5/5
GoogleEllie has been superb in the process so far - she’s tentative, detailed and keen to help both the buyer and seller which is vital. She works extremely hard to make sure everyone feels comfortable with the next steps - highly recommend!
Trusted Agent profile · Camden
Hunters West Hampstead reviews in Camden
★★★★★
947 reviews across 2 platforms
223 West End Lane, London, NW6 1XJ, Camden, NW6 1XJ
Hunters's office in Camden, at 223 West End Lane, is rated 3.1 out of 5 across 947 reviews on two platforms, including 326 Google reviews rated 4.8.
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Reviews
Every review we hold for the Camden office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAppalling group of folks!
Appalling group of folks! This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
5/5
GoogleUmit at Hunters provided an excellent service when I sold my flat, helping to take care of most of the logistics as I was overseas. Everyone was very responsive and helpful throughout the process.
Agent replied · 16 April 2026
Thank you for your lovely review. I’m really pleased we could help make the sale as straightforward as possible while you were overseas. It was a pleasure working with you, and I’m glad the team could support with the logistics along the way. All the best with your next chapter!
1/5
TrustpilotCriminals
Misrepresentation, poor service, property management and unlawful practice Unlawful terms in the tenancy agreements, do not uphold their mutual terms as the agent, assume consent to access outside of tenants availability and threaten to break in unlawfully. Have done repairs in house that have caused injury and condition of rental has damaged tenant belongings, mould not disclosed, just covered up to blame tenant later when we leave, constantly asking for access and putting employment at risk but accuse tenant of breach when asked for compensation as in the tenancy agreement . Barely manage property unless theyve been reminded something important has expired. Estate agent happy to make threats to break and enter without legal knowledge, on behalf of a company that is owned by another agent that is well known for illegal practice, unsure if landlords know the legality of the contracts they've signed with Hunters without knowing and checking whether the terms are legal and lawful. Convinced they will be attempting to take money from the deposit as a form of ponzy scheme that pays for more unsafe repairs in propertys, check your doors, lights bulbs and curtain rails dont fall on your child's head, and if the property sets on fire Hunters will deny any accountability, so I doubt they will have integrity in the case of death and if you lose your job because of them they'll kick you out after breaking in (illegally) to make it possible to kick you out. Staff cant cope with reading lots of words in a row, so they don't acknowledge or respond to complaint and the staff will reframe anything you say or do in their favour anyway. Eve's review confirms our experience, its almost the same. They will evict if you ask them to ensure your home is safe and to uphold their mutual terms of the tenancy, they do not follow the eviction to repossession procedure lawfully and expect you to agree to hand the keys back by the notice period they decide at random without serving recorded notice and further violating access law. Using commercial laws for residential properties hoping noone will notice and they will not be accountable when the landlord is in court at their own expense.
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
5/5
GoogleGreat experience with Samir tried his best to help my current situation well appreciated 👍 …
Agent replied · 10 October 2026
Thank you for your feedback! We’re glad to hear Samir was able to support you and provide help during your situation.
5/5
GoogleEllie was great in assisting me with my property search, ensuring the property was the right one! Will definitely be contacting Hunters again for the next move!
Agent replied · 22 January 2025
Thank you, Bianca!
1/5
TrustpilotHunters - Tring - useless
Given that the purpose of an estate agent is to bring sellers and buyers together, as a potential buyer I found Hunters service abysmal I tried to make a viewing appointment for a property they had for sale. They said they would phone or email me. Nothing. Tried again two days later. Person I spoke to seemed surprised at what had happened and said would get back to me. Nothing. Were I to be selling a property, I would not be using this estate agency. Perhaps they only do it as a hobby.
5/5
GoogleI cannot speak highly enough of Hunters West Hampstead estate agents, especially Ellie Haughton and Ruben John! From the outset, Ellie impressed me with her warmth, professionalism, and efficiency. Thanks to their efforts, the transaction was finalized quickly. She was always there to address any questions or concerns I had, demonstrating remarkable responsiveness throughout the process. Thank you, Hunters West Hampstead, for the outstanding service!
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
5/5
GoogleI just wanted to give a huge shoutout to Josh! Although I didn’t sell my property through Hunters in the end (multi-agent contract), Josh was committed to bringing in viewings regularly. He was super communicative and someone you knew was results-driven. Thank you for all of your efforts.
Agent replied · 25 October 2024
Dear SJNE, Thank you for taking the time to leave us a great review, we are glad that you were happy with the service that you received from the sales team. Kind Regards Hunters Team
1/5
TrustpilotAre the staff in the Highfield Road…
Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.
1/5
TrustpilotVery bad customer service.
Very bad customer service. I requested for a viewing and the agent texted me over WhatsApp about the viewing times and said viewing can be done only on weekends and evenings. No other estate agents texted me over WhatsApp and others called me directly when I made a inquiry and even scheduled my viewing appointment according to my preference but this agency seemed not so interested in selling the property or whatever. Next thing when he finally had a suitable time for my viewing, I had to cancel the viewing because my car was in the garage and they said it was not ready for collection so I called the estate agent to inform him about it and this guy was so rude. He didnt even say bye and just hung up. Very disappointed.
1/5
Google“ I’m not from that department(sales) and there is no one here(Tuesday-3.26pm).. and I don’t know anything about it. But give me your phone number and email address, and someone will call, text, or email you back.”NOTHING!!!
5/5
GoogleJosh was great to work with, he made our purchase as smooth as possible. He was always happy to pick up the phone and answer/deal with any concerns. We are so grateful to have had such a great estate agent as a first time buyer.
Agent replied · 25 October 2024
Dear David, Thank you for taking the time to leave us a great review, we hope you enjoy your new home! Kind Regards Hunters Team
5/5
GoogleI had a fantastic experience with Hunters, thanks to Gabe. He was incredibly knowledgeable, answering all my questions during the property viewing while being patient and allowing me plenty of time to explore without being pushy. Gabe has been very responsive in all our communications, and his professional yet personable nature made the experience of looking for a first-time home even more enjoyable.
1/5
TrustpilotUNPROFESSIONAL AND DISHONEST
Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"
5/5
Google100% highly recommend Hunters, they have sold two properties recently for me. The sales team are exceptional. They went over and above to help push my sale through. Nothing phased them. I was truly blown away by the service, I will actually miss speaking to the team… thank you. You made it so much easier. Grateful beyond words.
Agent replied · 25 October 2024
Dear Frances, We are so pleased to read this, thank you for taking the time to leave us such great feedback. We hope to work with you again in the future. Kind Regards Hunters Team
5/5
GoogleGreat experience with Abdul. Professional, helpful, and easy to deal with. Highly recommend!
Agent replied · 10 October 2026
Thank you for your feedback! We’re glad to hear Abdul provided a professional and helpful service throughout your experience. We appreciate your recommendation and wish you all the best.
5/5
GoogleGabe John is fantastic. Genuine, professional, honest, friendly and knowledgeable, I would highly recommend working with him to buyers and sellers.
Agent replied · 22 January 2025
Thank you for your great review, Rosie!
5/5
GoogleThank you for helping me secure my dream home in a very professional and friendly manner. I truly appreciate it.Thank you so much for Mr Umit.👍 …
Agent replied · 16 April 2026
Thank you so much for your review. We’re thrilled to hear you’re happy in your new home and glad we could make the process smooth and positive for you. All the best!
5/5
GoogleMany thanks to Aaron Gardener for selling our flat. He is an experienced agent, able to manage the transaction with great confidence. He kept us informed throughout. Very grateful for all his hard work to close the transaction. Highly recommend.
Agent replied · 25 October 2024
Dear EMM, Thank you for the positive review, we are pleased that you were happy with the service that you received. Kind Regards Hunters Team
5/5
GoogleA huge thank you to Joshua and Jaison. It’s been a seamless experience and they’ve both gone above and beyond my expectations. Very efficient, conscientious and a pleasure to have worked with them on finding my new home. I would certainly recommend working with them.
Agent replied · 25 October 2024
Dear Ayesha, Thank you for the great feedback and for taking the time to leave the review. We are so glad that you are happy with the service that you received. Kind Regards Hunters Team
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hunters West Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
