Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible agency (especially the St John’s Wood branch). They were in charge of finding new tenants for my fantastic landlord, and all they did was to leave the flat open while I wasn’t there multiple times following visits, breaking windows and leaving them open, and leaving the light on for WEEKS while I was absent. They will refuse to take responsibility and ignore all texts and calls, even after admitting they were at fault. The team is rude and their customer service horrible. Don’t recommend at all. Landlords beware: they took more than 4 months to find a new tenant and they will treat your flats poorly (I’m glad I had cameras and texts to prove everything to my landlord).
Maria · 24 August 2024
★★★★★ 5/5
TrustpilotIsabelle at your Balham office was most…
Isabelle at your Balham office was most efficient and made the whole flat purchase smooth. There were the usual hiccups which she handled and resolved immediately. I would recommend anyone to her.
Henrietta · 23 August 2024
★★★★★ 5/5
TrustpilotGrace Kossi-Lessa
Grace Kossi-Lessa Grace was very patient and very professional. Thank you for making her debut so smoothly. Thank you for being in this process, Your support and informationGod bless you
Lenin · 24 September 2024
★★★★★ 5/5
TrustpilotEfficient and proactive
Laura and the team at KFH were most efficient dealing with a long and complicated house purchase. They kept me informed of the process at all stages and were very proactive and helpful.
Ailsa · 5 August 2024
★★★★★ 5/5
TrustpilotI walked in to speak with someone in…
I walked in to speak with someone in Lettings at KFH Queen’s Park and Tamanna was more than helpful, I was very impressed with her knowledge in both the rental market and the area considering being so new to the industry. We need more agents like this!
Jo · 24 October 2023
★★★★★ 5/5
TrustpilotRemortgage help
Sawan and Sharon were excellent and went the extra mile in trying to get my remortgage over the line. Incredibly helpful and responsive and made sure I had everything in order. Thanks again to you both!
David · 7 June 2024
★★★★★ 5/5
TrustpilotSpecial shoutout to Kevin and Isabelle!
Shoutout to Kevin and Isabelle for being professional, friendly, attentive and proactive. They ensured that the process ran smoothly from start to finish. I will definitely be using Kevin again for my next property remortgage/purchase.
Rhiannon · 25 June 2024
★★★★★ 1/5
TrustpilotIf I could give no stars I would
If I could give no stars I would. The rent is consistently paid late with some months missing. Kelly Mckvoy is ok with this and is not willing to do anything about it. Aprils rent being paid in may is not acceptable and causing cash flow problems but no one seems to care
Tayo · 30 April 2023
★★★★★ 5/5
TrustpilotSolid advice
Had the good fortune of dealing with Cleo McKay, who was thorough in her advice regarding the complexities of being a landlord, offering solid advice without the waffle. I’ve yet to meet anyone in the industry as clued up and genuine in her field.
Customer · 7 November 2025
★★★★★ 5/5
TrustpilotWould recommend KFH to sell your home
Very easy to sell our house with KFH. We sold for asking price with the first viewer. Would recommend. Our contact was Deana, she was always responsive and did a great job with the sale to push things through with the buyer. Many thanks
Katie · 2 November 2025
★★★★★ 5/5
TrustpilotHighly Recommend
We bought our house with KFH. Linda was extremely professional and efficient and really went above and beyond for us to try and make it as stress free as possible.
Alice · 6 September 2024
★★★★★ 5/5
TrustpilotPardeep Chahal - Mortgage Broker
Pardeep was brilliant during my purchase. Always helpful, quick to respond to any queries and easy to work with. I would absolutely recommend to anyone looking for a mortgage broker.
Ali · 4 September 2024
★★★★★ 5/5
TrustpilotLucas has been great to work with
Lucas has been great to work with, he’s done an amazing job getting our mortgage secured so quickly and we couldn’t recommend him more! Super friendly and got us a great deal :)
Miss · 15 July 2024
★★★★★ 5/5
TrustpilotExcellent Estate agent
I had an excellent experience with KFH when letting my property. They were professional throughout, particularly Sabeena who regularly updated me throughout the process.I can`t recommend them highly enough.
S · 19 September 2024
★★★★★ 1/5
TrustpilotEaling seekers should avoid this place
The Ealing branch of this pedestrian agency is arguably the worst agency of anywhere in the land. The director takes all comments s though they were a personal assault on herself, and quickly slides into sulking-teenage-girl mode if everything doesn't go her way. To enquire about any property (just an enquiry) you need to endure a forensic analysis of your financial situation and they will then proceed to inundate you with details of properties in areas in which you wouldn't dream of living.
Oliver · 31 July 2024
★★★★★ 5/5
TrustpilotKfh worked as a team to sell my…
Kfh worked as a team to sell my mother’s flat. We were pleased with the solicitor that they recommended. Unfortunately we had to wait for probate and hadn’t realized the process would be long and drawn out as it was. The only drawback was that we put it on the market too soon. I would have been pleased for advice that we should wait for several months as it incurred further unnecessary cost for us due to the flat management fees when potential purchasers dropped out without notice, due to the length of time probate was taking.
Lynda · 30 July 2024
★★★★★ 5/5
GoogleWe have been clients of KFH West Hampstead for about 12 years now.
The lettings manager James Boal and his team have always delivered.
Extremely satisfied with their work and knowledge of the market.
Antonio · 25 June 2024
★★★★★ 1/5
TrustpilotAbsolutely terrible building management…
Absolutely terrible building management company. I’ve lived in a building for 12 months managed by this company. During our time here, one of the lifts was broken for 10 months. Despite numerous complaints, nothing was done to rectify this issue. Finally they repaired the broken lift, we have 2 working lift for 3 days before they shut down the alternate lift. So once again, we’re back to one lift. Of which, you cannot call it from the ground floor as the button on the ground floor has been broken for 2 weeks now. Once again, this has been reported numerous times. Additionally, I reported a total security door failure on an entire floor which took them 6 weeks to even call me back to ask which floor it was… we’ve had one of the main security gate open for 3+ months which has coincided with parcels being stolen. The company’s solution, leave the broken gate, and install security cameras - but not where the parcels are stolen from… honestly for a company with a 45 year history I’m beginning to question how you’ve made it this long.
Liam · 28 July 2024
★★★★★ 5/5
TrustpilotFantastic experience!
Myself and my partner recently purchased our first property, thanks to Hannah and the brilliant team at KFH. There were some complicated aspects with the property being probate and previously shared ownership, but Hannah’s patient and transparent approach really helped the process of agreeing a price and navigating the sale! Would definitely recommend.
Chrissy · 29 March 2023
★★★★★ 5/5
TrustpilotGood communication and the ability to…
Good communication and the ability to assemble a one-stop legal team and surveyor package. Kevin was incredibly helpful throughout the process and quick with his responses to requests for information.
Mark · 28 August 2024
★★★★★ 5/5
TrustpilotLucas at KFH Tooting was very helpful…
Lucas at KFH Tooting was very helpful in supporting me with my mortgage. He was very knowledgable, always helpful with questions and very on the ball. Before each meeting, everything had been organised in advance and the meetings went seamlessly.
Olivia · 19 February 2024
★★★★★ 5/5
GoogleWe had a positive experience with KFH West Hampstead. It was apleasure to work with Nye, a reliable and honest agent, who offered a calm, clear and genuine approach during negotiations, helping to ensure a smooth and professional moving process.
P · 3 December 2025
★★★★★ 5/5
TrustpilotWe dealt with Colin Gillibrand…
We dealt with Colin Gillibrand throughout the turn over from one tenant to a new tenant. Colin was always readily available to discuss our various matter and was helpful throughout.One small criticism would be, when a matter was being dealt by the head office of KFH. They do not know us and are bureaucratic and therefore very impersonal. We wish the whole process could be dealt by the local office.
Hugh · 13 August 2020
★★★★★ 5/5
TrustpilotKFH Blackheath
Matt and his team at KFH Blackheath did an excellent job pricing our flat realistically to achieve a quick sale in a difficult market. They were able to pinpoint serious buyers who stayed the course to a satisfactory conclusion. I would certainly use KFH again.
John · 27 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
