH. Sawan was so supportive right from the start and the whole process was managed very smoothly. Thank you KFH!
1/5
TrustpilotSelf interested and unresonable.
Absolutely would not recommend renting through Farringdon branch. Letting agent does not care about anything including regulations, and will tell you to pay 6 months upfront before even writing up a contract. Will also selectively air your questions if she so pleases, and then blame you for not being quick enough when she springs it on you. I understand that it is a stressful market but the manner that things were dealt with cannot be justified, especially coming from a sales agent.
1/5
TrustpilotProfoundly dishonest
Profoundly dishonest. I wanted to break my lease. They agreed verbally. Months later, when all preparations had been made and when I was due to move out within days, they sent me a document in legalese saying that they had *now* received instructions from their client and were prepared to process a contract release *on condition* that I paid them £3,000+ in liquidated damages first - while they continued to hold my deposit. Of course, I refused to pay and there wasn’t much they could do about it. But it added a lot of unnecessary stress to what should have been a smooth and easy process. Estate agents. I have been a tenant and a landlord and I have seen the process from both sides. My experience is that if there is an opportunity to stiff the tenant - who is usually the party with less power - they will take it. My experience with KFH showed me that they are no different, despite the high ratings on this site.
5/5
GoogleThe KFH team is truly incredible! Especially Andre! What an absolute pleasure to work with him, swift, professional, caring and a legend. Wholeheartedly recommend these folks, we were on the market for months looking for the dream home... and they made it happen!!
5/5
TrustpilotHighly recommend
We had a great experience with KFH - they were super efficient, made sure they found the right property for us and were available to answer any questions - Niki was notably helpful! Would highly recommend.
5/5
TrustpilotA cut above!
We can honestly say that KFH completely exceeded our expectations! They were professional throughout, achieving an excellent price for the house, keeping us up to date during the whole process and just generally being both proactive and helpful. Armir was a pleasure to deal with. A cut above!
5/5
TrustpilotExcellent customer focus & service
A big thanks to Keith Choruma in the Southfileds branch - consummate professional as always. Excellent communication, quick response to queries and just really pleasant to deal with. Much appreciated as a time pressured landlord.
4/5
TrustpilotThey rented a flat for us
They rented a flat for us, and they achieved a higher rental income pcm than the other agents estimate. Had it occupied very quickly and efficiently. One thing though. We lost all of that additional rental income in fees to KFH.
1/5
TrustpilotHighly unprofessional surveyors. No response after more than a month!
I applied for a mortagage on April 10th 2024 to Nationwide. This company requested a valuation to the unprofessional and irresponsible surveyors from Kinleigh, Folkard & Hayward (KFH). These so-called professional surveyors conducted an inspection on April 22nd. After more than a month they failed to deliver the report and refuse to provide any explanation as to what is going on. They give updates every 2-3 weeks usually requesting for unnecessary documents such as whether the flat has a balcony and this has to be provided using a specific format and signed by a specific person. Impossible to get and unnecessary as they did an inspection. I am about to lose the transaction as the seller wants to withdraw because of KFH. Thanks so much! Keep using scam like tactics with your customers! Application reference number from Nationwide: M629280331
5/5
TrustpilotKFH Blackheath were as helpful as ever…
KFH Blackheath were as helpful as ever in securing the tenancy for my flat. Thanks to Natalie and Lisa who managed everything for me, taking the time to establish the best terms for the tenancy renewal.
5/5
TrustpilotTom was excellent all the way through…
Tom was excellent all the way through the sale process, keeping us informed and going above and beyond to make it as smooth as possible. He was the same agent when we purchased our property and we didn’t hesitate in using KFH when selling. Thanks again Tom.
5/5
TrustpilotValuation was ambitious but result was good
Valuation was very ambitious and set expectations that were not met. However, overall I was kept informed and they were great help with dealing with the awkward purchaser who had lots of last minute snags.
5/5
TrustpilotSawan and team at the Muswell Hill…
Sawan and team at the Muswell Hill Branch were excellent. Very patient, and all round good service every step of the way. Would recommend!
5/5
TrustpilotVictoria and her team that took charge…
Victoria and her team that took charge of my apartment at the east Dulwich branch was engaged, supportive and receptive from start to finish. This was of particular importance to me as I was facing some difficult issues. Overall a smooth experience.
5/5
TrustpilotProfessional
Professional. Keep you advised throughout the process.
5/5
TrustpilotProactive estate agency. Annabel Barnard went out of her way to…
Annabel Barnard went out of her way to arrange a viewing at short notice- and then for all the other members of the family who had to have an opinion!
5/5
TrustpilotAnthony Wesley
Anthony Wesley was brilliant. He was very helpful and cooperative to resolving a query on a clients account which had a positive outcome. Very quick responses to emails and a pleasure to work with. Thank you!
5/5
TrustpilotI honestly can't thank Will at KFH…
I honestly can't thank Will at KFH enough the last few months. Without his support selling my property it wouldn't have got over the finish line. I will be forever grateful to him! Hugely recommend his services and KFH for everything. It's been a pleasure. Thank you again <3
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