Trusted Agent profile · Camden
★★★★★
1,506 reviews across 2 platforms
21 Heath Street, Hampstead, London, NW3 6TR, Camden, NW3 6TR
Part of Hamptons, see every office.
Hamptons's office in Camden, at 21 Heath Street, is rated 4.3 out of 5 across 1,506 reviews on two platforms, including 76 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
5/5
TrustpilotThe best property manager!
I've had Olivia as my property manager for a number of years now, and she has always done an amazing job. Second to none service making sure everything is looked after exactly as it should be. I can't recommend her highly enough.
Thank you for taking the time to leave such a fantastic review. We're delighted to hear about your positive experience with Olivia. It's wonderful to know that she has consistently provided such a high level of service over the years and has given you confidence that your property is being looked after exactly as it should be. Your comments about her dedication, professionalism and attention to detail are greatly appreciated, and we'll be sure to pass your kind words on to her. I know she will be thrilled to receive this recognition. Thank you again for your recommendation and for your continued trust in Hamptons.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
GoogleLucy was so helpful in helping us find our new home! She is very knowledgeable about the current market and very transparent about the properties she showed us. I couldn’t recommend her enough!
Thank you so much for your kind words! It was a pleasure working with you to find your dream home. Our team at [business name] takes pride in providing knowledgeable and transparent service to our clients. We're thrilled that Lucy was able to assist you in your home search. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently sold my flat in Belsize Park through Hamptons (specifically Keith Isaac). I firmly believe that, had I been with any other agent or agency, the sale would have collapsed. Keith maintained staggeringly high levels of patience, professionalism and efficiency at each and every stage of the lengthy process. I would have absolutely no hesitation in recommending both Hamptons and Keith. Thanks so much!
We are thrilled to hear that your experience with Hamptons and Keith was exceptional! We pride ourselves on providing top-notch service and we are happy to have exceeded your expectations. Thank you for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb
Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
GoogleWorking with Hamptons as an overseas landlord has been a complete game changer. Holly is an absolute asset - she consistently goes above and beyond, and manages the property with extreme care and diligence. I have not come across anyone even close to offering this calibre of service. Beyond having an incredible attitude, Holly is thoughtful and results oriented, and has terrific judgement - she gives you confidence that your property is in good hands and makes the whole process entirely more manageable
Thank you for taking the time to leave us a review Rukshan. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleA huge thanks to Jonathan Goldwyn , from the hampstead branch, for steering us through our flat sale . Jonathan’s professionalism and experience was apparent from the start and throughout the process. I was very impressed with how he dealt with and kept in constant touch with our buyer and solicitors, and updated me regularly with progress right through to completion. It was my third experience of employing Hamptons , and each time they have delivered, and I would happily engage them again.
Thank you for your review Abid. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleI have been with Hamptons as a landlord for many years now and could not recommend them enough. Whether it be at a difficult time (e.g. economic downturn or COVID) or at a better time, the service and advice I’ve received have always been helpful and much appreciated. I’ve recently worked with Aaliyah Joumana in the lettings team, who was beyond fast in finding me a new tenant when my last one had to unexpectedly leave a tenancy situation due to personal circumstances. And Holly Keeney in the management team is the best property manager I’ve ever worked with. Always quick to reply, with great communication when works need to be dealt with and someone I know will give genuine and honest answers to my questions. They have made what could have been a tricky experience into an incredibly smooth and easy one. Thank you!
Thank you for your review Arif. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
GoogleLucy helped us to find our beautiful flat. She has been so helpful from start to finish: she’s been communicative and flexible in accommodating our viewings. She’s friendly and personable, not pushy and actually gave us breathing space to view the flat properly. Thanks for your help, Lucy! We genuinely look forward to having you round for a coffee when we’re set up!
Thank you so much for your kind words about Lucy! We're thrilled she was able to make your flat-hunting experience a positive one. We're lucky to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotSold a house through Hamptons…
Sold a house through Hamptons Salisbury.Extremely poor customer service & experience. Manager was arrogant & the team we dealt with had no integrity about information they advised us . Didn’t tell us that our buyers didn’t have a mortgage even though they’d said they were able to proceed We told them we only wanted cash buyers .. We wanted a quick sale but it dragged on for months . They made excuses & never admitted their wrong doing . Would never use them again .
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleBeen meaning to write this review for a while, it was an absolute pleasure to meet and work with Lucy Martin. Her professionalism and kindness made her such a delight to work with. She worked so hard to ensure we got the house we wanted and her communication throughout the whole process went above and beyond. We are so lucky we get to call our new place a home.
Thank you for taking the time to share your positive experience with Lucy! At our business, we strive to provide top-notch customer service and we're thrilled to hear that Lucy's hard work and communication exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
1/5
TrustpilotVery bad experience
Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs
5/5
TrustpilotVery good service
Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.
5/5
TrustpilotProperty Well Managed
Constance , our Property Manager in the Horsham office, has been helpful, patient, efficient and professional. We are very grateful to her for orchestrating the various repairs and replacements that our property has needed. Thank you.
Thank you for taking the time to share your feedback. We are delighted to hear that Constance has been helpful, patient, efficient and professional throughout your tenancy. Providing excellent customer service is something we strive for, and it is wonderful to know that Constance's support in coordinating the repairs and replacements at your property has made such a positive difference. I will ensure that your kind comments are passed on to her and to her manager, who will be pleased to hear of the impact she has had. Thank you again for your feedback and for recognising Constance's hard work.
5/5
TrustpilotI have been using Hamptons to help me manage a property
I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.
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Tell us what you need and we'll put you in touch. Hamptons Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
