Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently had an offer accepted on a property through Dominic Tenant at Green and Co West Hampstead. Dominic has been extremely helpful since we first got in touch with him, always making time for our property viewings later in the evenings and even over the weekend. As first time buyers, we had many questions which he happily talked us though. Unlike many other estate agents we worked with through our search, we never felt pressured by Dominic to 'increase' our offers on any property. He respected our budget and eventually negotiated a great deal for us on a property that we really loved. I would highly recommend Green and Co for their services and especially Dominic for the work he did to find the right property for us.
Rohan · 25 October 2018
Agent replied · 23 October 2024
Hi Rohan,
Thank you for this excellent 5 star review for Dominic and the team at Greene & Co in West Hampstead. I am pleased to read that you have had an extremely positive experience all the way through purchasing a new home.Thank you for highly recommending us. Best wishes, Maryjane.
★★★★★ 5/5
GoogleI tried to sell my flat with another agent and wasn't pleased with their customer service. I then chose Greene and Co, who surpassed my expectations with their excellent customer service, advice and hard work. They were easy to get hold of and when I did speak with them they were very helpful. A big thank you to Karolina who relentlessly chased my buyer and their (not so responsive!) solicitor, and helped to get my flat purchase completed. I would definitely recommend this estate agent.
Anna · 25 October 2018
Agent replied · 23 October 2024
Hello Anna,
Thank you for such a wonderful 5 star review and recommendation for our team at the West Hampstead branch. I am pleased to read that you were supported throughout the process.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleMark has been amazing, always available, supportive and helpful.
Thomas · 9 August 2025
Agent replied · 8 September 2025
Thank you so much for your kind words, ! It means a lot to hear that Mark has provided top-notch support and availability. We strive to always be there for our customers and we're thrilled that Mark has been able to do just that for you. We … More
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Hamptons International. They managed my tenancy renewal smoothly, with no glitches, and handled all the documentation electronically, which made the process very convenient. I would happily recommend them.
George · 15 October 2026
★★★★★ 5/5
GoogleMark and Ed were great putting a tricky deal together and managing to get it over the line. If ever an agent earned their fee!
Thanks gentlemen, looking forward to the next one.
Henry · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Mark and Ed were able to successfully navigate your deal. We always strive to provide exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe bought a flat through Scott Finn in Greene & Co. Scott was very helpful and supportive throughout the process. It was our first purchase and Scott guided us to select the best flat which fitted all our requirements.
Scott was very professional, prompt and effective whenever we had a query. He has also been very helpful in answering our queries post the completion.
We would definitely recommend Scott and Greene & Co for buying or selling the property.
Neeraj · 25 October 2018
Agent replied · 23 October 2024
Hello Neeraj,
Congratulations on the purchase of your first home! It is great to hear that Scott from Greene & Co in West Hampstead was extremely helpful and supportive throughout the purchase. Thank you for the recommendation. We wish you all the best in your new flat, Maryjane.
★★★★★ 5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
Konstantin · 22 March 2024
★★★★★ 2/5
GoogleI contacted the Kilburn office regarding a flat they advertised last week asking to book a viewing.
I spoke on the phone with Emily, who told me that due to incompatibility with moving-in dates (we were looking for someone one month and a half from now), she did not wish to show me the flat.
When I said that we could be flexible with dates if we liked the flat, she kept on denying the viewing and in a rude manner she put the blame on the landlord would want tenants immediately.
She then offered to show me similar flats, but I explained that me and my partner particularly liked that one and that I would keep an eye in their website and call them back if we found anything of interest. Emily kept calling me back about possible matches and subscribed me to their mailing list.
I tried to unsubscribe twice, but kept receiving their emails. I called them and asked to be unsubscribed, but the agent was very rude and hang up the phone!
It's a shame to have to deal with rude estate agents who do not seem willing to help you with such a frustrating process. And it's also a shame because this agency seems to advertise very nice flats.
Marita · 25 October 2017
Agent replied · 23 October 2024
My apologies we were unable to match your enquiry and my apologies again if you feel that we have contacted you unnecessarily, this was not our intention. I have discussed this with my colleagues and you have been un-subscribed from emails at the time when you requested this. I can assure you this has been completed. If you need any further assistance please do not hesitate to get in touch. We wish you the best of luck in your search.
★★★★★ 5/5
GoogleThe entire team at Greene did a fantastic job in assisting us in the sale of our property. Particular thanks should go to Peter Gobey who gave very useful advice and was clearly balanced in his approach to all parties involved in the sale, whilst ensuring we were comfortable and satisfied as the seller. Greene's model that provides dedicated support to progress the sale once agreed was particularly useful, and Bonnie Pooley was particularly useful in playing that role for us. Many thanks!
John · 25 October 2017
Agent replied · 23 October 2024
Dear John thank you for taking the time to leave us this excellent review, it is great to see that the Greene & Co. team in West Hampstead were once again able to provide their proven 5 star service. Many Thanks.
★★★★★ 5/5
GoogleWe used Greene and Co to sell our 3 bedroom flat. The process was explained well and we were offered sound advice as to how to market the flat best. This included providing us with a lot of comparatives, which was helpful in setting the price.
Viewings were managed efficiently and communicatively; the one issue we had during the sale process with muddy footprints on the carpet was resolved the next day by Scott, who was professional and responsive throughout the process (which turned out to be very short). I would definitely recommend.
Kerry · 25 October 2017
Agent replied · 23 October 2024
Thank you for the great review and recommendation Kerry. At Greene & Co. we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks.
★★★★★ 5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Manuela · 22 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback.
I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference.
I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts.
Thank you again for your feedback.
★★★★★ 5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Philippa · 12 June 2020
Agent replied · 29 October 2024
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
★★★★★ 5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
Harry · 23 November 2023
★★★★★ 5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
Clare · 21 November 2023
★★★★★ 1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
Thomas · 16 December 2023
★★★★★ 5/5
GoogleHamptons sold my flat in West Hampstead during 2022 and were brilliant. They set a realistic price, got lots of viewings which were accurately scheduled and found a buyer promptly. Special thanks to Sam Shackleton who managed to process through to completion brilliantly. He kept me informed and chased to get it over the line. I would highly recommend!
Amanda · 24 October 2022
Agent replied · 23 October 2024
Thank you for the great feedback Amanda. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Lettings Agent West Hampstead was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleJoe Mitchell helped me to find a nice flat that met all our requirements and cat friendly. Joe was really proactive but not pushy, He promptly organised two viewings as requested and secured us the flat all within a week. Joe also facilitated the referencing and contract signing process which went very smoothly. I found him professional and responsible. I would highly recommend Joe and Green & Co to anyone looking to rent in the area.
Kwan · 25 October 2018
Agent replied · 23 October 2024
Thank you for this fantastic 5* review Kwan for Joe and the team at Greene & Co in London. It is fantastic to read that Joe helped you find the perfect flat for you and your cat and you are now all settled in your new property. Best wishes, Maryjane.
★★★★★ 5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
T · 7 September 2023
★★★★★ 5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Mr · 2 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance.
Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate.
Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise.
Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
★★★★★ 5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Allan · 26 June 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave this review.
We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions.
Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Noelia · 4 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience.
We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately.
Thank you again for bringing this to our attention.
★★★★★ 5/5
GoogleHave been with Hamptons for 4 years and it has been brilliant. The team is very responsive and issues were always dealt with quickly and professionally. My property manager Holly was great to work with as well. She was always friendly and helpful. Highly recommend.
Lerato · 24 October 2023
Agent replied · 23 October 2024
Hi Lerato, we are delighted that you enlisted Hamptons Estate and Lettings Agent West Hampstead and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
TrustpilotHelpful and Professional
We’ve recently moved into a property managed by Hamptons and the experience so far has been impressively seamless. When our washing machine broke down, Max Barnes, our property manager, swiftly sorted out the problem and arranged for us to get a new machine. As we have a toddler, we appreciated the quick turnaround! Max has been very efficient in solving any issues and is always very friendly and helpful. On the lettings side, Catherine Sutton, showed us around the property and was really helpful and knowledgeable. We’ve rented from a few letting agents in Oxford (some good and some not so good!) and we’ve been really happy with the experience so far with Hamptons and would recommend.
S_ · 3 August 2023
★★★★★ 5/5
GoogleI have recently completed my home purchase through Hamptons in West Hampstead. In my opinion, they have the best selection of properties in the area. A big thank you to Josh Cohen who was extremely professional, patient and easy to work with.
I highly recommend Josh to anyone looking to buy in the West Hampstead area.
E · 24 October 2022
Agent replied · 23 October 2024
Thank you for your review E. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
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