Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have just sold my Hampstead flat with the assistance of Gideon Gold.
I was hugely impressed with the service received from Gideon, from instruction in May to Completion today.
Gideon understands the absolute importance of communication with his clients; buyers and sellers alike. He is the most pro-active individual I have ever met in the real estate industry. He was in constant communication with all parties, from start to finish and with his help, we achieved a successful outcome.
He has perfected his negotiation and diplomacy skills, which assisted in achieving a great sale price and a committed and happy buyer.
I will be actively recommending Hunters, West Hampstead, to everyone I know. He is a great ambassador for the brand and indeed his own staff.
Thank you Gideon!
Saba · 12 December 2013
★★★★★ 1/5
TrustpilotIf I could give zero stars or negative
If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster.
When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys.
A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree.
Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude.
I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.
Josie · 6 September 2024
★★★★★ 1/5
TrustpilotNot transparent, poor communication, poor customer service
1. Not transparent, even though they have a duty to disclose issues with the property once asked.
Hazel · 27 June 2026
★★★★★ 5/5
TrustpilotWe are incredibly grateful to Real…
We are incredibly grateful to Real Estate Agency HUNTERS and especially to Nicole Coombes for her outstanding support throughout our home-buying journey. She was always available, extremely responsible, and made the entire process smooth and stress-free. As first-time buyers, we truly appreciated her friendly and professional approach, which gave us confidence at every step. Thank you, Nicole, for making this experience so easy and enjoyable!
Руслана · 2 April 2025
★★★★★ 1/5
TrustpilotPoor customer service
My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.
Ethan · 28 August 2024
★★★★★ 1/5
TrustpilotI had Terrible Experience, Avoid at All Costs
I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
Abbz · 13 April 2025
★★★★★ 1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
Mrs · 19 March 2025
★★★★★ 5/5
GoogleA big shout out to all at Hunters West Hampstead, especially Ellie and Reuben. This agent goes above and beyond to make the process a success. Highly recommend and would use again.
Annabel · 26 August 2024
★★★★★ 5/5
GoogleEllie was very flexible with her timings for the viewings, informative about the properties we viewed and very helpful. I highly recommend Ellie to any clients as shes great!
Breta · 11 October 2024
★★★★★ 5/5
GoogleFirst experience with Hunters in any capacity, and was shown a flat by Gabe. Excellent experience. Gabe was very helpful, personable and professional, and would definitely work with again. Recommend.
Mo · 25 September 2024
★★★★★ 5/5
GoogleWith our tenancy coming to an end and having a newborn at home, during this difficult times, Matteo went above and beyond to ensure smooth viewings. He was very organised and punctual on his appointments and gave us heads up in advance. He was extra cautious and kept all Safety measurements on spot on every single visit. Thanks Matteo!
Theo · 26 October 2022
★★★★★ 5/5
GoogleI recently bought a property with the help of Jaison and Hunters. Jaison came into the transaction halfway through due to the original agent leaving the company, but made sure that the purchase kept moving smoothly even to very tight timescales. He was friendly, approachable and a great point of contact between the seller and I. Would highly recommend Hunters in the future.
Min · 26 October 2023
Agent replied · 25 October 2024
Dear Min,
Thank you so much for your review. We are pleased that we were able to assist you with the purchase of your home and that the service you received met your expectations.
Kind Regards
Hunters Team
★★★★★ 1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
Emma · 20 August 2024
★★★★★ 5/5
GoogleHunters were fantastic throughout the whole buying process. From the initial search, Jordan knew exactly what I wanted and wasn’t pushy, and always punctual for viewings. Then when I eventually found my flat, they were super helpful in getting to completion. I would thoroughly recommend using Hunters for a property search in NW London. Big thank you to Jordan and the team for helping me find my first home that ticked all the boxes.
Yasmin · 27 October 2019
★★★★★ 5/5
TrustpilotExcellant help,to somebody as thick as…
Excellant help,to somebody as thick as me.
Been very ill but they went out of there way to help,ESPECIALLY BETH
EXCELLANT
FROM CRAIG
Craig · 1 May 2026
★★★★★ 1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
Abigail · 5 August 2024
★★★★★ 5/5
GoogleI worked with Jaison to Purchase our new home in West Hampstead. Jaison is the best estate agent I've ever worked with and is a man of his word.
He even recommended a fantastic local builder who is going to be doing some renovation work to our new home. Professional, Organised and diligent. I've already recommended Hunters to my family and friends looking for properties in the local area.
Simon · 26 October 2020
★★★★★ 1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
Anonymous · 12 July 2024
★★★★★ 5/5
GoogleMy experience with Hunters - West Hampstead has been great. Aaron G. has been very helpful in listening to our needs and navigating through the complex journey of finding our next property. I will definitely continue working with him.
The · 28 February 2024
★★★★★ 5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
Jen · 2 October 2022
★★★★★ 1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
John · 24 February 2026
★★★★★ 1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
Chris · 10 July 2024
★★★★★ 5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
Bronwen · 23 February 2024
★★★★★ 5/5
GoogleHunters is a fantastic estate agency with intimate knowledge of the area and great relationships with buyers, sellers, landlords and tenants. We bought our flat and sold it 6 years later through Hunters and had a great service from Jaison and the team. All unexpected situations were handled with great skill and care. Highly recommended
Sujit · 26 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
