Hunters West Hampstead reviews in Camden

★★★★★ 1/5

Trustpilot

Worst estate agent I have ever dealt…

Worst estate agent I have ever dealt with. I was told lies from the very start of the sale of my house. Staff do not get back to you having to chase them all the time, they didn't seem to have a clue what was going on. Had I been given correct information from them at the very start I would have been able to make an informed decision regarding who I sold my house to. When I complain they did not even have the decency to contact me personally. Absolute disgusting customer service.

Customer · 10 June 2025

★★★★★ 5/5

Google

I just bought my first property through Max Gourgey of Hunters (West Hampstead branch). The process was tedious and relatively complex at times (conveyance issues), but we sailed through them all smoothly with an absolute diligence and high quality supervision of Max. Max is not a common agent you see out there everyday folks. He is an honest, patient, well informed and truly professional agent. If you work with him you can be rest assured that you are in good hands. Best wishes for all you first time buyers out there!

Payam · 26 October 2022

★★★★★ 5/5

Google

Hunters was the only place where we managed to find a last minute dream apartment in the area we wanted to live in, and I have to thank Alfonso for being so welcoming and efficient with setting up a viewing the very next day we entered the agency. He has always answered our questions, and we have always felt very looked after, as if our worries and needs are important to both Alfonso and the company as a whole. Very good experience so far!

Chiara · 26 October 2022

★★★★★ 5/5

Google

I found my new home and it wasn't actually a property through Hunters; but their customer service was excellent on my search. Studio flat hunting in London can be daunting but they made the process very easy. Clear communication. Very helpful. Honest about the property market and helpful with the negotiation process. They also cared about me finding the right fit of a property whether it was with them or not. They know how to work on behalf of both the landlords and prospective tenants interests in fair way. Pawel and Mike were very pleasant and easy to speak to. Reliable and quick to communicate. I would certainly go back to Hunters in the future.

Alison · 26 October 2022

★★★★★ 5/5

Google

I highly recommend Josh at Hunters West Hampstead. His responsiveness and dedication were instrumental in ensuring the smooth completion of the purchase within the anticipated timeframe, accompanied by excellent communication throughout the process.

Roberto · 30 December 2023

★★★★★ 5/5

Trustpilot

Exceptional ongoing service

Our house selling journey has been a difficult one but despite this, Hunters and particularly Emily Ryan have gone above and beyond to support, advocate and ultimately sell our home! Thank you Emily, you have been exceptional during this stressful time.

Peter · 12 February 2025

★★★★★ 5/5

Google

Ellie showed myself and my uncle a few properties. She was very professional and efficient, knew all the information off we asked for etc. She also helped us place an offer for one of the properties we viewed together and managed our expectations and the sellers feedback very well. Look forward to working with her again in the future!

Fatima · 15 January 2025

★★★★★ 1/5

Trustpilot

Waste of time - No show

Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him. Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time

Rachel · 15 August 2025

★★★★★ 4/5

Trustpilot

Hunters Estate - Demi May

Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi

Indi · 15 July 2023

★★★★★ 5/5

Trustpilot

Selling our house has been tough

For the last year we have been selling our house, which has been extremely hard as there have been a lot of twists and turns not all good, But the staff at Hunters have been wonderful, they have helped us with everything from helping me write emails and chasing solicitors. Paula and mostly Michelle have gone above and beyond they have been wonderful and have made something I was dreading that little bit easier, Thank you for everything 😊

Rachel · 3 June 2025

★★★★★ 1/5

Trustpilot

Just shocked at how I have been treated...

Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!

Derek · 22 May 2025

★★★★★ 5/5

Google

I had an excellent experience with Hunters and Mike Masilsz. Mike was helpful and supportive in showing me around the property, giving me all the time and help that I needed. He even helped us following our viewing, once our offer had been accepted. I believe that it is partly because of him that we had such a smooth renting process.

Becca · 28 February 2024

★★★★★ 5/5

Google

It's been very good doing business with these guys. Igli has been very helpful - he's done a great job making the whole process smooth.

Ethan · 8 August 2025

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID I rented with Hunters for 6 years and had a terrible experience, on the face of it they leave you to your own devices which granted is welcomed when there are no issues however if one should arise they're nowhere to be seen, I've had leaks and holes in my ceiling including a bust pipe and a seeping waste pipe (only 5 months after we found out it was unsafe to live there), they took months to come back and contact, each time it was sarcastic with statements such as 'well were not sat on our Larry's' - that was from a 'Director'- all while myself and small children suffered. The landlord had to continually be contacted directly for him to resolve issues (not like we were the type which complained but a hole in the roof will do that to you). the Inspections lasted 45 seconds and continually either didn't show or rescheduled as they were overrun and 'cannot run into their lunch' - just dont overrun would be the answer. Very surprised Jack Berson or Jonny Malkinson do not have more of a feel to how their business is ran on a daily basis, should likely remember the landlord is not their only client!!!!

BJO · 19 May 2025

★★★★★ 5/5

Trustpilot

The Amazing Sandra

I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)

Arshad · 2 August 2022

★★★★★ 5/5

Google

All thanks and appreciation to Reuben John who has proved to be the most attentive, diligent and trustworthy of estate agents. His efficiency and readiness to assist in all aspects of our sale was refreshing beyond our expectations after having dealt with other local agents. Repeated thanks to Reuben and his team, well done!

John · 27 June 2024

★★★★★ 5/5

Trustpilot

My brother and I contacted Hunters…

My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.

Cancer · 26 July 2022

★★★★★ 1/5

Trustpilot

Extremely disappointed with this firm

Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor

Co · 10 May 2025

★★★★★ 5/5

Google

First time buyers here. Nervous newbies looking for a home. Jason was helpful friendly and professional, guiding us through and coordinating the process. We were apprehensive at first but it all went smoothly. We are now happy residents in West Hampstead. Thank you for making it painless and stress free.PositiveResponsiveness, Quality, Professionalism, Value

Matthew · 26 October 2021

★★★★★ 4/5

Trustpilot

Always happy to deal with Tracy and…

Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks

Jo · 8 April 2025

★★★★★ 5/5

Trustpilot

Really happy with the service, thank you

I've lived in a Hunters rental property for almost 4 years now, and I'm very happy with the service, thank you. Russell and the team are really helpful and make everything easy to understand. Highly recommended!

Jo · 11 March 2025

★★★★★ 5/5

Trustpilot

I recently sold 3 houses with Hunters…

I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers

Anthony · 24 May 2022

★★★★★ 1/5

Trustpilot

Horrible Company, Do not use them.

They are very lazy with their work and don't try as much compared to other firms we've interacted with. They made multiple basic spelling mistakes in the detailing of certain properties, such as 'life support' instead of 'lift support' and somehow misspelling 'appliances'. They also have poor communications between potential tenants and letting people, telling us 15 minutes AFTER the designated time that the tenants would not be coming, even though the arrival was booked a week in advance.

Abuzz · 7 May 2025

★★★★★ 5/5

Google

Big thanks to Richardo for his professionalism and hard work. He always responds to emails quickly and arranges viewings flexibly. Wishing him all the best in his career!

Yunjie · 29 January 2024