Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding service
It is hard to overstate how brilliant Oliver and Shaun at KFH Highgate have been throughout the whole process of listing our property to completion. At every stage of the process, Oliver and Shaun, and all the staff at KFH Highgate, made a significant amount of time for us and helped us through what is a typically an incredibly stressful process. Regular communication with Oliver, typically initiated by him, made this stress almost non-existent. When we were eventually under offer, Oliver recommended a service to help find a solicitor for us; both this service and our subsequent solicitor have also been excellent and we will continue to use the solicitor for our onward purchase. We have had very mixed experiences with estate agents in the past; KFH stands alone in the great care and respect that they have treated us with and made the whole experience of selling a property as exciting as it should be. I have recommended them to many people in the area who are thinking of selling and I will continue to do so.
George · 28 May 2024
★★★★★ 1/5
GooglePlease do not use their services. They are liars and cheats. Their senior negotiators have no ethics and tell you “white lies” to just ease of a situation. We had put down an offer and the negotiator led us on and told us he could bring down the price at a said amount and made us move forward with an offer. Now he takes a U turn saying he was fairly confident which was false. This was after we confirmed twice if he had spoken to the landlord on lowering the price. He then has the audacity to phone me and tell me that the landlord wants to wait on his original listed price. Right after he hangs up, next minute I can see that the property reads as “Let Agreed” on Rightmove!! Absolutely terrible people! Avoid at all costs. They are not at all working in your favor. Totally get that this is a cut-throat market but one cannot stoop so low. Shame on them!
Abha · 26 May 2024
★★★★★ 5/5
TrustpilotCharlie is a wonderful Estate Agent
My wife and I have been looking for a place for ages, and all other estate agents didn’t quite get what we needed. That was until we met Charlie, he was very professional, available on the phone and overall incredibly helpful and friendly. I’d recommend Charlie to anyone.
Oscar · 15 May 2023
★★★★★ 5/5
TrustpilotAn exceptional service …
Grant and the team at the Southfields branch of KFH delivered an exceptional service and ran the whole process through the chain seamlessly. I would highly recommend them.
Dan · 3 August 2024
★★★★★ 5/5
TrustpilotKFH Balham
Professional and courteous.Good communications from the start. My main contact Joel was always available and kept me updated on progress and any issues. Completed the house sale in good time and with relatively few issues.
Keith · 25 March 2024
★★★★★ 5/5
TrustpilotBest Estate Agent in NW3
We have been happily using KFH for a while now to manage the rental for one of our properties and more recently they supported us in the sale of our property, and they did a really great job! Special call out to Jonathan who was incredibly patient and supportive, even on my grumpy days. I would have no issue recommending their service and we will certainly be using them again in the future. Thanks again, Anthony & Mariana
Mariana · 26 June 2024
★★★★★ 5/5
TrustpilotFirst Time Buyer and felt at ease.
Lucas Matta has demonstrated remarkable patience and responsiveness in addressing all my needs. As a first-time buyer, I naturally had numerous questions and sought financial advice. Having engaged with three other online brokers previously, I found their approach to be more focused on pushing products rather than understanding my concerns. This often left me feeling hurried and confused, with my worries largely unaddressed.A paramount concern for me was securing a mortgage product that not only aligned with my financial capabilities but also provided peace of mind regarding monthly repayments. Given the significance of this investment as a first-time buyer, finding a suitable product was imperative. I needed assurance that my monthly payments would allow for comfortable living while still affording me the flexibility for indulgences, vacations, or unforeseen expenses.Lucas not only ensured the product met these criteria but also took steps to incorporate features such as early repayment options, facilitating quicker interest reduction. His attentive approach and dedication to finding the right fit have truly set him apart.
Nolan · 18 May 2024
★★★★★ 5/5
TrustpilotShaun and Evan from KFH Highgate are brilliant
Shaun and Evan from KFH Highgate tell us ours was one of the most complicated sales they have ever managed.... I have to say I would not have got through it without them both. their calm measured professional approach was so incredibly helpful and supportive. they were responsive and respectful but determined and full of balanced experienced advice. They understood the area, the market and our needs. I cant thank them enough for their help over the last 9 months.
Consumer · 17 May 2024
★★★★★ 5/5
TrustpilotVery professional team!
David was so helpful and always tried to reply quickly and let me see the house when I asked. However, everyone at the beckenham office was always so friendly, helpful and kind. Really professional overall. Would definitely use them in future.
Kate · 8 November 2023
★★★★★ 5/5
GoogleThe KFH West Hampstead team were amazing to deal with whilst we tried to find a flat to rent in the area. They were professional and extremely accommodating from the outset.
Special thanks to Reece Wallace who went above and beyond to find us our new home! I would highly recommend him and this team to anyone moving homes.PositiveQuality, Professionalism, Value
George · 24 October 2021
★★★★★ 1/5
TrustpilotNicol Smith and management at KFH has…
Nicol Smith and management at KFH has been extremely disappointing. The maintenance manager has failed to organize essential property cleaning before our moving-in date, causing significant inconvenience. Additionally, they have consistently postponed addressing both important and emergency maintenance issues, leaving us in a difficult and frustrating situation.Communication with the property management has been particularly poor. They refuse to acknowledge the problems we report, often speaking over us and diverting the conversation to lectures about manners rather than addressing the issues at hand. This dismissive attitude and lack of responsiveness are unacceptable and unprofessional.I strongly advise anyone considering this property to think twice, as the maintenance management’s ineptitude and lack of communication make for an incredibly frustrating living experience
Krembo · 17 May 2024
★★★★★ 5/5
TrustpilotLovely Agent
Our agent Myles is absolutely lovely and made the whole experience of securing a new property to rent painless and efficient. Thank you Myles!
Sharon · 2 October 2024
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service start to finish from Jamie and the team.The whole process was easy and simple to understand, communication was great and we were constantly updated on progress regarding our sale.
Karim · 3 June 2024
★★★★★ 5/5
GoogleNye Newcombe was readily available whenever I had questions or needed assistance. His prompt response and clear communication were extremely appreciated.He’s support throughout the referencing and paperwork process made me feel so confident. Thank You Nye.
Tilish · 26 February 2024
★★★★★ 5/5
TrustpilotSeriously look no further!
KFH weren't a company I'd even considered before yet they stood out above every other estate agent firm I spoke to when considering the sale of my flat. From the moment I began to get to know their team, I was reassured again and again through their exceptional and professional actions that they were the right choice. No issue, query, wobble on my part was ever too much for them - they've clearly mastered the art of holding both vendor and buyer in high esteem which smoothed the way at every stage. It was an emotional move for me and they carried me through every day of the process with care and craftmanship. I cannot recommend KFH enough now and will see no other agent when I next plan a move.
SMac · 13 May 2024
★★★★★ 4/5
TrustpilotQuick & efficient service from KFH
Tyrone at KFH was amazingly quick and efficient in getting my property on the market … indeed I could hardly believe that within two days of deciding to sell, the photographs , measurements, details and energy certificate etc etc had all been seen to and i was up and running! And I was impressed with the fact that he & the whole team took my personal circumstances into consideration at all times - they were all very friendly and calm and did not push me to sell before I was ready . It was also helpful to feel that my own views mattered and that I was actually listened to.
Snow · 11 May 2024
★★★★★ 5/5
TrustpilotThey are always available when for a call
They are always available for a call and reply to emails in a short time.
They are willing to explain patiently any information and to discuss all the choices and get through the process step by step.
Amira · 24 November 2025
★★★★★ 4/5
TrustpilotThoroughly recommend
We recently completed our purchase with KFH Sydenham and would highly recommend their services. Siobhan and the team were great throughout: very accommodating, excellent communication and we couldn't be happier with how things went.
Alex · 1 April 2024
★★★★★ 5/5
TrustpilotGood mortgage broker (first time, leasehold)
I used Kevin Hurley as my mortgage broker (separate to my estate agent). As a first time buyer he was super helpful and broke it all down for me, and I rarely had to chase. would recommend
Camilla · 23 November 2025
★★★★★ 3/5
TrustpilotKaren Rawlings of Surrey Quay has been…
Karen Rawlings of Surrey Quay has been excellent including helping sort various tenancy difficulties. But much else about KFH is less good - little action,confusing depts. Little help.
Paul · 20 July 2024
★★★★★ 5/5
Trustpilotexcellent mortgage broker service
Lucas was brilliant as my mortgage advisor, he was always on hand via email or phone for queries, and he was really transparent with feedback, information and requirements.
Priya · 19 July 2024
★★★★★ 5/5
TrustpilotIt was a very nice experience with this…
It was a very nice experience with this company specially with one of the employees there he’s name is Peter.He was working hard to help to find a flat with a good quality and good price.Thank you Peter and your team.Hisham
Hisham · 25 October 2023
★★★★★ 5/5
TrustpilotSawan was a huge help
Sawan was a huge help, knowledgeable and experienced, with excellent advice throughout. He was patient and good-humoured and made what can be a daunting process smooth and easy to understand.
S · 11 June 2024
★★★★★ 5/5
TrustpilotOmar was very professional & helpful in…
Omar was very professional & helpful in assisting me finding a rental property. He made the process less stressful by explaining everything clearly, & assured all was well when I moved in. Fantastic customer service & would recommend this branch.
Angela · 15 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
