Trusted Agent profile · Camden
★★★★★
1,635 reviews across 2 platforms
146 West End Lane, West Hampstead, London, NW6 1SD, Camden, NW6 1SD
Part of Hamptons, see every office.
Hamptons's office in Camden, at 146 West End Lane, is rated 4.3 out of 5 across 1,635 reviews on two platforms, including 226 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons West Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleRecently purchased a property from Hamptons advised by Ellie in the West Hampstead branch. Ellie was extremely helpful throughout and really made the process so much more straight forward, would definitely use them if looking to sell in the area. Couldn't recommend them enough.
Thank you for taking the time to leave us a review Christopher. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotExcellent service received to date!
I have been with Hamptons for over a year now, great service for this beautiful one bedroom studio flat in the heart of Knightsbridge. You can hear all the noise from ground level even the chatter through the windows but the flat has been worth it. The residents are simply amazing. Since then Amy Goldstein has been very much on top of the management of the property. She replies promptly and will ensure if something requires to be fixed it will be escalated. Thus far, great service received to date.
5/5
GoogleGreat experience communicating with Jake. He made the process simple and stress-free and was happy to help with any questions. Really appreciated the clear communication and advice. Would definitely recommend Hamptons on the back of my experience.
"Thank you for the kind words! We're thrilled to hear that Jake provided you with exceptional service and made the process stress-free. Our team at Hamptons strives to deliver clear communication and helpful advice to all our customers. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleProbably one of the worst lettings teams we’ve had the opportunity to interact with. Very unresponsive, very uncooperative, and in general displaying behaviour that is very unprofessional for a company the size of Hamptons. As things stand, I would avoid if given the opportunity. Update : This review was immediately picked up as you can see from the response below. After emailing Natalie picked up the issue and quickly rectified it. Thank you customer support team for your proactiveness and responsiveness. I have since removed the 1 star.
Thank you for taking the time to leave us a review. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Thank you for your kind review. Prompt, accurate and responsive communication is exactly the standard we strive to deliver. We greatly appreciate your feedback
5/5
TrustpilotGood communication and very fast…
Good communication and very fast response to the maintenance service
Thank you for your positive feedback. We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience. Thank you for taking the time to leave a review.
1/5
TrustpilotHave had the sad experience of them…
Gaslighting experts.Have had the sad experience of them managing my flat in Notting hill if you can call it manage…They charge huge amounts but do not deliver. Do not use Hamptons. They will try and overcharge you on repairs like triple the price.They will try and get you to pay out for things not needed then argue with you about it.They won’t be available ever when you contact them. Always on leave. Communication is a joke.The tenants they find you will not pay rent will steal and there will be little consequence.They will mock you when you complain. I’d be happy to see Hamptons stop operations altogether I have never known of a worse so called high end estate agent!Update: Hamptons reply below is a standard thing nothing else has happen! I’m going elsewhere and expect my money back!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotStay away
Gaslighting experts. Stay away. Incompetent.When agent is informed of lack of service agent will try and tell you it’s your doing. I speak as a landlord. You pay a lot of money for management services but get the bare minimum service back. Constantly having to chase said agent in order to remind them of their job and tasks.Examples include: incorrect amounts paid out, no amount paid out, unanswered emails unanswered messages left at their local office. They’re really quick when it comes to getting their own fees but seemingly can’t be bothered when it comes to actually providing the service you pay for.When said agent is faced with complaints of said lack of service said agent will try throwing it back on you or find any excuse available. The majority of good agents has left this company and I can’t blame them.Everyday I hope things will improve but sadly it doesn’t or haven’t so far.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotOutstanding Service from Hamptons :Many Thanks to Mr Jordan and Ms Rita
We had an excellent experience buying our first home through Hamptons.Jordan and Rita were extremely professionals , knowledgeable ,so helpful and made our dream home possible as quicker than we expected .Being a first time buyers we didn’t know much about the processes.Rita and Jordan put us at ease , and always offered us good advises and dealt with everything in a speedy manner. I am really amazed with their dedications.Both were very dedicated in their work which made us very happy and very grateful.Overall, we had a safe and healthy journey with hamptons .Thanks for everything!!Highly recommended for first time buyers!!!
1/5
Trustpilot⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience when arranging a viewing through our Blackheath office. At Hamptons, we aim to provide a professional and courteous service to all customers, and we are concerned by the issues you have raised regarding the communication you received and the way in which your enquiry was handled. We understand how frustrating it can be when a viewing appointment cannot be accommodated at a preferred time, particularly when travel arrangements and other property viewings have already been planned. We take all customer feedback seriously and would welcome the opportunity to investigate your concerns further. If you would like us to review the matter, please contact our Customer Care team at customercare@hamptons.co.uk, providing your full name, contact details, and any relevant information relating to your enquiry. Thank you again for bringing this to our attention.
1/5
TrustpilotScamming People
Please be very careful when renting any properties from this estate agents, they are refusing to release our "damage deposit" as they are saying the landlord is refusing this and issued us with invalid points. We are a well accredited company it is colleagues who were staying there and paid on time every month, had our own cleaner etc and they are claiming it was left untidy, things broken even though the check out report has not stated any of this and the check out report was left in better condition than when we checked in. The property in question is 28 Gilbert House Wandsworth. Either the landlord they are working with is trying to scam people or they are either way it will be going to court and they will lose out.
4/5
TrustpilotTDS & Dispute settling
I do appreciate, Senior Deposit Manager, Ms Sarah Golder's from Hamptons in helping to settle the dispute with the tenants through TDS channel. Lots of paper work, email communications and effort have been organized to support this process. Honestly speaking, it is quite not a plesant one, but great and sincere thanks to the deposit team and especially heartfelt thanks to Sarah!
5/5
TrustpilotWell done Judy and the Maidenhead Branch of Hamptons.
I have been a landlord client of Hamptons since 1990, latterly with Maidenhead branch. The experience has not only been of a friendly nature, but their service and representation of my interests has always been professional, prompt and positive.Judy Palethorpe is the senior property manager at the branch and I wish to put on record my sincere and grateful thanks for all she has done to ensure the very best of outcomes for me over the many years.Thank you Judy!
5/5
GoogleI have had a recent property viewing of a maisonette at Hamptons, Hampstead branch and liaised with Mark Gulrajani - sales representative. Though, the transaction could not proceed further after an offer due to property was under chain, …
Thank you for your kind words, Rita! We are so glad that you had a pleasant experience with our Hampstead branch and Mark. While we couldn't secure the property for you, we are always here to offer honest and helpful service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotGreat experience with Alex at Hamptons, Earlsfield
I have recently sold my house through Alex at Hamptons in Earlsfield. It’s a stressful experience and there’s always niggles, issues to solve and I found Alex to be highly responsive, engaging and solution oriented. There was no overselling/promising, just great comms and a straightforward approach. I have sold a number of houses and flats through other agents and this was by far the smoothest experience due in large part to Alex!
5/5
TrustpilotA massive thank you to Josh in the Stanmore branch!
Josh was incredible, a real gem! The stressful process of buying was made so much easier with Josh who was consistent in attention to detail, always at the end of the phone for queries. It is rare to find someone who is so personable and has such genuine enthusiasm for selling a property! Thank you for all your hard work to make the purchase happen for us!
5/5
TrustpilotChloe Gorton excellent property manager!
Chloe Gorton is our agent at Hamptons and from the moment she was taken on as our property manager we have had nothing but excellent service and feel like we have been properly heard and taken care of. Responsive, caring and polite are a few of the many attributes Chloe has shown. We are grateful for her hard work and professional approach, it is very refreshing.
5/5
TrustpilotHamptons, big thumbs up.
Been tenant under Hamptons for about a year and a half now, had leak issue with boiler. Contacted Hamptons, dealt with Lucy Pickles. She responded very quickly and we went through landlords plumber. Sadly, though not fault of Lucy, or landlord the plumber turned up for repair but never returned to complete despite everyone trying to contact him. At all times Lucy stayed in contact with me to make sure there was progress and intervened on my behalf when there wasn't. Eventually to ensure the issues was completed Hamptons sent there own people to get the job done which was completed without any further delay. Big thanks to Lucy and Hamptons for being so helpful.
5/5
TrustpilotAbsolute gem
Kellie Williams has been managing my property in Blackheath in an absolutely professional and efficient manner. She is responsive, friendly, and proactive, dealing with sometimes tricky issues with a positive attitude. My life has been stress-free thanks to her 5-star help. The whole team (letting and sales) at Hamptons has been of top quality and I am so happy to have peace of mind. Highly recommended.
5/5
TrustpilotOliver
Oliver, Justin, Emily and the team at Hamptons have been efficient, reliable, and a pleasure to work with. We were under time pressure to sell, yet Hamptons went about the process in a professional way, with calmness, expertise and the desire to get the required price at breakneck speed. We would certainly recommend Hamptons Chiswick for their approach and ability to communicate effectively throughout the process. Top work Oliver..!!
Thank you for leaving us a review. It is wonderful to hear Oliver and team have provided you with such a high level of customer service and in particular were able to work in line with your time scales. Feedback is very important to us and we look forward to making Oliver, Justin, Emily and the whole team aware of your review. Thank you again.
5/5
GoogleI'm very pleased with the work done by Ed and Sam at Hamptons during the sale of my house. They were very professional from the first moment we met, right through to completion and always kept me updated on progress. My house wasn't a quick & easy sale due mostly to the market downturn, but Hamptons provided me with more than I expected - both in their professional service and final sale price. I wouldn't hesitate to recommend them to others desiring more of a concierge service than a typical high street estate agency. Ed and Sam took all the worry out of what is usually a very stressful time!
Thank you for your review Liz. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleUsually reviews take the form of either outstanding service or incredibly poor. It's safe to say this is most certainly the former as the dedication both Ed and Sam put into the process of marketing and selling our house was way beyond our expectations. Their knowledge and tact used throughout really was a pleasure to experience first hand and the sheer unwavering professionalism was a delight. The countless calls, emails and text messages I send were all dealt with quickly and efficiently, and I never got the impression that they were bothered by my sometimes constant badgering. I couldn't be happier having chosen Hamptons over competitors (their price was better too). My heartfelt thanks & congratulations go out to Ed and Sam, you deserve high praise for your efforts with this challenging sale in a very challenging market.
Thank you for your review Rob. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleWe worked with Sam at Hamptons over the past few months to purchase our first flat. Though it was a long and somewhat frustrating process at times, Sam was a real joy to deal with throughout. He was very proactive, communicative, and personable. We'd happily work with him again if the opportunity comes up!
Thank you for the great feedback Mathieu. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Lettings Agent West Hampstead was exceptional. The team will be pleased to read your review!
5/5
GoogleI am extremely impressed, and extremely grateful, working with Christina at Hamptons. She is highly professional, responsive and helpful. I would recommend anyone looking to purchase a property in West / South Hampstead to work with Christina and the team at Hamptons.
Thank you for the great feedback. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Lettings Agent West Hampstead was exceptional. The team will be pleased to read your review!
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Tell us what you need and we'll put you in touch. Hamptons West Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
