Hamptons West Hampstead Sales reviews in Camden

★★★★★ 5/5

Google

Sam was so efficient and helpful in finding a buyer for my house. He was supportive of my worries and was always available for any questions. He was very polite and insisted on calling me Mrs. Levy even though I kept say call me Gail! I hope I will not be moving again but if I was I would certainly contact him and the team at Hamptons.

Gail · 24 October 2022

★★★★★ 5/5

Trustpilot

We had such a fantastic experience with…

We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.

Lale · 6 August 2026

★★★★★ 1/5

Trustpilot

Avoid them at all costs

Moving in my rented apartment with this agency in Guildford was very problematic. It took ages for them to fix basic issues in the apartment, and they could not even produced a receipt for professional cleaning which was not clean after the renovation. I had to deal with many agents to be able to get things fixed (blinds, heater, electricals, etc.)Now that I have left the property, I have received a report where I am held responsible for the same issues caused by their suppliers, claiming a receipt for professional cleaning (that they did not provide) or claiming that a fan does not work that was in fact working. They even mentioned the fact that there were some plates left inadvertenly as damage to the apartment.I left the property in perfect conditions after having been there for only four months a half (I left due to the pandemic), even though I paid for more than six. I would not recommend this agency, not only because of their disorganization, their agressive tone but because of the amount of time I have had to spend in getting things done and now in trying to get my deposit back. It is so much stress that it is not worth it!

Ana · 30 June 2020

★★★★★ 1/5

Trustpilot

Really bad experience

They made us wait until the 10th day after our check-out before telling us that £90 would be deducted from our deposit for bags of garden waste to be taken away. There was no proof that we had left this, by the way. I appreciate that the deposit release is most probably the landlord's decision, but in our case the landlord was a 'family friend' of Hamptons and it's hard to believe that they had no influence in this.During our time at their property, there were certain problems that they caused for us but when I asked for compensation at the end, they refused. It's funny how they can keep money from your deposit despite having no proof of the thing they accuse you of, but when it comes to them paying out money for problems they caused, they can get away with it.The biggest problem we had at their property was that there were broken and creaky floorboards above us. This issue caused us massive problems. We rarely had any peace and lost lots of hours of sleep because of it. Hamptons never once offered to do anything about this problem. They didn't even offer to come and listen to it for themselves. They would fix the easy problems but when it came to something more complex like this, they wanted to have nothing to do with it. It was basically 'speak to your neighbours and the council as it's a civil matter', when obviously the problem was with the structure of the building.At the time of writing this, the property we rented for almost 2 years is under offer for close to half a million pounds. To think that the landlord tried to keep £90 from us for something so petty, it's really hard to believe.

Paul · 17 June 2020

★★★★★ 5/5

Trustpilot

Fantastic Service

Hamptons International and specifically Jacob Forster were amazing during our recent house move. We moved just before Christmas so it was a very difficult time of year to line everything up for the move to happen. Jacob Forster was great, he kept the lines of communication going and liaised with all parties to facilitate the move. If it wasn't for Jacob I very much doubt that the move would have gone through in such a timely manner.

M · 15 February 2021

★★★★★ 5/5

Trustpilot

We used Hamptons from 2019-2020 for…

We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.

Ian · 9 April 2020

★★★★★ 5/5

Trustpilot

Strong in Management

Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.

Tara · 21 May 2026

★★★★★ 5/5

Trustpilot

Ashley Jeanes Marlborough Area Property Manager

I have been working with Hamptons for the past 7 years. I have worked with many other Estate/Lettings agents prior to this and I have to say none come close to Hamptons in terms of friendliness, professionalism and overall knowledge of their industry.The Residential Lettings department who I deal with daily are always on the ball. I deal with several tenants and landlords every day and hear nothing but praise for all the residential lettings team and especially Ashley Jeanes who is my regular contact and first point of contact for both tenants and landlords when any maintenance issues arise. Nothing is too much trouble and every situation is dealt with swiftly and efficiently which means happy tenants and happy landlords!

Stuart · 11 February 2020

★★★★★ 5/5

Trustpilot

Highly professional and polite

Highly professional and politeI used Hamptons Guildford for the sale of my property and it was by far the best experience of selling a property I have had. I had the pleasure of working with Hayley Thorning and Ella Smith. They are both highly professional, incredibly polite and very knowledgeable. Hayley and Ella were exceptional throughout and really helped the whole process along in what was a very difficult housing market. Highly recommended, 5 STAR!

L · 13 May 2024

★★★★★ 5/5

Trustpilot

I rented with Hamptons Marlborough 6…

I rented with Hamptons Marlborough 6 years they were the best we ever rented with. Karen Speechley who managed our property was amazing so friendly approachable and professional. any problems were always delt with they helped me from start to finish when I moved into my first home with my children and I can't thank the lettings team enough Karen Speechley went above and beyond to make it all happen as stress free and smoothly as possible. after 6 years of renting I would highly recommend.Claire vevers Wiltshire.

Claire · 10 December 2019

★★★★★ 4/5

Trustpilot

Friendly process let down a little by timescale

Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.

Marcus · 15 February 2024

★★★★★ 5/5

Trustpilot

I am an approved Hamptons International…

I am an approved Hamptons International contractor but also rent a property form Hamptons International. Rebecca at Rickmansworth is an absolute pleasure to work with and is great at solving any problems that arise. I would recommend Hamptons International, and particularly Rebecca, in a flash! As a tenant I know that I am completely satisfied with the service they offer and as a contractor I know that Rebecca and the team do a great job for the landlords that they look after.

Mark · 6 December 2019

★★★★★ 5/5

Google

Sam was great. He was frequently in touch with updates and chased solicitors on both sides. It was a really long process (for reasons beyond his control) and he stuck with it, going the extra mile, incredibly patient and giving me excellent advice. Highly recommend selling property with him, you'll get excellent service.

Elizabeth · 24 October 2023

★★★★★ 4/5

Trustpilot

Job Well Done

We have recently completed a property sale through the Hamptons International office in Stratford-upon-Avon. During this process Jacob Forster was our Senior Sales Negotiator. The transaction was complex and there were many times when the processes were stalled for a variety of reasons. We were fortunate that Jacob was able to perform under such pressures in a very professional manner which allowed the sale to be finalised within increasingly tight deadlines. Without any doubt, Jacob’s tenacity and his ability to communicate effectively at all levels within the chain, greatly helped the successful completion of the sale.

John · 23 November 2019

★★★★★ 1/5

Trustpilot

Bad for tenants and bad for landlords

Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.

Cristian · 5 November 2019

★★★★★ 5/5

Trustpilot

Great Property Management Experience

We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.

Lauren · 29 July 2024

★★★★★ 4/5

Trustpilot

I dealt with Amelia at the Windsor…

I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.

Olly · 26 March 2024

★★★★★ 5/5

Google

Me and my partner have recently moved into a new flat we’re renting. Jake helped us find and secure the perfect place for us, exactly what we were looking for! Both Jake and Kellie, our assigned property manager, was super helpful with sorting out all the issue and ensure that our renting journey with Hamptons was smooth.

Yana · 9 August 2025

★★★★★ 5/5

Trustpilot

Appreciation to Danish Ashraf

I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.

Roland · 1 June 2026

★★★★★ 5/5

Google

Ed Bloom and his well-trained team at Hamptons West Hampstead are fantastic. Knowledgeable, personable, hard-working, but never pushy. They achieved a great result for us really quickly (particular thanks to Ellie Lustigman). I had not predicted that estate agents could be a pleasure to deal with, but these people truly are.

Helen · 24 October 2023

★★★★★ 5/5

Google

Working with Greene & Co Estates and in particular with Dominic Tennant has been a great experience. Buying and selling a property at the same time in a stressful market can be a hectic process, but Dominic has remained professional and responsive via email or text. He has been working around his schedule to accommodate viewings each time at my convenience and appeared confident, knowledgeable and friendly during the entire process. Green & Co and especially Dominic Tennant are highly recommended

Constantinos · 25 October 2018

★★★★★ 5/5

Google

We have been looking for properties with Greene & Co and Adam Prince had helped us all the way along. He's super professional, approachable and has kept us updated every step of the way. He's gone out of his way to find us properties in areas in which he doesn't even work and doesn't patronise with some of the agent spiel you might ordinarily get when looking to buy! Completely normal and lovely guy to work with - thanks Adam!

E · 25 October 2018

★★★★★ 5/5

Google

We recently had an offer accepted on a property through Dominic Tenant at Green and Co West Hampstead. Dominic has been extremely helpful since we first got in touch with him, always making time for our property viewings later in the evenings and even over the weekend. As first time buyers, we had many questions which he happily talked us though. Unlike many other estate agents we worked with through our search, we never felt pressured by Dominic to 'increase' our offers on any property. He respected our budget and eventually negotiated a great deal for us on a property that we really loved. I would highly recommend Green and Co for their services and especially Dominic for the work he did to find the right property for us.

Rohan · 25 October 2018

★★★★★ 5/5

Google

I tried to sell my flat with another agent and wasn't pleased with their customer service. I then chose Greene and Co, who surpassed my expectations with their excellent customer service, advice and hard work. They were easy to get hold of and when I did speak with them they were very helpful. A big thank you to Karolina who relentlessly chased my buyer and their (not so responsive!) solicitor, and helped to get my flat purchase completed. I would definitely recommend this estate agent.

Anna · 25 October 2018