Trusted Agent profile · Camden

Hamptons Hampstead Sales reviews in Camden

4.3

★★★★★ Great

1,505 reviews across 2 platforms

21 Heath Street, Hampstead, London, NW3 6TR, Camden, NW3 6TR

Part of Hamptons, see every office.

Hamptons's office in Camden, at 21 Heath Street, is rated 4.3 out of 5 across 1,505 reviews on two platforms, including 76 Google reviews rated 4.8.

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4.8 / 5

76

Reviews on Google

This office

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1,429

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

5/5

Trustpilot

Our property manager Patryk has been…

Our property manager Patryk has been great, quick to reply, easy to talk to, and sorts any issues raised quickly. All in all he has delivered a constant, professional and proactive approach. He has made the whole process of renting hassle free.

Mo · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a positive review. We're delighted to hear that Patryk has made your experience of renting both straightforward and stress-free. Providing clear communication, responding promptly and proactively dealing with issues are all things we strive for, so it's wonderful to know that Patryk has consistently delivered that level of service. We'll be sure to pass on your kind comments to him. I know he'll be really pleased to hear that his hard work and dedication have had such a positive impact. Thank you again for your feedback and for choosing Hamptons.

5/5

Trustpilot

New Landlord

As a new Landlord, Hamptons have been so helpful in guiding us through the process, finding tenants and managing the property for us Andzelika has been particularly helpful, nothing is ever too much trouble. Highly reccomend!

Kirsty · 5 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your experience as a new landlord has been such a positive one. Letting and managing a property for the first time can feel daunting, so it is fantastic to know that the team has been able to guide you through the process and provide the support you needed. We're especially pleased to hear your kind comments about Andzelika. Providing responsive and helpful service is something we pride ourselves on, and it's wonderful to know that nothing has been too much trouble for her. Thank you again for your recommendation and for choosing Hamptons. We look forward to continuing to support you with your property in the years ahead.

5/5

Google

Lucy Martin has been an absolute pleasure to work with. She is genuinely one of the kindest estate agents we have ever met and consistently made us feel that finding the right home truly mattered to her. She took the time to understand what we were looking for, never rushed us, and guided us through the process with real care and patience. Her approach felt personal, thoughtful, and refreshingly human. Thank you!

Ana · 10 January 2026

Agent replied · 16 April 2026

Thank you for your kind words about Lucy Martin! We are thrilled to hear that she provided exceptional service and truly cared about helping you find the perfect home. We are lucky to have her on our team and will certainly pass along your compliments to her. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Hamptons in Maidenhead have managed…

Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!

Chris · 17 June 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years. We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience. We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team. Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.

5/5

Google

I had a wonderful experience with Hamptons. Lucy Martin was my agent. She identified a flat that met all of my specifications within a day, and my offer to rent the flat was accepted within one day of the viewing. The entire process was painless, and I couldn’t be happier with my new flat. Highly recommended!

A · 10 May 2026

Agent replied · 10 October 2026

Thank you for choosing Hamptons! We are thrilled to hear that you had a positive experience with our agent Lucy Martin. Our team strives to make the rental process easy and efficient. Enjoy your new flat and thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Expensive and inadequate

Hamptons’ idea of a fully managed letting service appears to be charging the fees and leaving the landlord to chase everything else. Our experience was appalling. Detailed questions about a serious electrical fault were overlooked for 11 days. Communication was poor, records were badly handled, and we repeatedly had to point staff towards evidence they already had. Hamptons’ own senior review acknowledged multiple service failings. Yet when we asked for a partial refund of their fees, they refused. So they accept that the service fell short, apologise for the frustration caused, but apparently see no reason to put things right financially. We paid for professional management and ended up spending our own time chasing the agent. Based on this experience, I would strongly advise other landlords to think carefully before trusting Hamptons with their property.

Nick · 13 October 2026

Agent replied · 25 December 2024

Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience and the outcome of your complaint. We recognise the concerns you raised regarding communication, service delivery and the management of matters during your tenancy. As these issues have recently been reviewed through our formal complaints procedure and have been the subject of a Final Senior Review response, it would not be appropriate for us to comment on the specific details in a public forum. We appreciate you taking the time to provide your feedback and are sorry that our service did not meet your expectations on this occasion.

1/5

Trustpilot

Never order online

I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.

Nicola · 5 October 2026

Agent replied · 10 October 2026

We're sorry to read about your experience and understand your frustration. However, we believe this review may have been posted on the wrong business profile. Hamptons is a residential estate and lettings agency, and we do not provide food delivery or takeaway services. We would encourage you to check the business you intended to review and contact them directly so they can investigate this matter for you.

5/5

Google

I had a fantastic experience with Hamptons, particularly thanks to Lucy Martin. As a first-time landlord, I was unfamiliar with the letting process, but Lucy was incredibly helpful every step of the way. She took the time to explain everything clearly, answered all my questions, and guided me through the process with professionalism and patience. She also found a lovely tenant for my property in no time. I couldn’t be happier with the service, thank you, Lucy and the Hamptons team!

Katerina · 10 September 2025

Agent replied · 8 October 2025

Thank you so much for your kind words, we are thrilled to hear that you had a fantastic experience with us and that Lucy provided such exceptional service. It is always our goal to make the letting process as smooth and stress-free as possible for our clients. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Thank you Hamtptons Balham

I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home. Thank you, you have made it enjoyable. Maria

Maria · 13 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you. Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition. Thank you again for your recommendation, and we wish you every happiness in your new home.

5/5

Trustpilot

Excellent service

Anca has been professional, responsive and helpful throughout. She is proactive in managing matters and always provides clear communication and updates. Her efforts are much appreciated.

KP · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to leave us such a wonderful review. We're delighted to hear about your positive experience with Anca. It's great to know that her professionalism, responsiveness and proactive approach have made such a difference. Providing clear communication and keeping our clients informed are things we place great importance on, so it's fantastic to hear that Anca has delivered this consistently for you. We'll be sure to pass your kind comments on to Anca, who will be thrilled to receive such lovely feedback. Thank you again for your review and for choosing Hamptons.

5/5

Trustpilot

Patryk from Hamptons Windsor has been great

Patryk from Hamptons Windsor has been our property manager for the last 12 months and I have been pleasantly surprised on his professionalism, follow-up and quality of work

Benn · 30 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has provided such a positive experience over the past 12 months. His professionalism, attention to detail and commitment to keeping things moving are qualities we know our clients value, so it's wonderful to see this reflected in your feedback. Thank you again.

5/5

Trustpilot

Patryk Property Manager

Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.

Miss · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience. We'll make sure your feedback is passed on to him, as I know he'll really appreciate it. Thank you again for your continued support and for sharing your experience with us.

5/5

Trustpilot

Patryk Lehmann has been a fantastic…

Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.

Sam · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free. I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated. Thank you again for your feedback and for sharing your experience with us.

5/5

Google

Hamptons has been outstanding for us. Lucy informed us of an available property and facilitated a virtual viewing that same day! We submitted an offer and received confirmation of acceptance within 48 hrs. She then guided us through the tenancy application in detail, keeping the process swift and smooth. She really understands the meaning of excellent customer service! Thanks Lucy.

Peter · 10 January 2026

Agent replied · 16 April 2026

Thank you for your wonderful review! We are thrilled to hear that our team, especially Lucy, provided you with exceptional service during your rental process. Our priority is always to make things as convenient and efficient as possible for our clients. It was a pleasure working with you and we wish you all the best in your new home. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I have no hesitation in recommending Hamptons Lettings in Hampstead and in particular, Lucy Martin and Laura Peachy. As buying agents our aim is always to secure best in class properties for our clients and ensure they receive first class customer service. Hamptons have delivered on both counts. Lucy and Laura were a pleasure to work with - great communication and very professional. We look forward to working with them again! Sam Lutterodt Director, St. James Eaton

Sam · 26 July 2025

Agent replied · 8 October 2025

Thank you so much for your kind words, Sam! We pride ourselves on providing top-notch service and securing the best properties for our clients. It was a pleasure working with you and we can't wait to assist you again in the future. Best regards, Lucy and Laura at Hamptons Lettings. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

I don’t consider myself a religious person, but Lucy must have been sent from above, she helped us find a home when so many others couldnt. The best way I can describe Lucy is like a warm hug, or the perfect temperature with just the right breeze on a sunny day in England. She is pure sunshine and genuinely cares about everyone she helps. There just aren’t many people like her left in the world. At one point, we submitted an offer on a property where the landlord originally said it was dog-friendly, only to change his mind. We were devastated to lose it, but Lucy jumped in faster than you could say supercalifragilisticexpialidocious and found us an even better house , with more space and a little garden for our dog, Pickles. Pickles is an excellent judge of character, and he absolutely adores Lucy. So if you don’t trust humans, trust my dog: Lucy is dependable, kind, hard-working, and truly one of a kind. If you’re looking for a house and want someone who will never give up until you find your dream home, Lucy is your person. ☺️ Whether it’s my wishful, delusional thinking or not, I honestly feel like Lucy could be my best friend, that’s how warm and comforting she is to work with. My husband and I even joked that we’ll name our firstborn after her because she helped us so much! Thanks to Lucy, we’re now happily settled in our beautiful house in Hampstead, and we couldn’t be more grateful.🏡🎉🥲

Mackenzie · 19 June 2025

Agent replied · 8 October 2025

Thank you so much for your kind words! Lucy truly is an amazing person who goes above and beyond for her clients. We are thrilled to hear that you had such a positive experience with her. Congratulations on finding your dream home and thank you for trusting us with your journey. We wish you all the happiness in your new home! 🏡🎉🌞 …

5/5

Trustpilot

Hamptons excellent service

I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.

Paulo · 3 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a wonderful review. I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact. I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated. We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive. Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come

5/5

Trustpilot

Nicole Drakket is Top of the line elite property manager

Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.

Irene · 7 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy. Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated. Thank you again for your feedback, and we wish you all the very best for the future.

5/5

Google

I recently renewed my tenancy agreement with the help of Manuela Pelissa and I couldn’t be happier with the experience. The process was smooth, efficient, and stress-free from start to finish. She was always responsive, professional, and friendly, making sure all my questions were answered promptly and everything was clearly explained. It’s such a relief to work with someone who genuinely cares about her clients and goes the extra mile to make things easy. I truly appreciate the support and would highly recommend Manuela to anyone looking for reliable and attentive service in the property market.

Vincenza · 19 May 2025

Agent replied · 8 October 2025

Thank you so much for your kind words! We're thrilled to hear that you had a smooth and stress-free experience renewing your tenancy agreement with Manuela Pelissa. Our team takes pride in providing responsive, professional, and friendly service to ensure our clients' satisfaction. We truly appreciate your recommendation and look forward to continuing to provide reliable and attentive service in the future. Best wishes, Lucy, Hamptons Customer Care.

5/5

Trustpilot

I would like to provide feedback for Danish Ashraf from Hamptons

I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!

Louise · 12 July 2026

Agent replied · 22 September 2026

Thank you for taking the time to share such detailed feedback about Danish. We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process. Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers. Thank you again for your kind words and for recognising Danish's hard work and commitment

5/5

Trustpilot

Great experience overall

I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.

Rashed · 26 June 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience. A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments. We wish you all the best i and thank you for choosing Hamptons.

5/5

Google

Lucy was so helpful and attentive to our needs from the very beginning until the end of our search for our next home - I could not recommend her enough!!

Romain · 10 July 2026

Agent replied · 10 October 2026

Thank you, Romain, for your wonderful review! We're thrilled to hear that Lucy provided such helpful and attentive support throughout your home search. Your recommendation means a lot to us and reflects our commitment to customer-centric service and reliability.

1/5

Trustpilot

Hamptons Kingston upon Thames

Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.

DjD · 25 June 2026

Agent replied · 22 September 2026

Thank you for bringing this matter to our attention. I am sorry to hear about your experience and the concerns you have raised regarding the reservation fee, the handling of the transaction, and the level of service you feel you have received. I appreciate that this situation must be extremely frustrating, particularly given the length of time that has passed and your concerns regarding the whereabouts of the funds. If you would like the Customer Care team to formally review this matter, please send full details of your complaint, including the property address, the names of those involved, and any relevant correspondence or supporting documentation, to customercare@hamptons.co.uk Upon receipt, we will ensure your concerns are reviewed and directed to the appropriate team for investigation in accordance with our complaints procedure.

5/5

Google

I would definitely recommend Hamptons - I recently rented a property through them and found the letting agent, Lucy Martin, extremely helpful, friendly, efficient and clear in her dealings with me. From viewing the property to a very speedy completion of all the necessary paperwork to moving in - all done in an extremely efficient manner. She made the process stress free. Thank you Lucy!

Penelope · 10 September 2025

Agent replied · 8 October 2025

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.

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